ReScore Reviews™ (11)

ReScore
Overall Rating 4.6363636/5Overall Rating 4.6363636/5Overall Rating 4.6363636/5Overall Rating 4.6363636/5rating 4.6363636
Original
Overall Rating 2.1/5Overall Rating 2.1/5rating 2.1rating 2.1rating 2.1
95% Would Recommend
100% Business Response
Latest Review 2 days ago
Maryjane H. on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"a"
a
Vehicle: 2007 Hyundai Accent
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/22/2017 03:26 PM
Steve C. at Torrington Hyundai responded on 11/24/2017

Thank you very much for the 5 star review!!!

-Steve C

Daniel T. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Your customer service is very good"
great
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/16/2017 09:03 PM
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Robert A E. at Torrington Hyundai responded on 11/24/2017

Thank you very much for the 5 star rating!

- Robert Edwards
Service Advisor

CHARLES S. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fine welcoming by the staff."
I felt genuinely welcome and fairly treated.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/16/2017 10:24 AM
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Robert A E. at Torrington Hyundai responded on 11/16/2017

Thank you very much for the 5 star rating!
It is greatly appreciated!

Sherrie S. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
Listen to my concerns and provide excellent customer service
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/19/2017
Service Type: Maintenance
Review Created: 11/11/2017 02:35 AM
1f39360854e12639bc18ea816012040c?s=28
Robert A E. at Torrington Hyundai responded on 11/15/2017

Thank you very much for the 5 star rating!
It is greatly appreciated!

Peter L. on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
As usual good friendly service
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 11/04/2017 04:57 PM
Steve C. at Torrington Hyundai responded on 11/06/2017

THANK YOU FOR THE GREAT SURVEY!!!!

Margaret H. on 11/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Torrington "
Excellent service
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/27/2017
Service Type: Repair
Review Created: 11/03/2017 03:15 PM
Steve C. at Torrington Hyundai responded on 11/06/2017

THANK YOU FOR THE GREAT SURVEY!!!!

Verified Customer on 11/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast & Sure"
Did what I came for. Went home happy.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/30/2017
Service Type: Repair
Review Created: 11/03/2017 12:01 PM
Steve C. at Torrington Hyundai responded on 11/06/2017

THANK YOU FOR THE GREAT SURVEY!!!!

Marilyn R. on 10/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change and filter replacement"
professionals--timely workmanship--satisfaction.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/25/2017
Service Type: Maintenance
Review Created: 10/30/2017 01:29 PM
Steve C. at Torrington Hyundai responded on 10/30/2017

Thank you so much for the 5 star survey!!!!

-Steve Chouinard

Service Manager
Alfano Torrington Hyundai

Patricia C. on 10/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Place"
Everything was fine. Work was done quickly and satisfactorily. Staff is friendly.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/18/2017
Service Type: Repair
Review Created: 10/29/2017 07:52 PM
Steve C. at Torrington Hyundai responded on 10/30/2017

Thank you so much for the 5 star survey!!!!

-Steve Chouinard

Service Manager
Alfano Torrington Hyundai

Mark B. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
The service was promptly provided at the appointment time
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/21/2017 06:55 PM
Steve C. at Torrington Hyundai responded on 10/23/2017

Thank You!!!

Steve Chouinard

Service Manager

Alfano's Torrington Hyundai

Christine F. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thanks "
Great customer service and fast
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/21/2017 04:45 PM
Steve C. at Torrington Hyundai responded on 10/23/2017

Thank You!!!

Steve Chouinard

Service Manager

Alfano's Torrington Hyundai

Dawn F. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience!"
Everyone was very friendly and professional. The wait was less than they told and while I waited I really enjoyed the jigsaw puzzle in the waiting room :)
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/19/2017 04:37 PM
Steve C. at Torrington Hyundai responded on 10/23/2017

Thank You!!!

Steve Chouinard

Service Manager

Alfano's Torrington Hyundai

Gail E. on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Been going there since it was Pat's Tire and they have always been polite. "
They forgot to wash the inside of my front window that I ask them to do. :( I can't do it!
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 11:54 AM
Steve C. at Torrington Hyundai responded on 10/23/2017

Thank you so much for taking the time out to complete this.

I am sorry that your windshield was not washed like you asked for.

If you would like to pop in I will personally do it for you.

-Steve Chouinard

Service Manager

Gregory L. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Normal Service"
Changed oil & cleared Blue-Link code....good job.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/17/2017 05:23 AM
Steve C. at Torrington Hyundai responded on 10/23/2017

Thank You!!!

Steve Chouinard

Service Manager

Alfano's Torrington Hyundai

Verified Customer on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service department "
Excellent customer service
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/11/2017 10:58 AM
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Robert A E. at Torrington Hyundai responded on 10/11/2017

Good Morning,
Thank you for the 5 star rating. It's greatly appreciated! I hope to continue to provide 5 star service in the future for you.

Service Advisor
Robert Edwards
Torrington Hyundai

SANDRA J. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Gets the job done in time expected. "
Hyundai employees are knowledgeable, courteous, and efficient. Well-oiled machine (no pun intended) at this location.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/10/2017 05:19 PM
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Robert A E. at Torrington Hyundai responded on 10/11/2017

Good Morning,
Thank you for the 5 star rating. It's greatly appreciated! I hope to continue to provide 5 star service in the future for you.

Service Advisor
Robert Edwards
Torrington Hyundai

Verified Customer on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Torrington Hyundai Service"
Fast, friendly service. The person at the desk was new and very good at his job.
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/05/2017 06:29 AM
1f39360854e12639bc18ea816012040c?s=28
Robert A E. at Torrington Hyundai responded on 10/05/2017

Good Morning!
Thank you very much for the 5 star rating, its greatly appreciated!

Have a good day,
Robert Edwards
Torrington Hyundai
Service Advisor

Jack W. on 10/04/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Dependability"
Everyone is helpful and friendly.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 09/26/2017
Service Type: Repair
Review Created: 10/04/2017 11:53 AM
Steve C. at Torrington Hyundai responded on 10/05/2017

Thank you so much for the 4 star survey. Please let us know what we can do on your next visit to earn that 5th star

-Steve Chouinard
Service Manager
Alfano's Hyundai

Verified Customer on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent.....always!"
Torrington Hyundai is my preferred repair shop for my 175,000 mile Veracruz. They get it right.....every time!
Vehicle: 2007 Hyundai Veracruz
Category: Service
Service Date: 09/22/2017
Service Type: Maintenance
Review Created: 10/02/2017 06:38 AM
Steve C. at Torrington Hyundai responded on 10/03/2017

Thank you so much for the 5 star review!!!

-Steve

Steven R. on 09/27/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"No customer satifaction"
Poor
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/27/2017 03:35 AM
Steve C. at Torrington Hyundai responded on 09/28/2017

Good morning,

Just wanted to inform you that we do have a back up tablet, however that was not the issue there was a connection issue on the web with the site that we use that is out of our control. Id like a chance to make this right with you as I do value the time you lost.
860-489-0471 call me see what we can work out

Steve C

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