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Your 1 job is to repair cars and to therefore mitigate situations with customers.
I have expressed my strong disappointment with your poor business ethics and will pass that along to my sphere of influence.
Unfortunately that means that I will advertise to not use Crash Champions rather than to utilize Crash Champions.
As a customer, I was recommended to you, came in to you, was estimated by you, and set forth to repair with you.
Circumstances in our unpredictable family life came along. We communicated about reschedules and then 2.5 weeks ago re-initiated repairs.
Within 18 days Crash Champions still did not have 1 part ordered or had any schedule to repair our vehicle that was already on file.
The parts had been on site, sent back, and then NOT re-ordered.
The worst business part was how, as manager, Ryan Gibson did not communicate ANY of this until he had emotionally told an unvalued customer that he felt "hung out to dry" (accusatory wording).
Furthermore, as an excuse Ryan Gibson and therefore ALL of Crash Champions refused service and issued refunds without notifying the customer that Crash Champions allegedly "couldn't get parts".
Crash Champions has 1 job and customer service obligations that go along with fixing cars.
Crash Champions Manager,-Ryan Gibson your leadership grade is an F-
Dr. Howard