Reviews that include

Tysinger 323

Care 146

Tires 130

Oil Change 113

Professionalism 66

Recent Reviews

Bernard W.

Suffolk, VA

04/10/2023

Category: Service

Poor Service or better yet NO Service!!

I made an appointment approximately 3 weeks ago to have my vehicle’s A/C checked and to have a recall item addressed. I had an appointment for 9:30am and when I was being checked in the service advisor informed me that in order to get an A/C diagnostic that I would have to leave my vehicle there for 4 to 5 days because they were backed up. I explained that three weeks ago I called and made an appointment for service not a reservation to speak to a service advisor and no one told that my vehicle would not been seen the day of my appointment. The service advisor stated that the appointment starts when they fill out the work request and it would be 4-5 days before they could perform the diagnostic. I asked for him to write up the service request for today and give me an appointment for 5 days from today and I will bring my vehicle back in for the diagnostic. The service advisor sated that he could not do that due to company policy. I said forget about the diagnostic and just perform the recall service. He told to get the recall service that I called in for ahead of time (3 weeks prior) I would have to wait 2 to 3 days for the recall service to happen. I can’t help but feel if you call in and make an appointment and wait 3 weeks to be seen then your vehicle should be looked at. Don’t think I will be back to this dealership again.

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