Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

1121 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 4.4000026/5Overall Rating 4.4000026/5Overall Rating 4.4000026/5Overall Rating 4.4000026/5rating 4.4000026
Original
Overall Rating 2.45714/5Overall Rating 2.45714/5rating 2.45714rating 2.45714rating 2.45714
90% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


HM
Henry M.
Detroit, MI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Excellent and professional service!
Staff is very courteous, facility very clean and neat. Car returned after wash and vacumn. No problems with or after service.

WU
Wahidul U.
Detroit, MI
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
HYUNDAI SONATA
I have always had outstanding service FROM Christopher may. I especially appreciate Chris May. We have developed a friendship rather than a customer relationship.

Verified Customer
Troy, MI
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
love my elantra
very satisfied

VB
Violet B.
Troy, MI
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Service Department
The people in the service department are very friendly and helpful and seem to work well together. From the time you drive in the service department and you pick up your car there is a smiling face.

KM
Kevin M.
Sterling Heights, MI
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
oil change
Oil change & vehicle inspection was completed in a timely manner.

MJ
Martha J.
Clarkston, MI
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Customer service
Great customer service from service dept

Verified Customer
Troy, MI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Timely service
I made a SATURDAY appt for oil change and was in a nd out in an hour. Service man Chris was great!

AT
Angela T.
Detroit, MI
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Speedy service
Excellent

MG
Marc G.
Sterling Heights, MI
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
The Brand, the Dealership and it's staff
I have always had outstanding service with Suburban Hyundai. I especially appreciate Chris May. We have developed a friendship rather than a customer relationship.

MR
Marcetta R.
Clawson, MI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
My new vehicle
Very professional waited on me right away and called when he said he would

MT
Marilynn T.
Detroit, MI
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2018 Category: Service
Chris, the write up person, was very friendly and knowledgeable about the service needed for my car.
I was very satisfied with the service received at Hyundai. The appointment process was easy and accommodating. Since was service was scheduled to take 4 hours I was given a loaner. Repairs took a little longer than scheduled but everything was completed.

DC
Diane C.
Washington, MI
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2018 Category: Service
Warranty Work
The dealership took care of a major warranty repair that required about a month to complete and provided me with a loaner vehicle in the interim.......no problems, no hassle, and no questions asked.

VB
Violet B.
Sterling Heights, MI
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Great service
I was greeted promptly and car was serviced as promised. Car was cleaned and serviced to my expectations.

SW
Stephen W.
Troy, MI
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/01/2018 Category: Service
Issue not fixed
Brought vehicle because it would not shut off completely. After repair ($335), I took my vehicle home, I still had the issue. Took car back to the dealer and service tech saw the issue. He could get the vehicle to shut off, by moving the shifter slightly rearward. Would not shut off when putting in park, had to move shifter rearward. The tech said that an additional $340.00 would be needed to replace the shifter assembly. This should have been done in the 1st place to correct the problem. I'm currently "wiggling" the shifter, to get the vehicle to completely shut off.

Verified Customer
Warren, MI
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
helpful people
every0ne

DS
David S.
Troy, MI
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Great Service.
They got me in for service as they said they would.

Verified Customer
Detroit, MI
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Clean car, prompt service.
From check-in to getting the shuttle to getting back into my clean and vacuumed car...Suburban made it easy! Shout out to Christopher for excellent customer care.

GC
Gerald C.
Grove City, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Amazing service
I was on vacation and had a bulge in my tire. Called suburban Hyundai and they went above and beyond to make sure my tire was fix and I was back on the road safe. Huge thank you to the service and parts associates!!!

JN
James N.
Farmington Hills, MI
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Great service
Been coming to this dealership for over 8 years. Always outstanding service. The best in the business!

AB
Annette B.
Clinton Township, MI
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Excellence
I love my Hyundai! There are six Hyundais in my family. The Service team is professional and personable.