Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

107 Reviews

94% Would Recommend
Latest Review 4 days ago

Reviews


TV
TODD/SHANNON V.
Lehigh Acres, FL
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
Great, as always!!!
Went in for a flat tire on one car, and new front tires on another. The team was honest and informative regarding safety, and guided us promptly as to what was needed, and gave us reasonable prices. Prompt, quality work!!!!

DD
Debra D.
Immokalee, FL
Ford Fusion
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/10/2018 Category: Service
Debra said she is disappointed in the work received by the business. She took her vehicle in for an alignment that was not completed which caused her new tires to be worn down. She is hoping the business will take responsibility.
This review was collected via phone interview by Customer Research Inc.
Lisa D. from Tim Dodge Firestone responded on 12/11/2018

Hi Debra. Could you please reach out to Lisa or Steve at the store we would like to speak with you about your vehicle. 


DW
DAVID W.
Lehigh Acres, FL
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018
The best shop in town
close to home, all the people that work there are friendly, very helpful, and very good, and fast at what they do.

AP
Annette P.
Lehigh Acres, FL
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Annette said that she's been going there for a long time and stated she feels like she trusts all of the staff in there. They don't try and sell her stuff that she doesn't need and tell her when she needs stuff. They take very good care of her and she wouldn't go anywhere else. She would recommend them to anyone and really likes everyone there, they're very nice people.
This review was collected via phone interview by Customer Research Inc.

PM
PETE M.
Lehigh Acres, FL
Ford Fiesta
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/28/2018
Professional but Pricey
As usual, quick service, very professional. Service is a bit pricey.

DS
Daniel S.
Lehigh Acres, FL
INFINITI Q50
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Daniel said the business takes good care of his vehicle needs. He does not have to wait to get in and there are never any problems.
This review was collected via phone interview by Customer Research Inc.

SS
SHIRLEY S.
Lehigh Acres, FL
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
yall are great to work with
When my car needs to have work done I know I can trust everyone here . Everyone is honest and do a great job - thank you super much.

JS
JEAN S.
Lehigh Acres, FL
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Quick and professional service
Had an appointment at 8am and was out by 9. Nice friendly service people.

KB
KEN B.
Lehigh Acres, FL
Nissan Armada
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
Service Remarks
This guys are Pros, they always get it right. I would not take our 4-vehicles anywhere else-Thanks Guys The Brooks Family.

Verified Customer
Lehigh Acres, FL
Chevrolet Malibu Limited
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Customer Service
Love the customer service provided. Very friendly service.

SJ
STAR J.
Lehigh Acres, FL
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Oil change & tire rotation maintenance
Scheduled my 5 thousand mile maintenance at this Firestone. Tire rotation and oil change & as always superb service. Ryan & Manoli are always here and always exceedingly helpful. These 2 are a great team running this location. I have not been disappointed in service or cost, which is rare these days anywhere you go ! They are a great asset to your team

Thank you !

ST
SARRA (SIR-RA) T.
Lehigh Acres, FL
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Friendly, professional, and personal
Every time I go to Tim Dodge Firestone they treat me as a guest to their facility not as a customer. They make me feel welcomed and appreciated of my business.

EM
Elizibeth M.
Fort Myers, FL
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Elizibeth said that the place is honest, has good people running a good business, and she wouldn't dream of taking her vehicle anywhere else.
This review was collected via phone interview by Customer Research Inc.

MV
MIGUEL V.
Lehigh Acres, FL
Buick LaCrosse
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2018
The service is great and proximity to my home.
I like the 30 points check for every visit. This allow the customer to pre-plant future services in accordance to the cost of work needed to maintain vehicle in good condition.

EF
Erick F.
Lehigh Acres, FL
Ford Mustang
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018 Category: Service
Erick said the service was good.
This review was collected via phone interview by Customer Research Inc.

TL
Tomas L.
Alva, FL
Dodge Sprinter
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Tomas said he has been really happy with the service that he receives and he will continue to recommend them.
This review was collected via phone interview by Customer Research Inc.

TV
TODD/SHANNON V.
Lehigh Acres, FL
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2018
Fantastic as usual
Friendly, knowledgeable staff, always willing to let customers know of any concerns they find, and offer a variety of options. In and out on time, as always.

JQ
Jose Q.
Lehigh Acres, FL
Ford Expedition
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2018 Category: Service
Jose said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

JM
JOHN (BROAD STAR) M.
Lehigh Acres, FL
Mitsubishi Outlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018
Good job
Got the tires and worked with payment authorization with my company very well.
And back on road again quickly.

MH
Mike H.
Lehigh Acres, FL
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Mike said the business played no games. He told them what he needed, they did what they said they would do in a timely manner, and the price was acceptable. They got it done.
This review was collected via phone interview by Customer Research Inc.

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