Welcome to the brand new Sutherlin Hyundai Athens! Your one stop for all your Hyundai automotive needs. We have a professional staff ready to take care of your vehicle needs, please contact us to make an appointment today. Welcome to the brand new Sutherlin Hyundai Athens! Your one stop for all your Hyundai automotive needs. We have a professional staff ready to take care of your vehicle needs, please contact us to make an appointment today.
We decided we would get a second opinion. The car was only a few miles away from where we bought it, so I ordered a rental car, for my wife's safety, and delivered the Palisade to a separate Hyundai Dealership for evaluation. After explaining the current situation, vehicle condition, and horrible experience with Southern Hyundai Service Department, the new dealership took our car, treated us fabulously, and ensured me they would find the problem. After 2 hours with my car, I received a call, from their Manager, to inform me they have located the problem. My radar bracket had been bent by 1.5 degrees down when, it looked to them, that someone stepped on the front bumper. This also explained the bumper damage. I asked them how they knew this and were able to determine this so quickly. Their answer was the fault codes were in the vehicle computer (contrary to what Sutherlin Hyundai said) and they put the vehicle in their Laser alignment system for the radar and safety system (Sutherlin Hyundai did not do this). The new dealership also informed me that my vehicle should not have had any extra maintenance per Hyundai recommendations at the 37K mile point and that the other dealership should not have sold and performed those services. I HAVE BEEN CHEATED AND LIED TO, AND MY WIFE'S LIFE WAS PUT IN DANGER BY SUTHERLIN HYUNDAI!
I attempted to escalate the conversation to the General Manager of Sutherlin Hyundai and was appalled at how I was spoken to and treated. After explaining the entire situation, including the pictures of the error codes with the milage, the reports from the other dealership, and the statements of our experience I requested that they pay for the damages, reimburse my rental vehicle fee, time, and fuel costs, as well as, pay for the loss in vehicle value due to their damage, negligence and failed customer service. I explained that since their pictures disappeared mysteriously, I was told there were no error codes on the computer, and their willingness to allow my wife to risk her life in this vehicle - MY TRUST WITH THEM WAS GONE. The only option I was given by Sutherlin was to deliver them the car and allow them to fix it. I replied, "NO, I do not trust you any longer." I requested they evaluate the repair cost and write me a check to include the loss in value, rental car cost, and fuel cost. I stated they would prefer to take my vehicle where I wanted to and trusted. They refused and said they would not entertain this option. I also stated that I had purchased a car from them for my daughter and customer loyalty did not matter at all. They have already got my money and now they don't care about their word or customers' safety over their money.
This company only cares about their money, not their word or OUR SAFETY. DO NOT USE THIS COMPANY FOR ANYTHING! ******BEWARE********