ReScore Reviews™ (5)

ReScore
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5rating 3.6rating 3.6
Original
Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
90% Would Recommend
100% Business Response
Latest Review 1 day ago
Verified Customer on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"EXCELLENT!"
WILL RETURN !
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/23/2018 09:39 AM
Eric M. at Tipton Hyundai responded on 04/23/2018

Thank you for the great survey. We appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Elizabeth M. on 04/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good customer service"
What I like about the service department is that I don't need to make an appointment so they could change the oil on my car. I work Monday thru Friday. So I usually go in in Saturday.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/17/2018
Service Type: Repair
Review Created: 04/22/2018 06:08 PM
Eric M. at Tipton Hyundai responded on 04/23/2018

Thank you for the great survey and the kind words about our service. We appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Maria H. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
I had great service and the staff was very helpful with all my questions very satisfied. .MbHartzog
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/19/2018 12:08 PM
Eric M. at Tipton Hyundai responded on 04/19/2018

Thank you for the great survey and the kind word about our staff.  We appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Verified Customer on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"On time and good communication skills."
Over all no complaints w------------ell they washed my car but didn't clean the interior.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/18/2018 07:42 AM
Eric M. at Tipton Hyundai responded on 04/18/2018

Thank you for the great survey. We appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Verified Customer on 04/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
As usual great service great staff
Vehicle: 2009 Hyundai Tucson
Category: Service
Service Date: 04/06/2018
Service Type: Maintenance
Review Created: 04/15/2018 08:26 AM
Eric M. at Tipton Hyundai responded on 04/17/2018

Thank you for the great survey and the kind words about the staff!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
James E. on 04/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job"
Excellent service.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 04/09/2018
Service Type: Maintenance
Review Created: 04/11/2018 07:06 PM
Eric M. at Tipton Hyundai responded on 04/17/2018

Thank you for the great survey and the kind words about the service!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Rolando S. on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good CS"
Very good customer service John Wells always treats me very good and helps me out with any problems or issues with my cars. Even my non Hyundai car
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 04/05/2018
Service Type: Maintenance
Review Created: 04/10/2018 04:32 AM
Eric M. at Tipton Hyundai responded on 04/17/2018

Thank you for the great survey and the kind words about John Wells!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Leticia R. on 04/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Customer Service"
The customer service was excellent
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 03/30/2018
Service Type: Maintenance
Review Created: 04/08/2018 06:00 AM
Joe V., ASSISTANT SERVICE MANAGER at Tipton Hyundai responded on 04/09/2018

Thank you for the great survey. We appreciate your business!

Joe Villarreal
Assistant Service Manager
Tipton Hyundai
956-350-6011
joev@tiptonmotors.com

Verified Customer on 04/04/2018
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Service"
Na
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/02/2018
Service Type: Maintenance
Review Created: 04/04/2018 02:15 PM
Joe V., ASSISTANT SERVICE MANAGER at Tipton Hyundai responded on 04/09/2018

Thank you for the survey. Please let us know if we can assist you in any way. We appreciate your business!

Joe Villarreal
Assistant Service Manager
Tipton Hyundai
956-350-6011
joev@tiptonmotors.com

Dean L. on 04/02/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Only dealer in city"
I give dealership. A 9.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 03/29/2018
Service Type: Maintenance
Review Created: 04/02/2018 02:53 PM
Eric M. at Tipton Hyundai responded on 04/17/2018

Thank you for the survey and for letting us know about the lack of a call back by our staff, and the fact that the vehicle was not clean when you got it back.  Great information!   Very sorry that happened to you, I will strive to make it better on your next visit. 

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Verified Customer on 04/01/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience "
As usuals its always a great experience walking in and out. The advisor have awesome customers service and professional skills. 100% satisfied. Wont go anywhere else.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 03/27/2018
Service Type: Repair
Review Created: 04/01/2018 07:01 AM
Joe V., ASSISTANT SERVICE MANAGER at Tipton Hyundai responded on 04/09/2018

Thank you for the great survey. We appreciate your business!

Joe Villarreal
Assistant Service Manager
Tipton Hyundai
956-350-6011
joev@tiptonmotors.com

Andres C. on 03/29/2018
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Horrible Service"
Took my vehicle in early Monday morning and picked it up the following week on a Tuesday and it was NOT moved not even an inch. Spider webs were connecting the pavement to my tires. Sure sign it wasn't moved. Car is still not running
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 03/27/2018
Service Type: Maintenance
Review Created: 03/29/2018 12:08 PM
Rebecca R. on 03/26/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenient "
Work was completed quickly
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 03/22/2018
Service Type: Maintenance
Review Created: 03/26/2018 11:15 AM
Eric M. at Tipton Hyundai responded on 03/26/2018

Thank you for the great survey!  We appreciate your business.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Terry F. on 03/23/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Nice staff, great chi tea and car wash included. Waiting area is good if there is a chair available."
See above
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 03/21/2018
Service Type: Maintenance
Review Created: 03/23/2018 10:49 AM
Eric M. at Tipton Hyundai responded on 03/24/2018

Thank you for the great survey and the kind words about our staff! We recently added space to our Hyundai Service Area and we are currently training additional service people. We appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Esperanza D. on 03/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I really the service. People profesional and good manners. fast service."
I love hyundai cars, they are excellent. and service is good.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 03/15/2018
Service Type: Maintenance
Review Created: 03/22/2018 05:29 PM
Joe V., ASSISTANT SERVICE MANAGER at Tipton Hyundai responded on 03/23/2018

Thank you for the great survey. We appreciate your business!

Joe Villarreal
Assistant Service Manager
Tipton Hyundai
956-350-6011
joev@tiptonmotors.com

Carmen M. on 03/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff are very friendly and helpful"
Overall a very fabulous place to do business
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 03/15/2018
Service Type: Maintenance
Review Created: 03/22/2018 05:23 PM
Joe V., ASSISTANT SERVICE MANAGER at Tipton Hyundai responded on 03/23/2018

Thank you for the great survey. We appreciate your business!

Joe Villarreal
Assistant Service Manager
Tipton Hyundai
956-350-6011
joev@tiptonmotors.com

Verified Customer on 03/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience "
Great experience; quick and efficient
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 03/16/2018
Service Type: Maintenance
Review Created: 03/20/2018 04:27 PM
Joe V., ASSISTANT SERVICE MANAGER at Tipton Hyundai responded on 03/21/2018

Thank you for the great survey. We appreciate your business!

Joe Villarreal
Assistant Service Manager
Tipton Hyundai
956-350-6011
joev@tiptonmotors.com

Maria N. on 03/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Service was outstanding and I felt at home with the entire staff. They didn’t rush me let me be myself and browse the options.
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 03/17/2018
Service Type: Maintenance
Review Created: 03/20/2018 02:07 PM
Joe V., ASSISTANT SERVICE MANAGER at Tipton Hyundai responded on 03/21/2018

Thank you for the great survey. We appreciate your business!

Joe Villarreal
Assistant Service Manager
Tipton Hyundai
956-350-6011
joev@tiptonmotors.com

Suleyda O. on 03/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service"
I love going to my dealer. They always treat me like family and explain everything that needs to be done to my vehicle.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 03/17/2018
Service Type: Maintenance
Review Created: 03/20/2018 12:14 PM
Joe V., ASSISTANT SERVICE MANAGER at Tipton Hyundai responded on 03/21/2018

Thank you for the great survey. We appreciate your business!

Joe Villarreal
Assistant Service Manager
Tipton Hyundai
956-350-6011
joev@tiptonmotors.com

Joe V., ASSISTANT SERVICE MANAGER at Tipton Hyundai responded on 03/21/2018

Thank you for the great survey. We appreciate your business!

Joe Villarreal
Assistant Service Manager
Tipton Hyundai
956-350-6011
joev@tiptonmotors.com

Phillip M. on 03/15/2018
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"poor service. "
I will take any Hyundai to another dealership
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 03/13/2018
Service Type: Repair
Review Created: 03/15/2018 10:38 PM
Joe V., ASSISTANT SERVICE MANAGER at Tipton Hyundai responded on 03/16/2018

I do apologize for any inconvinence. Please feel free to bring it by at your earliest convinence. We will be more than happy to recheck your vehicle. We strive for excellent service. If there is anything we can do for you please let us know.

Joe Villarreal
Assistant Service Manager
Tipton Hyundai
956-350-6011
joev@tiptonmotors.com

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