Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

406 Reviews

99% Would Recommend
Latest Review 11 days ago

Reviews


CJ
CARMEN J.
Louisville, KY
Saturn Aura
Verified Customer
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01/10/2019
Best shop in Newburg
Tom’s the best always gets my car together does same day work and the car is always fixed and I don’t have to keep going back because somethings not right will always go back when I need something done

GP
Greg P.
Louisville, KY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Greg said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

LH
Larry H.
Louisville, KY
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Larry said the employees do excellent work and guarantee it also. He's been a long time customer.
This review was collected via phone interview by Customer Research Inc.

SW
Steve W.
Shepherdsville, KY
Saab 9-7X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Steve said they did a great job.
This review was collected via phone interview by Customer Research Inc.

CJ
CHRIS J.
Louisville, KY
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018
great mechanic
Not only is Gary the best mechanic I ever had, he is fast and courteous and shows what part malfunctioned and what caused it. I learn a little bit more every time I come there

Verified Customer
Louisville, KY
Chevrolet Malibu
Verified Customer
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11/27/2018
Treating your car like their own- I like that!
Took my daughters car here to fix a headlight and the service was wonderful and prompt! We take all our vehicles here and feel confident with their work! Nice people 😊

PC
Patricia C.
Louisville, KY
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Patricia said Gary always fixes her vehicle right and takes care of her. Everything was wonderful.
This review was collected via phone interview by Customer Research Inc.

CL
Charles L.
Louisville, KY
Mazda B3000
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Charles said the owner is a great person and the service is good.
This review was collected via phone interview by Customer Research Inc.

TZ
Terry Z.
Louisville, KY
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Terry said there is no issue the staff have not been able to resolve for him.
This review was collected via phone interview by Customer Research Inc.

RF
RON F.
Louisville, KY
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
My car drives like NEW again!
I dropped my car off for brakes and suspension work. The Crew at Tom's always takes such great care of my car. They delivered it back to me running like a new car. I am always happy with their work. Thanks everyone!

SR
Star R.
Louisville, KY
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Star said they got her vehicle to work.
This review was collected via phone interview by Customer Research Inc.

PH
PAMELA H.
Louisville, KY
GMC Envoy XL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2018
Customer
Friendly atmosphere. Service was good.

LL
Lisa L.
Louisville, KY
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Lisa said the business talked with her about mechanical findings before starting work. The customer service was very courteous.
This review was collected via phone interview by Customer Research Inc.

SC
STEPHEN C.
Louisville, KY
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
Great Service
The manager Gary, make the place great. The cliche' is "A customer is not a customer until the customer returns" Under another manager, I said that I would not return to Tom's Auto. A year or so later, I had my vehicle towed for service. I did not know that the tow driver took it to the wrong service center. Since then I have been with Tom's Service Center. I really appreciate a service center that will take care of your vehicle if it were there own. Preventative maintenance and recommendations to avoid future issues.

GC
GEORGE C.
Louisville, KY
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
My recent visit
I appreciate the personal customer service attention I get from all the techs and management

AP
Alvin P.
Louisville, KY
Lincoln Mark VII
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Alvin said the business' staff members have done well, so far.
This review was collected via phone interview by Customer Research Inc.

RH
RUTH H.
Louisville, KY
Ford Windstar Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018
You finally got rid of my noise, I believe my nerves are ok now. Thanks
Yes, I would recommend Gary to take care of your car problems. He listens to you and fixes your problem.

AL
ASHLEY L.
Louisville, KY
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
Will come again
Highly recommended

LH
Larry H.
Louisville, KY
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Larry said they do excellent work and he would recommend everybody to them.
This review was collected via phone interview by Customer Research Inc.

RL
ROBIN L.
Louisville, KY
FIAT 500L
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
New tires.
Friendly, efficient, honest service!!

Displaying Review 1 - 20 of 406 in total