Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

453 Reviews

99% Would Recommend
Latest Review 10 days ago

Reviews


TL
TONY L.
Boxford, MA
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
I can always trust Sutton Street Service
I go to Sutton Street Service because I know if they tell me I need a particular service they mean it and are not recommending an unecessary repair. On more than one occasion I went in requesting a service and they said they would do it but it was not necessary. They also diagnosed a difficult power steering problem which classically would have been caused by the hydralic system but turned out to be a frozen linkage. This resulted in avoiding an extremely expensive repair that would not have fixed the problem. The owner of this station (Chip) knows cars inside and out and hires talented mechanics. They are the most honest repair shop I have ever done business with.

AS
Anthony S.
North Andover, MA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Anthony said the service at this business was excellent, as always.
This review was collected via phone interview by Customer Research Inc.

MS
Magdy S.
North Andover, MA
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/08/2018
Good Service- But they need Customer Service Course
I have no complaints about their service - they just need to improve "Customer Service" Skills. No Greetings, No smile, answers are too short no explanation.

BL
Bob L.
Haverhill, MA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Bob said the staff at this business was courteous and polite. They had good timing for the repairs.
This review was collected via phone interview by Customer Research Inc.

JB
Jacquelyn B.
North Andover, MA
Acura RDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Jacquelyn said they inspected her vehicle and she was satisfied.
This review was collected via phone interview by Customer Research Inc.

TR
THOMAS R.
North Andover, MA
Dodge Durango
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2018
Friendly fast service
Everyone was friendly and the service was fast.

Verified Customer
Methuen, MA
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
Great service that is prompt and courteous
Great service that is prompt and courteous. I've been bringing my cars to Sutton St Service for years and have been more than satisfied. I always leave with a plan for upcoming work and estimated cost.

SH
Scot H.
North Andover, MA
Jeep Commander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Scot said that he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

RG
Robert G.
Boxford, MA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Robert said that the service at this business was good. He would recommend them.
This review was collected via phone interview by Customer Research Inc.

RG
ROGER G.
Methuen, MA
Audi A3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
Service support
Blew a tire and required a replacement. Car was ready before 5 PM that same evening. Fantastic service.

DF
David F.
Methuen, MA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
Prompt and proficient
Courteous and informative. They have handled my every need.

AD
Aldo D.
Andover, MA
Mazda CX-5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Spoke with Susanne. She said this business was prompt. They explained every thing to her and it was very easy to schedule an appointment. The waiting area was clean and comfortable. She had a pleasurable experience. They were on time.
This review was collected via phone interview by Customer Research Inc.

BE
Bradford E.
Medford, MA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Bradford said the work came with a two year warranty.. He thought he had one problem and they clarified that it was a different problem. ,.The crew was friendly, they were honest and the quote was exact.
This review was collected via phone interview by Customer Research Inc.

EG
Erin G.
North Andover, MA
Volkswagen Golf GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Erin said the business was very friendly, everything was done quickly and completely.
This review was collected via phone interview by Customer Research Inc.

DC
Debra C.
North Andover, MA
Porsche Cayenne
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Debra said that she likes the place's approach to service, it is an honest business and the staff are responsive and pleasant.
This review was collected via phone interview by Customer Research Inc.

JD
JOHN D.
Haverhill, MA
Mitsubishi Outlander Sport
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
Great deal
Fair price and work was free moshed when promised.

KL
Kelly L.
Massachusetts
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Kelly said the person he worked with explained everything and was very diligent and it was an easy process.
This review was collected via phone interview by Customer Research Inc.

EI
Erica I.
Haverhill, MA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Erica said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BD
BOB D.
North Andover, MA
Honda Ridgeline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Best Service Station Around
Sutton Street Station goes above and beyond.
Reliable family owned business. I would definitely use their services in the future.

Verified Customer
North Andover, MA
Dodge Dart
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
New tires
Previous request for estimate already on file. Chose appointment date. Ready within time stated. Text me when ready with invoice. Efficient, courteous and honest.