Towne Mazda


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

1250 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.2499975/5Overall Rating 4.2499975/5Overall Rating 4.2499975/5Overall Rating 4.2499975/5rating 4.2499975
Original
Overall Rating 2.2499975/5Overall Rating 2.2499975/5rating 2.2499975rating 2.2499975rating 2.2499975
98% Would Recommend
Latest Review about 5 hours ago
JANICE B. on 04/24/2018
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"Great Car Buying Experience"
A great overall car buying experience. The staff was friendly, knowledgeable and listened to what I wanted in an automobile rather than 'sell me something' to meet quotas or sales goals. Chuck Fafara was so great to deal with I've already recommended him / Towne Mazda to several friends. Thanks so much for making it so enjoyable!
Vehicle: Mazda CX-3
Service Date: 04/23/2018
Review Created: 04/24/2018 08:24 AM
JEFFREY H. on 04/24/2018
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"EXCELLENT SERVICE EVERY TIME"
We have been repeat Mazda - TOWNE Mazda customers for years. And its the result of great products, extremely reliable service and team, and competitive price points.
Vehicle: Mazda MX-5 Miata
Category: 5000 MILES MAZDA RECOMMENDED (S2)
Service Date: 04/24/2018
Review Created: 04/24/2018 08:23 AM
ERIC L. on 04/20/2018
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"Don Marts"
Don was a great salesman and provided me with a no BS sales approach that cut to the chase. I really appreciated that.
Vehicle: Mazda CX-9
Service Date: 04/20/2018
Review Created: 04/20/2018 06:10 PM
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Steve Y. at Towne Mazda responded on 04/21/2018

We appreciate you! Thank you for working with us!

Verified Customer on 04/20/2018
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"Quick service"
I always have a great experience at the Orchard Park location. Everytime I come in I an always promptly greeted and my service is completed quickly. I will definitely keep buying and servicing my vehicles here.
Vehicle: Mazda CX-5
Category: N.Y.S.INSPECTION-SAFETY AND EMMISSION
Service Date: 04/20/2018
Review Created: 04/20/2018 12:32 PM
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Steve Y. at Towne Mazda responded on 04/21/2018

Thank you for reviewing us!

Sue S. on 04/20/2018
Verified badge inactive Verified
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"Nice, polite dealership"
Joe G is a great guy! He’s knowledgeable, diplomatic,and very outgoing. Also he’s willing to extend himself to get you a decent deal!
Service Date: 04/17/2018
Review Created: 04/20/2018 05:17 AM
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Steve Y. at Towne Mazda responded on 04/21/2018

Thank you Sue! 

LARRY A. on 04/20/2018
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"Excellent service"
Maintenance appointment was taken care of on time and reasonably priced.
Vehicle: Mazda CX-5
Category: Mazda Basic Maintenance including oil and filter change, tire rotation with brake inspection, check tire pressures.
Service Date: 04/19/2018
Review Created: 04/20/2018 04:20 AM
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Steve Y. at Towne Mazda responded on 04/21/2018

Thank you for reviewing us!

EDWARD S. on 04/19/2018
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"Towne Mazda - on time, friendly staff, work completed on time - as usual."
Five stars - no complaints or unanswered questions and great service as in the past.
Vehicle: Mazda CX-7
Category: LUBE, OIL AND FILTER CHANGE. PERFORM MULTI-POINT INSPECTION
Service Date: 04/18/2018
Review Created: 04/19/2018 06:34 AM
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Steve Y. at Towne Mazda responded on 04/19/2018

Thank you Edward!

CLAUDIO P. on 04/18/2018
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"New CX-3"
I bought my first car back in 2014. Got a Mazda 3, and it was an awesome car. I had my eye in the new CX-3 for a while and it was time to make the change. As always the experience at the dealership was great. And in just a few hours, I drove away with my new CX-3. What a nice car/suv. Love how it drives and how it handles the snow/rain.
Vehicle: Mazda Mazda3
Category: Mazda Basic Maintenance including oil and filter change, tire rotation with brake inspection, check tire pressures.
Service Date: 04/16/2018
Review Created: 04/18/2018 03:12 PM
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Steve Y. at Towne Mazda responded on 04/19/2018

We hope you love your new car!

JONATHAN D. on 04/17/2018
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"Oil Change and tire rotation"
My scheduled appointment was right on time - fast and efficient. Staff was very friendly and courteous. Waiting area very accommodating.
Vehicle: Mazda CX-5
Category: Mazda Basic Maintenance including oil and filter change, tire rotation with brake inspection, check tire pressures.
Service Date: 04/13/2018
Review Created: 04/17/2018 06:01 AM
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Steve Y. at Towne Mazda responded on 04/17/2018

Thank you for sharing your experience with us!

ROBERT W. on 04/16/2018
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"Excellent Experience"
Prompt, courteous service.
Vehicle: Mazda CX-5
Category: Mazda Basic Maintenance including oil and filter change, tire rotation with brake inspection, check tire pressures.
Service Date: 04/16/2018
Review Created: 04/16/2018 09:00 PM
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Steve Y. at Towne Mazda responded on 04/17/2018

Thank you!

CHRISTOPHER Z. on 04/12/2018
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"Service at Towne Mazda"
Always a pleasure to visit Towne Mazda!
Took my car in for 2018 NYS inspection.
The service staff is always friendly and great to work with!
Car was done in very good time.
Vehicle: Mazda Mazda6
Category: N.Y.S.INSPECTION-SAFETY
Service Date: 04/09/2018
Review Created: 04/12/2018 08:00 AM
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Steve Y. at Towne Mazda responded on 04/13/2018

Thank you for coming in!

JOYCE B. on 04/10/2018
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"A very smooth operatuon"
Customer service great from first phone call until job was completed. The loaner car was a very thoughtful part of the total customer experience. I will definitely recommend them to everybody. It seems to me that customer satisfaction is a top priority.
Vehicle: Mazda CX-7
Category: REPLACE LEFT OUTER TIE ROD END
Service Date: 04/10/2018
Review Created: 04/10/2018 05:01 PM
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Steve Y. at Towne Mazda responded on 04/13/2018

Thank you for working with us Joyce! Let us know if you need anything else!

MARY J. on 04/10/2018
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"Oil change/tire rotation"
Great service and nice people
Vehicle: Mazda CX-5
Category: LUBE, OIL AND FILTER CHANGE. PERFORM MULTI-POINT INSPECTION
Service Date: 04/09/2018
Review Created: 04/10/2018 07:22 AM
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Steve Y. at Towne Mazda responded on 04/13/2018

Thank you!

CARL J. on 04/09/2018
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"Always Good Service"
I'm always pleased with the service on my cars.
Vehicle: Mazda Mazda3
Category: FOUR WHEEL ALIGNMENT
Service Date: 04/09/2018
Review Created: 04/09/2018 06:50 PM
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Steve Y. at Towne Mazda responded on 04/13/2018

Thanks Carl!

CHARLES W. on 04/09/2018
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"Professional, Courteous, Competent Service"
I arrived and was greeted promptly and very courteously. They performed the work requested and noticed a deficiency ( a frayed belt) which would be bad if it broke on the road, so I gladly had it replaced, Thanks Guys.
Vehicle: Mazda CX-7
Category: N.Y.S.INSPECTION-SAFETY AND EMMISSION
Service Date: 04/09/2018
Review Created: 04/09/2018 11:51 AM
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Steve Y. at Towne Mazda responded on 04/13/2018

Thank you for working with us!

MARK G. on 04/04/2018
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"Sercice"
On time and work completed quickly.
Vehicle: Mazda CX-9
Category: N.Y.S.INSPECTION-SAFETY AND EMMISSION
Service Date: 04/03/2018
Review Created: 04/04/2018 10:13 AM
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Steve Y. at Towne Mazda responded on 04/07/2018

Thank you for reviewing us!

Verified Customer on 04/04/2018
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"Exceptional Service"
From the initial phone call to the end of the visit. Customer service is job one at Towne Mazda
Vehicle: Mazda CX-9
Category: Mazda Basic Maintenance including oil and filter change, tire rotation with brake inspection, check tire pressures.
Service Date: 04/03/2018
Review Created: 04/04/2018 05:56 AM
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Steve Y. at Towne Mazda responded on 04/07/2018

Thank you!

SAMUEL A. on 04/04/2018
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"Customer service"
A pleasure to do business with
Vehicle: Mazda CX-5
Category: Mazda Basic Maintenance including oil and filter change, tire rotation with brake inspection, check tire pressures.
Service Date: 04/03/2018
Review Created: 04/04/2018 04:43 AM
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Steve Y. at Towne Mazda responded on 04/07/2018

Thank you!

ANNETTE B. on 04/02/2018
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"Mazda Service Dept."
I was in for a routine oil change/tire rotation. It was noted that I need new tires. The female service writer provided me with tire replacement info. and Mazda's price matching guarantee. She also advised me that pricing had dropped for oil changes and my reward card would no longer be used to take money off of my bill.

Nothing out of the ordinary on this visit, however I did appreciate the info. on both the oil change pricing and tire replacement.
Vehicle: Mazda CX-5
Category: Mazda Basic Maintenance including oil and filter change, tire rotation with brake inspection, check tire pressures.
Service Date: 04/02/2018
Review Created: 04/02/2018 05:44 PM
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Steve Y. at Towne Mazda responded on 04/07/2018

Thank you for sharing your experience with us!

JAMES P. on 04/02/2018
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"fast and efficient"
great service
Vehicle: Mazda CX-5
Category: Mazda Basic Maintenance including oil and filter change, tire rotation with brake inspection, check tire pressures.
Service Date: 04/02/2018
Review Created: 04/02/2018 09:12 AM
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Steve Y. at Towne Mazda responded on 04/07/2018

Thank you!

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