Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

116 Reviews

95% Would Recommend
Latest Review 10 days ago

Reviews


RP
Ronald P.
Fittstown, OK
Toyota Sienna
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2018 Category: Service
Ronald said he had to bring back the vehicle because the tires were not aired up.
This review was collected via phone interview by Customer Research Inc.

FT
Francis T.
Hawaii
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Francis said he was happy with the service and the speed with which it was completed. He will be coming back in the future.
This review was collected via phone interview by Customer Research Inc.

JF
Jeff F.
Toyota 4Runner
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
Outstanding Customer Service
The whole Team at Tire City works together to provide a great service experience and get you on your way.

CR
Candace R.
Wahiawa, HI
Dodge Journey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Candace said the business was really nice and they helped her out, even at the last minute.
This review was collected via phone interview by Customer Research Inc.

RW
Raymond W.
Wahiawa, HI
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Raymond said the service at the business was good.
This review was collected via phone interview by Customer Research Inc.

RL
Reagan L.
Wahiawa, HI
Dodge Journey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Reagan said the mechanic who helped him was very friendly and showed him what was wrong with his vehicle.
This review was collected via phone interview by Customer Research Inc.

ZF
Zakary F.
Wahiawa, HI
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Zakary said he walked into the facility with a problem. They did a comprehensive exam of the vehicle and recommended a replacement, which they were willing to price match for him.
This review was collected via phone interview by Customer Research Inc.

PS
Paulando S.
Aiea, HI
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Paulando said they were pretty good.
This review was collected via phone interview by Customer Research Inc.

SH
Sabrina H.
Waialua, HI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
Awesome service & quality work
I have been going here for years, and this place has been so incredibly helpful. I do miss Royal, who always went above and beyond, too, but the current technician and Sheila were also very accommodating & professional, and took time to really explain everything. Awesome people!!

VG
Vincent G.
Wahiawa, HI
Mazda Mazda6
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Vincent said the staff kept him updated, and provided his vehicle an inspection for a fair price.
This review was collected via phone interview by Customer Research Inc.

AM
Alana M.
Hawaii
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Alana said the front desk is friendly and fast. They kept her updated on the process of changing her tire and the waiting area was nice and clean.
This review was collected via phone interview by Customer Research Inc.

DL
Daiwun L.
Wahiawa, HI
Nissan Frontier
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Daiwun said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

JS
Javarius S.
Schofield Barracks, HI
Honda Civic Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Javarius said the employees were friendly, fast, and easy to work with.
This review was collected via phone interview by Customer Research Inc.

VV
VIRGINIA V.
Wahiawa, HI
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/29/2018
Very friendly-try to accommodate you.
I have been to Tire City three times. The first time they pulled some glass from my tire and did not even charge me. The second time they did a minor adjustment and only charged me labor for half an hour. The third time was a safety check and that time even with an appointment it took 45 minutes. However, all in all its a winner.

BC
Bryan C.
Wahiawa, HI
Ford Explorer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2018 Category: Service
Bryan said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

FA
Francis A.
Wahiawa, HI
Volvo XC60
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/21/2018 Category: Service
Francis said the business failed his vehicle for inspection, when it should not have. He stated he contacted the DOT, who validated that. Francis said the correction is in process.
This review was collected via phone interview by Customer Research Inc.

MM
MARCO M.
Schofield Barracks, HI
BMW 3 Series
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/20/2018
Could be better.
Took my car in for an alignment. All i can say was the service was "OK". I had to ask for the alignment printout. The girl at the front desk was really nice. Also had the inspection done but failed because of my front brakes, which is good news btw. (Time for upgrades) what pisses me off is that after i pulled into our parking lot, i walked around the car just to see my driver side rear wheel scratched..im talkin bout at least 6 inches on the lip of the rim.. But take note, someone made an effort to hide it by using some type of sharpie to cover it up. (Wheels were black) Thats so low! At least leave it exposed so i could blame myself but no, that certain someone made it too obvious. Next time, i hope they raise their standards and be professional. Accidents happen all the time and there are better ways to deal with it than covering it up. Says a lot about your work ethic and your business practice

KE
Kim E.
Mililani, HI
Acura TL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Kim said they were quick and very helpful.
This review was collected via phone interview by Customer Research Inc.

EM
Elizebeth M.
Hawaii
Ford Escape
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2018 Category: Service
Elizabeth said the facility has always been good. She appreciated their service and she was glad they were there when she needed them.
This review was collected via phone interview by Customer Research Inc.

EH
Elaine H.
Wahiawa, HI
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Elaine said the business did a good job.
This review was collected via phone interview by Customer Research Inc.