Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

475 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


JM
James M.
Andover, MA
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
James said the service was done on time. The service was completed under the quoted price. The work was done well.
This review was collected via phone interview by Customer Research Inc.

TV
Thomas V.
North Andover, MA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Thomas said that the place did a good job.
This review was collected via phone interview by Customer Research Inc.

LL
Laura L.
Massachusetts
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Laura said the employees were well behaved. They provided impeccable manners. They provided her a service quote before moving forward with the service. They completed exactly what she asked for.
This review was collected via phone interview by Customer Research Inc.

KB
KATHY B.
North Andover, MA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018
Excellent service
They accommodate you to your needs of your repairs when an emergency arises with your vehicle. Staff friendly and pleasant. I would highly recommend there service.

MH
MIKE H.
North Billerica, MA
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018
Great Service
The customer service there is great. Very polite and helpful. My car is always done on time or often ahead of schedule at a very reasonable price. I’ve never had a bad experience at Sutton Street Service.

RJ
REILY J.
Boxford, MA
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2018
very direct communication with customer .
very direct communication with custmers.

DC
DEBRA C.
North Andover, MA
Porsche Cayenne
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/12/2018
Brakes still squealing after second installation to correct problem
I had brakes and rotors installed on my Porsche Cayenne. It was first time to non Porsche dealer. Brakes squeeled loudly after installation. Had car back to shop two times to correct problem after this. Second time they replaced brakes and rotors andcwas told by company they couldn’t replace them again if problem continued. Well squealing did start again. I did not bother to get in touch with them as they had said this. However have to say they were always pleasant in their interactions. I will never go to non Porsche dealer again.

JB
JIM B.
North Andover, MA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Great service!
Always Great service! Serviced our Ford - same-day and accommodated after hours pick-up! Highly recommend

RG
ROGER G.
Methuen, MA
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Service support
Had a 9 AM appointment to have a headlight replaced and was there early. Coady took my car right away and replaced the bulb and I was out of the shop by 9 AM. Great service. Happy Holidays

KC
Kathleen C.
North Andover, MA
Volvo 850
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Kathleen said the business had very good service and they were accommodating .They kept her informed on the status of the vehicle, they provided rides to and from the business. They are a wonderful place to do business with.
This review was collected via phone interview by Customer Research Inc.

LC
Lesley C.
North Andover, MA
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Spoke with Rolf. He said the employees picked his vehicle up for service. They provided good service.
This review was collected via phone interview by Customer Research Inc.

RD
ROBERT D.
North Andover, MA
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
Car Inspection
I had another pleasant experience having my car inspection at Sutton Street Service. Went as expected.

RG
ROGER G.
Methuen, MA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
Service support
Called late in day to see if i could get my car inspected and without hesitation I was told to come on in that they would fit me in. Always willing to go the extra mile to help. Thanks Sutton Street.

DF
David F.
Meredith, NH
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
David said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

AW
ANN W.
North Andover, MA
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
great service
You get what you pay for! They took care of my car and had it done the same day I dropped it off. They charge a fair rate and you get very good and timely service. I will not take my car anywhere else.

JS
Judd S.
North Andover, MA
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2018 Category: Service
Judd said he liked his service. The work was good. The service was a little expensive.
This review was collected via phone interview by Customer Research Inc.

OD
Oswald D.
North Andover, MA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Oswald said they did a good job.
This review was collected via phone interview by Customer Research Inc.

KM
Kevin M.
Methuen, MA
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Spoke with Michelle. She said she had a good experience at this business. They were really helpful and honest. She appreciated what they did for her.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
North Andover, MA
Dodge Dart
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018
Oil Change plus
Quick service and noticed I needed my inspection sticker! So relieved that they are very thorough.

RC
Richard C.
Boxford, MA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Richard said everything went smoothly and everything was taken care of.
This review was collected via phone interview by Customer Research Inc.