Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

542 Reviews

ReScore Reviews™ (11)

ReScore
Overall Rating 4.09091/5Overall Rating 4.09091/5Overall Rating 4.09091/5Overall Rating 4.09091/5rating 4.09091
Original
Overall Rating 1.63636/5rating 1.63636rating 1.63636rating 1.63636rating 1.63636
94% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


Verified Customer
Kansas, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Problem Diagnosed Quickly
The problem with pur car was diagnosed and repaired quickly.

CC
Chris C.
Upper Sandusky, OH
2018 Hyundai Kona
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/15/2019 Category: Service
Takes to long
When you have an appointment for an oil change it shouldn’t take almost 2 hrs that is unacceptable
DOUGLAS I. from Taylor Hyundai of Findlay responded on 02/18/2019

I am sorry that your recent visit was less than perfect. Please give us an oppertunity to make things right.  I will be looking into this today and resolving the issue.

Thank you
Douglas Irvin
Service manager


JB
Jacob B.
Tiffin, OH
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Great service
Always quick and easy. Service manager is awesome.
DOUGLAS I. from Taylor Hyundai of Findlay responded on 02/13/2019

Thank you for the great response. It is our goal to have 100%customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know. 
Thank you
Douglas Irvin 
Service Manager


Verified Customer
Findlay, OH
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Happy
Very happy with service.
DOUGLAS I. from Taylor Hyundai of Findlay responded on 02/11/2019

Thank you for the great response. It is our goal to have 100%customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know. 
Thank you
Douglas Irvin 
Service Manager


KM
Kayla M.
Bloomville, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Always so friendly and willing to help
Everyone is always so friendly and helpful
DOUGLAS I. from Taylor Hyundai of Findlay responded on 02/11/2019

Thank you for the great response. It is our goal to have 100%customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know. 
Thank you
Douglas Irvin 
Service Manager


AS
Amy S.
Tiffin, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019 Category: Service
Excellent customer service
Taylor hyundai provides excellent service . they go above and beyond to meet the needs of their customers
DOUGLAS I. from Taylor Hyundai of Findlay responded on 02/04/2019

Thank you for the great response. It is our goal to have 100%customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know. 
Thank you
Douglas Irvin 
Service Manager


Verified Customer
Findlay, OH
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019 Category: Service
Great
Everything was great
DOUGLAS I. from Taylor Hyundai of Findlay responded on 02/04/2019

Thank you for the great response. It is our goal to have 100%customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know. 
Thank you
Douglas Irvin 
Service Manager


MS
Marlene S.
North Baltimore, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
All the smiling faces
Bob is so helpful there and he's very kind and everybody is very friendly
DOUGLAS I. from Taylor Hyundai of Findlay responded on 02/04/2019

Thank you for the great response. It is our goal to have 100%customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know. 
Thank you
Douglas Irvin 
Service Manager


Verified Customer
Tiffin, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Fast service, good help.
Taylor consistently meets or exceeds my goal for car maintenance.
DOUGLAS I. from Taylor Hyundai of Findlay responded on 02/04/2019

Thank you for the great response. It is our goal to have 100%customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know. 
Thank you
Douglas Irvin 
Service Manager


RJ
Ronald J.
Findlay, OH
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Caring service
Again I left the Taylor Dealership, after having my SantaFe serviced, well satisfied. I was treated in a competent and caring manner. All performed procedures were carefully explained. I left, after completion, feeling satisfied that my car had been expertly attended to.
DOUGLAS I. from Taylor Hyundai of Findlay responded on 01/16/2019

Thank you for the great response. It is our goal to have 100%customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know. 
Thank you
Douglas Irvin 
Service Manager


MD
Marilynn D.
Findlay, OH
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Oil change
Great
DOUGLAS I. from Taylor Hyundai of Findlay responded on 01/16/2019

Thank you for the great response. It is our goal to have 100%customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know. 
Thank you
Douglas Irvin 
Service Manager


DC
Duwayne C.
Findlay, OH
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
DuWayne Chambers
They seem to be genuinely interested in pleasing you with a sincere interest and caring for your vehicle, with a courteous
and pleasant attitude.
DOUGLAS I. from Taylor Hyundai of Findlay responded on 01/16/2019

Thank you for the great response. It is our goal to have 100%customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know. 
Thank you
Douglas Irvin 
Service Manager


ST
Sam T.
Findlay, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
service
Excellent
DOUGLAS I. from Taylor Hyundai of Findlay responded on 01/16/2019

Thank you for the great response. It is our goal to have 100%customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know. 
Thank you
Douglas Irvin 
Service Manager


KL
Kathy L.
Tiffin, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
recall
nice as always. Thanks for all you do
DOUGLAS I. from Taylor Hyundai of Findlay responded on 01/16/2019

Thank you for the great response. It is our goal to have 100%customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know. 
Thank you
Douglas Irvin 
Service Manager


Verified Customer
Findlay, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Work done right
Very good
DOUGLAS I. from Taylor Hyundai of Findlay responded on 01/07/2019

Thank you for the great response. It is our goal to have 100%customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know. 
Thank you
Douglas Irvin 
Service Manager


RB
Robert B.
Findlay, OH
2013 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/28/2018 Category: Service
To long to check out after service completed
Good service except for check out after service was completed-half an hour wait.
DOUGLAS I. from Taylor Hyundai of Findlay responded on 01/07/2019

Thank you for the great response. It is our goal to have 100%customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know. 
Thank you
Douglas Irvin 
Service Manager


JR
James R.
Dunkirk, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/26/2018 Category: Service
.
Hard to get a hold if a service person to schedule
DOUGLAS I. from Taylor Hyundai of Findlay responded on 12/28/2018

I am sorry things were less than perfect. I will look into this today and get things in place to make things better.
Thank You
Douglas Irvin
Service Manager


MM
Maria M.
Fostoria, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2018 Category: Service
Friendly and courteous
I have been taking my car here for the last 4 years and as of this date have not been disappointed.
Staff is friendly and courteous. If there are any issues they explain why and what is needed
DOUGLAS I. from Taylor Hyundai of Findlay responded on 12/26/2018

Thank you for the great response. It is our goal to have 100%customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know. 
Thank you
Douglas Irvin 
Service Manager


TR
Todd R.
Fostoria, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
!
!
DOUGLAS I. from Taylor Hyundai of Findlay responded on 12/26/2018

Thank you for the great response. It is our goal to have 100%customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know. 
Thank you
Douglas Irvin 
Service Manager


DA
Debra A.
Mc Comb, OH
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/20/2018 Category: Service
Service
The sales staff did a great job, the service staff was helpful and friendly. The service itself needs to be done in a more timely manner, took longer than expected.
DOUGLAS I. from Taylor Hyundai of Findlay responded on 12/26/2018

I am sorry that things were less thatn perfect. I will look into this and Fix the problem

Thank you,
Douglas Irvin
Service Manager