ReScore Reviews™ (2)
Portland, OR 97233
The service writer was okay, as he knows very little about vehicles.
They had the "technician" look at the vehicle as it was throwing codes. They decided to charge me for an hour of diagnosis and then say that I needed to install an extra battery and two capacitors because of the incredible current draw on the car. : /
They let the car go back to me after clearing the codes, yet the car died twice while pulling it around. It also died twice on me trying to pull out of the dealership.
Obviously the $135 code clearing exercise didn't work.
The vehicle died on me no less than 6 times heading to another dealership.
What we found was that the stereo system only pulled 9.7 Amperes at idle current. We disconnected the system and STILL had issues. So it wasn't the stereo. The battery had a resting charge of 12.7 Volts, and the alternator was charging under load at 14.7 Volts. Not the alternator.
Guess what? A main chassis ground was loose. That's all. All the codes were cleared, road trip for 10 miles, no issues. 48 hours later no issues.
So here it is. Toyota of Gladstone's "technicians" failed miserably to pass a basic problem solving challenge of a vehicle's electrical system.
You have lost my business NOT because you couldn't figure it out, but for the BS way you tried to recommend some completely ridiculous solution for a problem that never existed. #1, more battery (and capacitor) storage does NOT solve the problem of current draw. It's only a band aid that works when the vehicle is turned off and acts as an other item to charge for the alternator. #2 Your clown of a "technician" blamed the issue on massive current draw but never actually measured the current draw...so essentially, he was talking out of his dumpster with zero corroborating evidence to back up his inane claim.
I will never step back inside Toyota of Gladstone again. You have proven yourselves incapable of figuring out the most basic of electronic issues while poorly attempting to pin the blame on an issue that never existed.
This is beneath contempt...as is the integrity of your service department.
This is a $135 lesson learned on my part. Thankfully I was able to receive assistance from a much more knowledgeable dealership.
Thank you for your great review, Erin. We're glad to hear your visit went well, and we look forward to seeing you again.
Thank you for allowing us to earn your business, Linda. We appreciate your kind words, and we're glad to hear everything went well. Congrats on your new Toyota RAV4!
Thank you for your wonderful feedback, Mandy. We truly value your business, and we'll certainly pass the praise on to Eric. Congratulations!
Thank you for your great review, Jacob. We're thrilled to hear our team treated you well, and we appreciate you letting us know. Take care!
Thank you for the 5 star review, Jacob. We appreciate your business, and this is so nice to hear. We look forward to seeing you again!
Thank you for allowing us to earn your business, Elijah. We're happy to hear you had such a great experience with Jamie. Congrats on your new Toyota Tacoma!
Thank you for your kind words, Debra. We appreciate your business!David Elder
Thank you for your great feedback, Redeit. We're glad to hear your visit went well. Please feel free to let us know if there's ever anything we can do better. Thanks!David Elder
Thank you for your wonderful feedback, Betty. We appreciate your great review, and we'll make sure to pass the praise on to Austin. Take care!
Thank you for allowing us to earn your business, Son. We're glad to hear you had such a great experience, and we hope you love your new Toyota Corolla. Congrats!
Thank you for your wonderful review, Ann. We're glad to have you in the Toyota of Gladstone family, and we truly appreciate your business.
We appreciate your business. Thank you for the 5 star review!
We had a great experience with the purchase of our car, and I wasn't surprised that the same behavior would carry over into the parts (and soon we'll find out about Service, as well!).
Enter Brent-we were on the lot maybe 4 minutes and Brent came to see if he could help lead us in the right direction. We didn't have much in mind, but wanted to look inside a RAV4 a bit. We ended up test driving a used one (But with very low miles, and the current model year) and really liked it. Ultimately, after discussion with John Hill (He was super nice and seems like a genuine guy!) and Brent, we settled on a BRAND NEW RAV4....(Keep in mind, we weren't planning on buying that night, we weren't planning on a Toyota, and we weren't wanting Brand new!!) Everything fell into place very well. There was a rebate on the new model and it made me feel crazy for considering an older vehicle for just a few thousand less!
We completed financing and warranty information with Bryan Down, and he was great. Generally, the finance people annoy me and seem pushy. He was SUPER helpful and very friendly. This all ended a bit after 11 pm on a SUNDAY NIGHT, when they usually close at 8. Not a single person complained about it, or seemed put out by it. They kept telling us that it was fine, as we were apologizing. We left super happy and I've already recommended Toyota of Gladstone in a few of the local Facebook groups.
In addition, (although it's hard to get used to a smaller vehicle after driving a minivan for 11 years!) I love this little car. It handles well, and has some cool features (I've never had a backup camera before and it's amazing!) It's exciting to go drive it every day. We're super happy overall, and had a great experience. I'm sure we'll head back to Toyota of Gladstone for our next car buying experience, as I didn't get that "bad feeling" I usually get at dealerships! Great experience, overall!! Thank you. (Brent, John and Bryan!!)
Hi Jeremy. Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear you had such a pleasant buying experience, and we really appreciate you letting us know. Congrats on your new Toyota RAV4!
Thank you for allowing us to earn your business, Jerry. We're glad to hear you had a positive buying experience, and we hope you're enjoying your new Toyota Tacoma. Congrats!
Thank you for your kind words, Diane. We appreciate your business!
Thank you for the 5 star rating, Gary. We appreciate you!David Elder
Thank you for your kind words. We appreciate your business!
Thank you for allowing us to earn your business, William. We're glad to hear you had a great buying experience, and we appreciate your great review. Congrats on your new Nissan Pathfinder!
We appreciate your business, Andrew. Thank you for your great review!