Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

158 Reviews

97% Would Recommend
Latest Review 4 days ago

Reviews


AH
Ann H.
Plano, TX
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Ann said the business provides good customer service.
This review was collected via phone interview by Customer Research Inc.
Troy T., Owner from Tidwell Auto Service responded on 09/20/2018

Ann,

Thanks for taking the time to submit the review.  And thanks for being a long time customer.  I appreciate your business very much.

Troy Tidwell
Tidwell Auto Service
972-612-1963
soxtroy@yahoo.com
www.tidwellautoservice.com

BC
BRENDA C.
Plano, TX
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018
Oil change
I always like to get my oil change at TIdwell's on Mondays because of the $20 special, and the friendliness and efficiency of the staff.

LP
Lewis P.
Dallas, TX
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Lewis said he liked the way the staff at this business repaired his vehicle.
This review was collected via phone interview by Customer Research Inc.

MM
Maria M.
Texas
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Maria said they did everything she asked,
This review was collected via phone interview by Customer Research Inc.

ML
Mike L.
Plano, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Mike said he went in and was told the cost and what they needed to do and they got it done in a short period of time.
This review was collected via phone interview by Customer Research Inc.

BS
BILL S.
Plano, TX
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018
Good work so far, and the prices are in line.
I really like this place, but someone has gone wild with their emails. If you guys could keep the emails down to one or two a month, that would be great. You keep sending me several a week and I'm going to block you.

CG
Craig G.
Plano, TX
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Craig said that he has been going to this business for years and would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

F
Wes F.
Richardson, TX
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Wes said the staff was friendly, and quick. He was overall satisfied.
This review was collected via phone interview by Customer Research Inc.

BT
BILL and BEVERLY T.
Plano, TX
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018
Inspection
Good, courteous, professional people. Prompt.

GM
GAYLA M.
Plano, TX
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018
Good service
They are very open and honest about the repairs on your car. They don't force you to have any extra work done and they let you know when more work is going to be needed on your car such as brakes tires Etc.
Troy T., Owner from Tidwell Auto Service responded on 08/28/2018

Thanks Gayla! We appreciate your business. Please let us know if there is anything else we can do to help.

Amanda Sanderson Manager

Tidwell Auto Service
972-612-1963
soxtroy@yahoo.com
www.tidwellautoservice.com

JH
Jim H.
Mc Kinney, TX
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Spoke with Lanne. She said they did an outstanding job.
This review was collected via phone interview by Customer Research Inc.

LM
Lokesh M.
Plano, TX
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Lokesh said she was promptly attended to and the service was great.
This review was collected via phone interview by Customer Research Inc.

MZ
Mark Z.
Texas
Volkswagen Jetta Sedan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2018 Category: Service
Mark said, he thinks the labor rates are high here.
This review was collected via phone interview by Customer Research Inc.
Troy T., Owner from Tidwell Auto Service responded on 08/28/2018

Hi Mr Thrash,
I wanted to let you know that Tidwell Auto Service will beat any competitors price by 5%. We strive to do great work at affordable prices. So if you ever find a lower price, and bring in a written estimate we will gladly beat it by 5%.

Amanda Sanderson
Tidwell Auto Service - Manager
972-612-1963
amandas.tidwellauto@gmail.com
www.tidwellautoservice.com

AG
Aaron G.
Plano, TX
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Aaron said the business is fantastic. The vehicle was brought in for a diagnostic. They found the problems right away and ordered the parts. The vehicle was completed very quickly. He could not ask for a better business.
This review was collected via phone interview by Customer Research Inc.
Troy T., Owner from Tidwell Auto Service responded on 08/27/2018

Thank you for taking the time to submit the review. We appreciate your business very much.

Troy Tidwell
Tidwell Auto Service
972-612-1963
soxtroy@yahoo.com
www.tidwellautoservice.com

BD
BILLY D.
Melissa, TX
Ford Fiesta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Great honest service
Every time I’m here, these folks are friendly and quick! They’ve always been honest, which is hard to find these days. You should definitely check them out.
Troy T., Owner from Tidwell Auto Service responded on 08/17/2018

Thank you for taking the time to submit the review. We appreciate it very much.

Troy Tidwell
Tidwell Auto Service
972-612-1963
soxtroy@yahoo.com
www.tidwellautoservice.com
Troy T., Owner from Tidwell Auto Service responded on 08/20/2018

Thank you for taking the time to submit the review. We appreciate it very much.

Troy Tidwell
Tidwell Auto Service
972-612-1963
soxtroy@yahoo.com
www.tidwellautoservice.com

JW
Jim W.
Mc Kinney, TX
Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2018 Category: Service
Jim said, he has been a customer here for over 20 years they do very good work but he thought the price of the parts was a little pricey.
This review was collected via phone interview by Customer Research Inc.
Troy T., Owner from Tidwell Auto Service responded on 08/28/2018

Hi Mr Wang,

I just wanted to let you know we will beat any other shops written estimeate by 5% so if you are finding pricing on parts at another shop that is using the same parts as us and they are cheper please don't hesitate to let us know so that we can beat those prices.

Amanda Sanderson - Manager
Tidwell Auto Service
972-612-1963
amandas.tidwellauto@gmail.com
www.tidwellautoservice.com

RF
Robert F.
Plano, TX
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Spoke with Robert's son. He said the employees were awesome. They diagnosed the problem and dealt with it.
This review was collected via phone interview by Customer Research Inc.

ZB
Zachery B.
Temple, TX
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Zachery said the staff at this business was very courteous. They were timely and honest with the work that needed to be done.
This review was collected via phone interview by Customer Research Inc.

MP
Myra P.
Plano, TX
Cadillac DTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Myra said they did a good job at this business.
This review was collected via phone interview by Customer Research Inc.

JD
JUDD AND AMY D.
Plano, TX
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018
Honest Fast Friendly
Still my #1 for repairs. If you prefer dishonest rip off artists, this shop is not for you.

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