Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

116 Reviews

97% Would Recommend
Latest Review 3 days ago

Reviews


NS
Nada S.
Plano, TX
Saab 9-3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Nada said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

AV
Ariel V.
Texas
Ford Taurus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Ariel said the service has always been easy, prompt, and the staff are always able to set up an appointment. They are really nice, they have helped him out, and they have given him discounts. He said it's one of his favorite places to go to.
This review was collected via phone interview by Customer Research Inc.

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Charla L.
Allen, TX
Mazda CX-7
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Charla said the staff was professional and provided good, quality work on her vehicle.
This review was collected via phone interview by Customer Research Inc.

CD
Crystal D.
Fort Worth, TX
Subaru Legacy Sedan (Natl)
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Crystal said the business was very professional. The employees were very nice and helpful.
This review was collected via phone interview by Customer Research Inc.

RH
RONNIE H.
Plano, TX
Dodge Journey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018
Friendly Customer Service, Qualified Mechanics
We always get honest service.

HB
Hershal B.
Texas
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Hershal said he has never been disappointed with the facility's service.
This review was collected via phone interview by Customer Research Inc.

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Suzy C.
Plano, TX
Buick LeSabre
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Suzy said the service was effective, good, and reasonably priced. There weren't any problems.
This review was collected via phone interview by Customer Research Inc.

JA
Jason A.
PLANO, TX
Mercedes-Benz CLK-Class
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/04/2018 Category: Service
Jason said there was a little confusion about dropping his vehicle off, and the communication could have been a little better.
This review was collected via phone interview by Customer Research Inc.
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Troy T., Owner from Tidwell Auto Service responded on 05/08/2018

Jason,

Thank you for taking the time to submit the review. Your feedback is very important to us. We are having a meeting today to pinpoint where we went wrong in hopes of making corrections.  Thanks.  We appreciate your business very much.

Troy Tidwell
Tidwell Auto Service
972-612-1963
soxtroy@yahoo.com
www.tidwellautoservice.com

VM
Victor M.
Texas
Toyota Tundra 4WD Truck
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Victor said the facility provided great service. The staff members were honest and quick with the work.
This review was collected via phone interview by Customer Research Inc.

EP
Erik P.
Plano, TX
Toyota FJ Cruiser
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Erik said they did a great job.
This review was collected via phone interview by Customer Research Inc.

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Dianne S.
Irving, TX
Honda Civic Si
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Dianne said they were quick and nice. Megan and Amanda were awesome and really sweet.
This review was collected via phone interview by Customer Research Inc.

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ROSALIE L.
Plano, TX
Nissan Maxima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018
Customer service and honesty
I feel like you have the best service people and are truthful about
the cars problem and will work with the customer cost wise and are reasonably
priced .

MS
MARGARET S.
Plano, TX
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2018
Great service!
After reading many positive reviews, I decided to use Tidwell for brake service on my 2015 Toyota RAV4. I'm glad I did! Not only was the work completed in just a few hours, but the final bill was lower than estimated. Extremely friendly front desk service. Will definitely return for future auto repair needs.

BC
BRIDGIE C.
Plano, TX
HUMMER H3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
Always Excellent Service
My family has been going to Tidwell Auto Service for as long as I can remember. They are absolutely wonderful, and as a woman, I love knowing that I am treated fairly and honestly. This place is a gem...friendly service and everything they do to my car is always explained. Thanks Tidwell!!
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Troy T., Owner from Tidwell Auto Service responded on 04/18/2018

Thank you for taking the time to submit the report.  I hope you don't mind me posting it on our facebook page.  Thanks a bunch.

Troy Tidwell
Tidwell Auto Service
972-612-1963
soxtroy@yahoo.com
www.tidwellautoservice.com

LM
Lawrence M.
Plano, TX
Cadillac Escalade ESV
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Lawrence said he has used them for 20 years.
This review was collected via phone interview by Customer Research Inc.

RS
RAY S.
Plano, TX
Chevrolet Silverado SS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018
Estimate on Pick-up repair
Great service. Great staff. I will be going back for repairs as I need them

JS
Janice S.
Texas
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Janice said the staff provided her with a lot of information about her vehicle that she had not known.
This review was collected via phone interview by Customer Research Inc.

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Jane O.
Texas
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Jane said she has been a customer of the business for a long time and they do a great job.
This review was collected via phone interview by Customer Research Inc.

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RONNIE H.
Plano, TX
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018
Tidwell Auto Service
Attentive, friendly, trustworthy

AH
Adnan H.
Round Rock, TX
Cadillac Escalade
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Adnan said he's been going to this facility for 3 years and likes the service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 116 in total