Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

397 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


RF
RON F.
Louisville, KY
Chevrolet Cobalt
Verified Customer
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11/13/2018
My car drives like NEW again!
I dropped my car off for brakes and suspension work. The Crew at Tom's always takes such great care of my car. They delivered it back to me running like a new car. I am always happy with their work. Thanks everyone!

SR
Star R.
Louisville, KY
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Star said they got her vehicle to work.
This review was collected via phone interview by Customer Research Inc.

PH
PAMELA H.
Louisville, KY
GMC Envoy XL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2018
Customer
Friendly atmosphere. Service was good.

LL
Lisa L.
Louisville, KY
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Lisa said the business talked with her about mechanical findings before starting work. The customer service was very courteous.
This review was collected via phone interview by Customer Research Inc.

SC
STEPHEN C.
Louisville, KY
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
Great Service
The manager Gary, make the place great. The cliche' is "A customer is not a customer until the customer returns" Under another manager, I said that I would not return to Tom's Auto. A year or so later, I had my vehicle towed for service. I did not know that the tow driver took it to the wrong service center. Since then I have been with Tom's Service Center. I really appreciate a service center that will take care of your vehicle if it were there own. Preventative maintenance and recommendations to avoid future issues.

GC
GEORGE C.
Louisville, KY
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
My recent visit
I appreciate the personal customer service attention I get from all the techs and management

AP
Alvin P.
Louisville, KY
Lincoln Mark VII
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Alvin said the business' staff members have done well, so far.
This review was collected via phone interview by Customer Research Inc.

RH
RUTH H.
Louisville, KY
Ford Windstar Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018
You finally got rid of my noise, I believe my nerves are ok now. Thanks
Yes, I would recommend Gary to take care of your car problems. He listens to you and fixes your problem.

AL
ASHLEY L.
Louisville, KY
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
Will come again
Highly recommended

LH
Larry H.
Louisville, KY
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Larry said they do excellent work and he would recommend everybody to them.
This review was collected via phone interview by Customer Research Inc.

RL
ROBIN L.
Louisville, KY
FIAT 500L
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
New tires.
Friendly, efficient, honest service!!

KM
Kaelin M.
Louisville, KY
Dodge Stratus Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Kaelin said they did a great job.
This review was collected via phone interview by Customer Research Inc.

DA
Durga A.
Louisville, KY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Durga said they did the service on time. They fixed the lights and they did not charge her for labor.
This review was collected via phone interview by Customer Research Inc.

OB
Opal B.
Louisville, KY
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Opal said she very satisfied with her experience. The business drops her off and picks her up during the service so that she doesn't have to get a ride from anyone else.
This review was collected via phone interview by Customer Research Inc.

KT
Ken T.
Louisville, KY
Chrysler Sebring
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
Ken said they put a headlight on the vehicle and now the bumper is messed up. The bumper was brand new. He was instructed to bring the vehicle back to the facility which he will do soon.
This review was collected via phone interview by Customer Research Inc.

MP
Mark P.
Louisville, KY
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Mark said the staff was fast, efficient and the cost was good.
This review was collected via phone interview by Customer Research Inc.

BR
Barbara R.
Shepherdsville, KY
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Barbara said the staff at this business did great work. She was in and out. The staff were professional and kind.
This review was collected via phone interview by Customer Research Inc.

JF
James F.
Louisville, KY
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
James said the business provided good service and he had no problems.
This review was collected via phone interview by Customer Research Inc.

JS
James S.
Louisville, KY
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
James said that the place did a good job.
This review was collected via phone interview by Customer Research Inc.

SW
Steve W.
Shepherdsville, KY
Saab 9-7X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Steve said Jerry at the business did a superb job.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 397 in total