Reviews
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Corey M.
Riverside, CA
Nissan Maxima
Verified
Corey said the staff worked him into the schedule, and completed the service in 1 day. He greatly appreciated their promptness.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Nichole P.
Riverside, CA
Jeep Liberty
Verified
Nichole said the employees were able to give her a last minute appointment. They looked at her vehicle within a good amount of time. They gave her decent information about her vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
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THOMAS A.
Riverside, CA
Subaru Legacy
Verified
Top Dawg IS the Top Dog!
Reliable, clean work, on time with employees who are knowledgeable and courteous. Oh...and very fair pricing!!
Recommended
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Scott W.
Riverside, CA
Jeep Grand Cherokee
Verified
Scott said the pricing was good and he trusts the staff. The overall service was fast.
Recommended
This review was collected via phone interview by Customer Research Inc.
CA
Chelsey A.
Riverside, CA
Honda Civic Coupe
Verified
Chelsey said she has been to this facility three times and she has not been disappointed.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Jeni B.
Salton City, CA
Chevrolet Silverado SS
Verified
Jeni said she totally trusts them and they do good work.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Doug F.
Rancho Cucamonga, CA
Kia Sorento
Verified
Doug said this business did exactly what he asked them to do. They were honest and the price was right. He appreciates a good honest facility.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Ron P.
Riverside, CA
Ford Expedition
Verified
Ron said that the business did a fine job.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Mickey A.
Riverside, CA
Ford F-150
Verified
Mickey said the business is very good with her vehicles. They do good work.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Edward C.
Hemet, CA
Toyota Pickup
Verified
Edward said the staff did excellent work.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Dave U.
Riverside, CA
Ford Expedition
Verified
Dave said the service was great and it was done hours before time. Everything he needed was done really fast, it was cost effective and he liked the price. This was his first time at this facility and he was impressed.. He was so impressed he is going back.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Tiara T.
Corona, CA
Nissan Altima
Verified
Tiara said she would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Joe A.
Riverside, CA
Nissan 300ZX
Verified
Joe said he has gotten good results from this business in the past and he has been happy with them up until this last visit. He wishes he would have gone to another facility because they put on a part that cost $3.50 but it cost him $180.They fixed his brake lights and diagnosed his air conditioning as needing a compressor and a control unit in the vehicle. He said his main complaint is that they charged him full price to diagnose his air conditioning but told him that they didn't think they could do it. They told him they didn't think they could find the part but if they could do it, it would be $1450 to fix. When he went down there however, the quote had gone up to $2000. They told him fixing his air conditioner would cost more than the vehicle was worth. He knows it doesn't cost that much to get an air conditioner fixed. In addition, the day after he got the vehicle back he noticed that the bumper was touching the ground. He had to spend over 2 hours putting it back together. He thinks they may have damaged it and not told him about it. He would not recommend this business for service and cannot imagine ever going back.
This review was collected via phone interview by Customer Research Inc.
Top Dwg T., owner from Top Dawg Auto Repair responded on 06/27/2018
Sorry you are un happy with your service, at Top Dawg Auto Repair we take pride in our work and strive to exceed your expectations, so I will adress your complaints, to repair your brake lights we replaced your fuse, removed the plastic covers from under your dash, the stopper pad on the brake pedal assembly had broken from age (1990) we replaced the broken part adjusted the switch to manufacture specs. and re assembled the dash and checked all exteriour lights for function. The Air Conditioning was charged the system leak checked, we found a leak in the compressor and there was no power to the compressor, we did an electrical inspection and found the control head assembly bad, the labor time spent was about 2.5 hours (you were charged 85.00) plus the loss in Freon to do the inspection. Repairing the system would require a compressor, dryer, expansion valve referigerant oil, freon a complete flush of the system. The Control assembly is not sold new and would be Used so we would have to locate one and dissemble the dash to install it. Now on your bumper I would look around where you were parked if your bumper was on the ground it would be un driveable and you drove it Home. If you have any adtl. concerns or questions please call Warrren Top Dawg Auto Repair inc. I would be happy to help, Thank you for your Response.
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Sherry S.
Riverside, CA
Toyota Tacoma
Verified
Sherry said the staff members stand behind their work.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Jordan W.
Riverside, CA
Toyota Corolla
Verified
Jordan said the service was great, but the wait time was over 2 hours.
Recommended
This review was collected via phone interview by Customer Research Inc.
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MATT G.
Riverside, CA
Ford Explorer
Verified
Fast and reliable
Always been a great shop. Honest and trustworthy
Recommended
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Mathew T.
Riverside, CA
Lexus IS 300
Verified
Mathew said that, compared to other businesses he has patronized, the customer service was lacking at this business.
This review was collected via phone interview by Customer Research Inc.
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Frank D.
Ontario, CA
Chevrolet Traverse
Verified
Frank said the service was very good.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Dan S.
Riverside, CA
Volkswagen CC
Verified
Dan said everything is going well, and the staff treated him right. He said they were prompt, they provided service in a very timely manner, and he is thankful for them.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Kelly B.
San Bernardino, CA
Honda Element
Verified
Kelly said the staff at this business did what she wanted them to do in a timely fashion.
Recommended
This review was collected via phone interview by Customer Research Inc.