Verified CustomerAloha Kennady,
We sincerely thank you for your business and feedback. Our goal is for every guest to have a great experience at Tony Hyundai and we apologize for not delivering on the five-star experience that we know our team so capable of. If we may, please allow us the opportunity to mend your experience with discussing how we can move forward in a positive transition. Please email us at Hyundai.Sales.Manager@Tonygroup.com, we look forward to your response...mahalo!
Your Hyundai Management Team,
Sean Charlston & John Kato
Hyundai.Sales.Manager@Tonygroup.com
Direct# 808-679-3406
Aloha Kennady, thank you for taking my call today. As I mentioned, Hyundai America scoring system is a 5star guest experience or fail and here at Tony Hyundai we agree.
With that said, you should receive another survey to "rescore" your experience here at Tony Hyundai. I hope that our actions to make you a 5 star guest shows by our culture to follow up with you and more importantly, listen.
In the meantime I will be waiting for your call back with what you decided. Thank you very much for your time, understanding, and your business! You are greatly appreciated!
Respectfully,
John Kato
Manager
Tony Hyundai
808-679-3406
