We service all make and models, foreign and domestic, cars and trucks.
We provide comprehensive auto care such as brake service, heating and cooling, muffler repair, transmission flush, engine rebuilding, wheel alignment, tire rotation, oil change, preventive maintenance, and much more.
We service all make and models, foreign and domestic, cars and trucks.
We provide comprehensive auto care such as brake service, heating and cooling, muffler repair, transmission flush, engine rebuilding, wheel alignment, tire rotation, oil change, preventive maintenance, and much more.
I took my Volkswagen CC to this establishment because they advertised that they were competent with working on Volkswagen's, something they soon to prove very wrong. My car was making a very loud whistling noise when the car was idling and I thought it could have been something to do with the serpentine belt. After looking at the car they told me that the problem was with the alternator, even though I was surprised by the diagnosis, I trusted their "expert" opinion and told them to replace it. Two days later, I went in to pick up my car which they charged me nearly $800 for. As soon as I pulled out of the shop I could tell that something still wasn't right as it was making the exact same noise as before, so I took my car back to Tuffys. After they took a look at the car again, they claimed that the alternator they had put in was faulty and said they would replace it and all should be well. Again, I go back and pick up my car and drive it off site. To my amazement, it was still make the exactly same noise as before. They looked at the car for the third time and told me that the problem resided within the casing of the engine and was probably the timing chain and refused to work on the car. Tuffy suggested I take it elsewhere. Third time is clearly the charm when it comes to Tuffy diagnostics. Tuffy did help me find a towing service that could take my car to Reeves Imports who I chosen to finally fix my car. However this was also a disaster as the towing company tore off the engine shield underneath my car which would add another $200 to my expense. Good call from Tuffy.
When I got my car back from Reeves Imports they informed me that the problem had nothing to do with my alternator or even my timing chain but in fact the PVC valve had faltered blowing two gaskets. This ended up costing me just over $2200. Reeves informed me that the fact that Tuffy had let me drive the car away twice after their misdiagnosis probably made the problem substantially worse, in turn making the repairs that much more expensive. When I took this information back to Tuffy to see just how they had got it so wrong, the manager, Tim, wasn't there so I asked them for him to call me. He didn't, so I went back again. He wasn't there, so I asked them to get Tim to call me and he never did. I couldn't believe how unwilling they were to help and how Tim avoided me. He acted like a little child hiding from his mistakes. If anyone from the corporate office reads this and would like to make amends, please reprimand Tim for his inability to manage, dishonesty and all around poor service.
PLEASE AVOID WESLEY CHAPEL TUFFY AT ALL COSTS!!!