ReScore Reviews™ (15)

ReScore
Overall Rating 4.2666673/5Overall Rating 4.2666673/5Overall Rating 4.2666673/5Overall Rating 4.2666673/5rating 4.2666673
Original
Overall Rating 2.53333/5Overall Rating 2.53333/5rating 2.53333rating 2.53333rating 2.53333
90% Would Recommend
100% Business Response
Latest Review about 5 hours ago
Verified Customer on 10/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and very nice service manager."
All 5's
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/22/2017 04:54 PM
Rajesh B. on 10/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personal care by service manager - Chris Hurd"
In spite of his team being overbooked then also Chris honored the appointment and provided timely and excellent care
He also gave tips to keep my car functioning better
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/22/2017 06:34 AM
Verified Customer on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly"
The service advisor was very knowledgeable.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/21/2017 10:41 AM
Frank S. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Guys in service dept are great.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/21/2017 06:08 AM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 10/21/2017

Thank you for the truly excellent survey .

Verified Customer ReScore Review on 10/22/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They seem concerned about customer satisfaction "
I will continue to bring my vehicle to be serviced @ Suburban Hyundai.
Vehicle: 2003 Hyundai Santa Fe
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/18/2017 04:13 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Location "
Average, with slow time.
Vehicle: 2003 Hyundai Santa Fe
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/18/2017 04:13 PM
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Jerry M. at Suburban Hyundai responded on 10/19/2017

I am sorry about the service experience that was performed. I would like to talk about it.Please call or email.

Thank you

Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
They vacuumed and gave me a car was along with my service.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/18/2017 03:57 PM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 10/19/2017

Thank you for the excellent survey.

Pamela F. on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very Courteous! "
Suburban Hyundai staff was very knowledgable, helpful and courteous. I liked how they had individual cubes (in addition to a sitting area) so that I could actually work on my laptop while there too. Free water and snacks was a nice surprise.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/18/2017 06:39 AM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 10/19/2017

Thank you. for the survey

Lawrence D. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very attentive people, pleasant, supportive"
Very smart, friendly, considerate. Car is running well. All important stuff, thanks
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 03:41 PM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 10/19/2017

I truly appreciate the excellent response on the survey. Thank you very much.

Svetlana J. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Djakovski"
Great Service!!!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 01:43 PM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 10/17/2017

Thank you very much for the excellent survey .

Shahreen C. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai service "
The gentleman who did the service was very professional and helpful
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 11:29 AM
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Jerry M. at Suburban Hyundai responded on 10/17/2017

I truly appreciate the excellent survey. Thank you

Bre P. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Employees"
I always come here to get my maintenance done. Whenever I have a problem I just call and sometimes they are able to fix the problem over the phone with me. I mostly work with Chris. I cant remember his last name but he's been there awhile. He always works with my schedule.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 11:29 AM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 10/17/2017

Thank for the excellent survey.

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice people"
Nice people and services
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/17/2017 07:53 AM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 10/17/2017

Yes Thank you for the perfect survey.

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service with respect"
Know the warranty pkg. before you chage the customer.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/17/2017 05:31 AM
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Jerry M. at Suburban Hyundai responded on 10/17/2017

I really appreciate such a excellent survey. Thank you 

Joe C. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Regina Woodard"
service was great and everything was done in a timely manner.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/16/2017 04:56 PM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 10/17/2017

Thank you very much for the truly exceptional survey .

Desiree W. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They always take care of me at the Hyundai dealership:) "
I don't take my car to the regular oil change places anymore. I had a bad experience a few years ago in which i had a mom and pop oil change place in a small town put washer fluid in my steering fluid column. Needless to say, there was a lawsuit etc, which dragged on for months. It was TERRIBLE ! That being said, I'm gun shy about regular oil change places now. At the hyundai dealership in Troy, they are always kind, do their best to get me in when i need to be there, drive me where I need to go so I can take care of business and the pricing is fair for the peace of mind I get knowing it's done right. Thanks guys - and a special thanks to Chris in the service department. You rock my friend!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/13/2017 05:44 PM
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Jerry M. at Suburban Hyundai responded on 10/14/2017

I truly appreciate the great response on the survey. Thank you 

David H. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Polite and on time"
Comfortable waiting room
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/13/2017 05:27 AM
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Jerry M. at Suburban Hyundai responded on 10/13/2017

I truly appreciate the great survey that we just received. Thank you .

David D. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"45000 mile maintenance"
very efficient
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/13/2017 04:22 AM
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Jerry M. at Suburban Hyundai responded on 10/13/2017

Thank you very much for the excellent survey .

Verified Customer on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Great Service"
Great service. Friendly people.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/07/2017
Service Type: Repair
Review Created: 10/11/2017 07:00 AM
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Jerry M. at Suburban Hyundai responded on 10/11/2017

Thank you very much for the excellent survey.

Leslie B. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good staff customer relations, open on saturday mornings"
I like that when I bring my car in for service the work is performed well and in a timely manner.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/11/2017 06:26 AM
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Jerry M. at Suburban Hyundai responded on 10/11/2017

I really appreciate the excellent survey.Thank you

Jennifer R. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service!"
I always feel welcome and valued. They are thorough and ensure everything is good before they release my vehicle. With my service, I get a quick wash and vacuum too as a bonus!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/03/2017
Service Type: Repair
Review Created: 10/10/2017 09:36 AM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 10/19/2017

Thank you for the excellent survey.

Displaying Review 1 - 20 of 614 in total