Reviews
KH
Kin H.
Malden, MA
Audi Q5
Verified
Kin said the business provided good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
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William S.
Malden, MA
Ford Super Duty F-350 SRW
Verified
William said this business was excellent. The price was right and they did a great job. He appreciates the hard work.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Wendy R.
Malden, MA
Audi A4
Verified
Wendy said the staff was knowledgeable and answered all of his vehicle service questions. They pay attention to detail and fixed even minor issues they were not told about.
Recommended
This review was collected via phone interview by Customer Research Inc.
JD
Joe D.
Massachusetts
Ram 1500
Verified
Joe said he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
SC
Steven C.
Hudson, NH
Ford Explorer
Verified
Steven said the business always does a little extra, and the staff makes him feel like a person, like his vehicle matters.
Recommended
This review was collected via phone interview by Customer Research Inc.
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FRED R.
Peabody, MA
Ford Taurus
Verified
Great people
I had my wife’s car in for inspection and to replace serpentine belt , turns out it had two belts both were replaced happy to have a place I trust with my car.
Highly recommended to anyone who is fed up with dealerships b.s. 👍
Highly recommended to anyone who is fed up with dealerships b.s. 👍
Recommended
JM
Joshua M.
Allston, MA
Toyota 4Runner
Verified
Joshua said he had no complaints.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Valued Customer
Dallas, TX
Chevrolet
Verified
John A for the WIN!
I've been working with United for several years or more now. I manage a small fleet of trucks around the country and John is one of my favorite people to work with. He makes scheduling, pick-up and drop-off easy for myself and drivers. The techs at United have pulled off some bigger repairs in a timely manner and I couldn't be happier. They truly have made my job easier and kept our drivers happy.
Recommended
BB
Brent B.
Malden, MA
Buick LaCrosse
Verified
Brent said everything was very convenient. He took it in, dropped it off, and picked it up the next day. The service was fast and they didn't make stuff up to try to get more money out of him.
Recommended
This review was collected via phone interview by Customer Research Inc.
JF
J F.
Malden, MA
Inspectional sevice
I am a regular customer and have my trucks serviced and repaired here..I never complain about the costs and just pay the bill.I thought I had a relationship with the brothers but was entirely wrong. I brought in my older dump truck for inspection and was totally floored that they flunked it causing me to take the truck off the road and were familiar with the trucks condition and sell it as is. I guess being a very good customer has no standing with the brothers. If the truck needed major work to pass inspection,they should have given me a heads up.Very poor treatment of a very good customer
KB
Kathleen B.
Malden, MA
Jeep Cherokee
Verified
Kathleen said that the business was really accommodating and really nice.
Recommended
This review was collected via phone interview by Customer Research Inc.
SD
SUSAN D.
Melrose, MA
Buick Encore
Verified
Great Job as Usual!
Competent, timely service with clear record of what was done. John is very businesslike and easy to discuss things with.
Recommended
KB
KAREN B.
Melrose, MA
Lexus ES 300
Verified
Excellent Customer Service
John is the best, every time i have a problem with one of my vehicles its basically i pick up the phone, call him, and its usually same day service. He is pleasant to speak with, friendly, accomodating, and professional, and 90% of the time has the job completed the same day so its like in and out.. Thank you to John and the staff at United Auto from a happy and lifetime customer!
Recommended
JL
Jack L.
Massachusetts
Toyota Sienna
Verified
Jack said he was pretty satisfied with the service.
Recommended
This review was collected via phone interview by Customer Research Inc.
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ROBERT D.
Boston, MA
Toyota Celica
Verified
United Auto and Truck Malden - Excellent
Excellent service and honesty always
Recommended
DZ
Darlene Z.
Everett, MA
Mercury Sable
Verified
Darlene said the staff was quick and efficient. The employees always do good work for her.
Recommended
This review was collected via phone interview by Customer Research Inc.
MM
Manojkumar M.
Andover, MA
GMC Forward Control
Verified
Manojkumar said he had an inspection and John was very helpful.
Recommended
This review was collected via phone interview by Customer Research Inc.
TC
Tamy C.
Malden, MA
Verified
Tamy said everything was on time as expected.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Tracy G.
Boston, MA
Honda CR-V
Verified
Tracy said the staff couldn't fix the problem. She appreciates that they took the extra time to see what was wrong. They were very nice.
Recommended
This review was collected via phone interview by Customer Research Inc.
AG
Alexander G.
Malden, MA
Honda Civic Sdn
Verified
Alexander said the owner was very accommodating and easy to work with. The service was good overall.
Recommended
This review was collected via phone interview by Customer Research Inc.