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Towne Ford

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(6,600 Reviews)
82

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
10
Total ReScores
4.8
ReScore Average
82
Net Promoter Score ®

Business Details

Contact
(716) 662-6500
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
3535 Southwestern Blvd Orchard Park, NY 14127
Towne Ford's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(6,600 Reviews)

ML
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MaryJo L.
Hamburg, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2026
10
Trunk dent repair
I left my car for repair of my trunk at Collision Dept and they gave me a loaner car. Allison worked with me for the loaner was so small and exchanged the car! She was wonderful and kept me updated on the repair. The repair took a bit longer than I anticipated, at NO fault of the Collision Dept...the wrong parts were delivered to them and they took the extra time to make sure the correct one was installed . When they called me ro pick up my car, Ryan took the extra time to buff the hood of my car! I was so VERY pleased with the service I received from the Collision Dept and would HIGHLY recommend them. They went over and beyond for their service to me..
Ian W. from Towne Ford responded on 07/25/2026 09:36 AM

We appreciate your feedback regarding your recent experience with our Collision Department. It is gratifying to know that the support provided by our team, including the efforts made for the loaner vehicle and the updates throughout the repair process, met your expectations. We understand that delays can be frustrating, but we are encouraged to hear that you recognized the importance of ensuring the proper parts were installed, even if it took a bit longer. Furthermore, it is great to know that Ryan took the initiative to enhance your vehicle's appearance before returning it to you. Your recommendation signifies our commitment to service excellence, and we value your kind words about our team's dedication.

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