Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

72 Reviews

99% Would Recommend
Latest Review about 1 month ago

Reviews


KH
Kin H.
Malden, MA
Audi Q5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Kin said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

WS
William S.
Malden, MA
Ford Super Duty F-350 SRW
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
William said this business was excellent. The price was right and they did a great job. He appreciates the hard work.
This review was collected via phone interview by Customer Research Inc.

WR
Wendy R.
Malden, MA
Audi A4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Wendy said the staff was knowledgeable and answered all of his vehicle service questions. They pay attention to detail and fixed even minor issues they were not told about.
This review was collected via phone interview by Customer Research Inc.

JD
Joe D.
Massachusetts
Ram 1500
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2018 Category: Service
Joe said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SC
Steven C.
Hudson, NH
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Steven said the business always does a little extra, and the staff makes him feel like a person, like his vehicle matters.
This review was collected via phone interview by Customer Research Inc.

FR
FRED R.
Peabody, MA
Ford Taurus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018
Great people
I had my wife’s car in for inspection and to replace serpentine belt , turns out it had two belts both were replaced happy to have a place I trust with my car.
Highly recommended to anyone who is fed up with dealerships b.s. 👍

JM
Joshua M.
Allston, MA
Toyota 4Runner
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Joshua said he had no complaints.
This review was collected via phone interview by Customer Research Inc.

V
Valued Customer
Dallas, TX
Chevrolet
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
John A for the WIN!
I've been working with United for several years or more now. I manage a small fleet of trucks around the country and John is one of my favorite people to work with. He makes scheduling, pick-up and drop-off easy for myself and drivers. The techs at United have pulled off some bigger repairs in a timely manner and I couldn't be happier. They truly have made my job easier and kept our drivers happy.

BB
Brent B.
Malden, MA
Buick LaCrosse
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Brent said everything was very convenient. He took it in, dropped it off, and picked it up the next day. The service was fast and they didn't make stuff up to try to get more money out of him.
This review was collected via phone interview by Customer Research Inc.

JF
J F.
Malden, MA
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/05/2018
Inspectional sevice
I am a regular customer and have my trucks serviced and repaired here..I never complain about the costs and just pay the bill.I thought I had a relationship with the brothers but was entirely wrong. I brought in my older dump truck for inspection and was totally floored that they flunked it causing me to take the truck off the road and were familiar with the trucks condition and sell it as is. I guess being a very good customer has no standing with the brothers. If the truck needed major work to pass inspection,they should have given me a heads up.Very poor treatment of a very good customer

KB
Kathleen B.
Malden, MA
Jeep Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
Kathleen said that the business was really accommodating and really nice.
This review was collected via phone interview by Customer Research Inc.

SD
SUSAN D.
Melrose, MA
Buick Encore
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2018
Great Job as Usual!
Competent, timely service with clear record of what was done. John is very businesslike and easy to discuss things with.

KB
KAREN B.
Melrose, MA
Lexus ES 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018
Excellent Customer Service
John is the best, every time i have a problem with one of my vehicles its basically i pick up the phone, call him, and its usually same day service. He is pleasant to speak with, friendly, accomodating, and professional, and 90% of the time has the job completed the same day so its like in and out.. Thank you to John and the staff at United Auto from a happy and lifetime customer!

JL
Jack L.
Massachusetts
Toyota Sienna
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018 Category: Service
Jack said he was pretty satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

RD
ROBERT D.
Boston, MA
Toyota Celica
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2018
United Auto and Truck Malden - Excellent
Excellent service and honesty always

DZ
Darlene Z.
Everett, MA
Mercury Sable
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
Darlene said the staff was quick and efficient. The employees always do good work for her.
This review was collected via phone interview by Customer Research Inc.

MM
Manojkumar M.
Andover, MA
GMC Forward Control
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018 Category: Service
Manojkumar said he had an inspection and John was very helpful.
This review was collected via phone interview by Customer Research Inc.

TC
Tamy C.
Malden, MA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Tamy said everything was on time as expected.
This review was collected via phone interview by Customer Research Inc.

TG
Tracy G.
Boston, MA
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Tracy said the staff couldn't fix the problem. She appreciates that they took the extra time to see what was wrong. They were very nice.
This review was collected via phone interview by Customer Research Inc.

AG
Alexander G.
Malden, MA
Honda Civic Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018 Category: Service
Alexander said the owner was very accommodating and easy to work with. The service was good overall.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 72 in total