ReScore Reviews™ (1)
What more can one ask for.
I appreciate you all.
so walking into the shop front with half a wheel in hand from the almost life threatening blow out that just happened, one does not expect to be greeted with above, he was darn rude, before we even opened our mouths, and we walked through the door, he scream "NO, NO, we cant do that, we are far to busy. unless you want to buy it and do it yourself!"
i was like calm down man, your going to give yourself a heart attack if you carry on! I asked, "well im not waiting for it, an it be done first thing in the morning" he responded with "well i guess so"
The thing here is, im gay, i look gay, like VERY gay, and he saw me and my buddy walking in and he took an instant dislike to us! Homophobic is not even the right word to use here, even though it was obvious that this was homophobia at its worse! The creep took the job, but he did not want too! i am furious that he felt he could talk to me and treat me like he did. I will make it my job to let as many people know about this treatment as i can!
Spencer my name is Alan White and i am the owner of twa firestone .If you were treated like this in my store im very sorry and would like to know who treated you this way .We have a lot of gay customers and i promise you i dont treat them different than my non gay customers .I tried to look up your invoice but i cant find you in my records is it in somebdy else's name .Please contact me when you can sincerely Alan White
Im sorry it took longer than expected but we didnt want to put the wrong oil in your car and cause damage to your engine and we didnt want to void your warranty .I spoke to my employee and he said he did go into your glove box to get your owners manuel out to check the oil reset procedure but i did have a meeting with my entire staff and made sure they are aware that if someone is caugt going through a customer belongings they will be fired !! I appreciate your business im sorry if you had a bad experience sincerely Alan White
Thank you Carmen we really appreciate your business .
I really trust them. I will keep bringing my car to them.