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Tom Wood Collision

Average Score
Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5
1.6
(4 Reviews)
-80
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Score Details

5 stars
<1%
4 stars
20%
3 stars
<1%
2 stars
<1%
1 star
80%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-80
Net Promoter Score ®

Business Details

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Contact
(317) 848-6707
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Business Hours

* No Time Zone provided
9727 Bauer Dr Indianapolis, IN 46280-1904
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Tom Wood Collision's Reviews
Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5
1.6
(4 Reviews)
Write a Review
Recent Reviews
JV
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Justin V.
Subaru Legacy
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/04/2023
verified customerVerified Customer
0
Never come here.
From start to finish my experience at the Tom wood collision center has been an absolutely disaster. Do not trust this place. Take your business elsewhere. The timeline of repairs, communication, and project management here is absolutely unacceptable. I have not had my car for four months and have been given every excuse under the sun. Do not bring your car here. Avoid at all costs.
Josh P. from Tom Wood Collision responded on 09/12/2023 06:15 AM

Thank you for taking the time to provide feedback on your recent experience at our collision center. We sincerely apologize for the extended timeline and the challenges you faced throughout the repair process of your Subaru. We understand your frustration with the delay in completing your repairs, which was due to a combination of factors. Unforseen insurance delays and parts avalability issues, notably the seat belt, do not make the situation any easier. There are occasions when unexpected circumstances can lead to delays, and for that, we are truly sorry.

Regarding communication, we acknowledge that we fell short of your expectations, and we are committed to addressing this issue. We will take steps to enhance our communication protocols to ensure that future customers do not face a similar experience. 

We appreciate your patience and understanding throughout this challenging process. Please know that your feedback will be used as a learning opportunity for our team to make improvements and ensure that future customers receive the level of service they deserve. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly.

Sincerely, 
Josh Piccione
General Manager
Tom Wood Collision

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