Taylor Hyundai of Findlay


Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

316 Reviews

ReScore Reviews™ (9)

ReScore
Overall Rating 4.11111/5Overall Rating 4.11111/5Overall Rating 4.11111/5Overall Rating 4.11111/5rating 4.11111
Original
Overall Rating 1.55556/5rating 1.55556rating 1.55556rating 1.55556rating 1.55556
93% Would Recommend
100% Business Response
Latest Review about 6 hours ago
MICHAEL B. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change and tire rotation"
good people and service
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/20/2017 12:39 PM
Douglas I. at Taylor Hyundai of Findlay responded on 11/20/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Verified Customer on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendliness"
I was a little disappointed that it took more than 30 minutes for my complimentary car wash but the results were appreciated
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/20/2017 09:27 AM
Douglas I. at Taylor Hyundai of Findlay responded on 11/20/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Caitlin E. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Everyone is so nice!
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/18/2017 01:58 PM
Douglas I. at Taylor Hyundai of Findlay responded on 11/20/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Nancy W. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff"
Great dealership
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/17/2017 03:25 PM
Douglas I. at Taylor Hyundai of Findlay responded on 11/17/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

JUNE K. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast Service"
All Work done on time
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/17/2017 02:26 PM
Douglas I. at Taylor Hyundai of Findlay responded on 11/17/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

GEORGE W. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional atmosphere and a super service manager"
Great business environment and super customer service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 02:51 PM
Douglas I. at Taylor Hyundai of Findlay responded on 11/14/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Tammy P. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Staff"
The staff are very nice and professional
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 11/01/2017
Service Type: Repair
Review Created: 11/13/2017 09:00 AM
Douglas I. at Taylor Hyundai of Findlay responded on 11/13/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Verified Customer on 11/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service waiting area conversation"
The service people and staff Anne a talk about talking about not acceptable things in open areas I️ didn’t really care to hear the conversation about the service techs sexual exp wean each the night before while I️ waited in the waiting area
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/10/2017 08:09 AM
Douglas I. at Taylor Hyundai of Findlay responded on 11/10/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Verified Customer on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"LR"
They really seem to care about you and the work is done in a timely manner
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/01/2017
Service Type: Maintenance
Review Created: 11/10/2017 02:16 AM
Douglas I. at Taylor Hyundai of Findlay responded on 11/10/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Maria M. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Friendly and courteous staff.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 11/09/2017 04:19 AM
Douglas I. at Taylor Hyundai of Findlay responded on 11/09/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Steven S. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service and updates"
Very friendly and helpful
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/02/2017
Service Type: Repair
Review Created: 11/08/2017 01:41 AM
Douglas I. at Taylor Hyundai of Findlay responded on 11/08/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Hoa N. on 11/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Hyundai_Feedback"
Quality work and quality services
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/02/2017
Service Type: Repair
Review Created: 11/07/2017 01:57 PM
Douglas I. at Taylor Hyundai of Findlay responded on 11/07/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Verified Customer on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service, Outdated Facilities..."
Everyone was extremely helpful, and efficient! The only downside is it felt like walking into a 1994 service department...
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 11/01/2017
Service Type: Maintenance
Review Created: 11/07/2017 04:08 AM
Douglas I. at Taylor Hyundai of Findlay responded on 11/07/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Nancy C. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Always great service
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 11/01/2017
Service Type: Maintenance
Review Created: 11/06/2017 05:03 PM
Douglas I. at Taylor Hyundai of Findlay responded on 11/07/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Barbara C. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly employees"
Good service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/01/2017
Service Type: Maintenance
Review Created: 11/06/2017 03:37 PM
Douglas I. at Taylor Hyundai of Findlay responded on 11/07/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

June H. on 11/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Job "
In and out with a clean car
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/31/2017
Service Type: Maintenance
Review Created: 11/03/2017 11:22 AM
Douglas I. at Taylor Hyundai of Findlay responded on 11/03/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

JOAN H. on 11/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"done on time good job"
done on time good job
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/30/2017
Service Type: Maintenance
Review Created: 11/02/2017 05:36 PM
Douglas I. at Taylor Hyundai of Findlay responded on 11/03/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know. I'm sorry for the car wash delay.
Thank you
Douglas Irvin
Service Manager

Samuel N. on 11/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Value"
Really appreciate the complete and timely service !
Vehicle: 2003 Hyundai Santa Fe
Category: Service
Service Date: 10/30/2017
Service Type: Maintenance
Review Created: 11/02/2017 12:26 PM
Douglas I. at Taylor Hyundai of Findlay responded on 11/02/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know. I'm sorry for the car wash delay.
Thank you
Douglas Irvin
Service Manager

Perry H. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Review"
Service was quick and efficient.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/26/2017
Service Type: Maintenance
Review Created: 10/31/2017 09:02 PM
Douglas I. at Taylor Hyundai of Findlay responded on 11/01/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know. I'm sorry for the car wash delay.
Thank you
Douglas Irvin
Service Manager

Linda D. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"routine service"
brought car in for oil change and tire rotation, everything went fine, but washing the car caused the time to run over by over 30 minutes. Otherwise, I appreciate the service.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/25/2017
Service Type: Maintenance
Review Created: 10/31/2017 05:56 PM
Douglas I. at Taylor Hyundai of Findlay responded on 10/31/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know. I'm sorry for the car wash delay. We will do much better next time. 
Thank you
Douglas Irvin
Service Manager

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