Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

388 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


MM
Margret M.
Norfolk, VA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018
Great service all the time
We've been bringing all are vehicles to Univ Car Care since you opened and are always pleased with your work and service recommendations.

SB
Shawn B.
Norfolk, VA
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Shawn said the employees took care of his vehicle right away.
This review was collected via phone interview by Customer Research Inc.

FS
Felecia S.
Chesapeake, VA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Great Customer Service! Honest, Professional, and Courteous! Prices are reasonable and compatible to competitors! Service is prompt and thorough!
In the past, I had not done any business with University Car Care Center because some people had given them a bad reputation for not being honest and trustworthy in their business dealings. However, that is not the case with me or the case in my observation of their interaction with their customers. I found Josh and Mike who I dealt with for service on my car to be honest, trustworthy, and extend above average customer service to me and others. They performed a state inspection on my car and passed it according to state inspection guidelines. Did my car need to be serviced or did it have issues of safety in the near future that needed to be addressed after the inspection? Absolutely! Was it issues that I knew about? Absolutely! Did I tell Josh those issues prior to the inspection? Yes, I did! But the issues were not imminent according to state inspection guidelines. The issues were right on the edge of passing the inspection. Josh brought to my attention how state inspection guidelines were followed during my inspection and that is why my car passed. Josh also mentioned what I needed to take care of soonest; and I already knew what needed to be repaired/serviced and after my inspection I had University Car Care Center to service my vehicles for those repairs! And they did not charge me an "arm and a leg." Their prices were very reasonable and their service was very prompt and thorough. A job well done! I highly recommend University Car Care Center!

SB
Shelby B.
Norfolk, VA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Shelby said she was having a bad day and her vehicle broke down. She said when she got to the facility they looked at her vehicle and did a diagnostic with no charge to her, and overall the staff is very helpful. She said the mechanic fixed her tire for her and she was very pleased. She likes how they treat their customers.
This review was collected via phone interview by Customer Research Inc.

KS
Karen S.
Norfolk, VA
Chevrolet Malibu
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2018
Quiet
I had to wait 2 hours for a tire repair. But the tire is fixed, and there was no chaos in the waiting area.

AK
Aaron K.
Norfolk, VA
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Thanks for the work.
Thanks for the work. Well done. Appreciated.

BP
Brent P.
Norfolk, VA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
Brent Priester
I have had the opportunity to have my car serviced there on several occasions. They have always been accurate in diagnosing the problem, and has always provided with me with options to fit my student financial needs. The workers and manager is very friendly and always welcoming. I would recommend this shop to others.

MT
Michael T.
Norfolk, VA
GMC Sonoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018
performance review
Great team of experts. Always let you know what's going on with the repair of your vehicle(s).

CJ
Christine J.
Norfolk, VA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Great service
Great service

SL
Soo L.
Norfolk, VA
Mazda MX-5 Miata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Soo said, she appreciates this business being able to get her right in for service.
This review was collected via phone interview by Customer Research Inc.

TS
Tim S.
Norfolk, VA
Dodge Dart
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Tim said the business provided excellent service.
This review was collected via phone interview by Customer Research Inc.

SJ
Seth J.
Norfolk, VA
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2018 Category: Service
Seth said the business was fair but he feels it could have been better.
This review was collected via phone interview by Customer Research Inc.

CT
Clark T.
Norfolk, VA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Clark said the business is very responsive. They are very fair with good prices.
This review was collected via phone interview by Customer Research Inc.

TM
Tiffany M.
Norfolk, VA
Scion xB
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Tiffany said her vehicle was seen in good time. They work was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Norfolk, VA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018
Great customer service!
Great associates went above and beyond to make sure all my questions were answered and super friendly!

Verified Customer
Norfolk, VA
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018
Mini Cooper Flat Tire
Greeted quickly, taken care of quickly, got the tire back in a snap! Good job!

LB
Laterria B.
Moss Point, MS
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Laterria said she enjoyed it and the staff did their job.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
Norfolk, VA
Porsche Boxster
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Richard said the service was good.
This review was collected via phone interview by Customer Research Inc.

DB
Deborah B.
Noblesville, IN
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Deborah said they were very good in passing on information in regards to the vehicle, and keeping her informed of any maintenance issues.
This review was collected via phone interview by Customer Research Inc.

TW
Terry W.
Norfolk, VA
Ford Fusion
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/11/2018 Category: Service
Spoke with Amy. She said the business always takes a really long time. They do a good job, but they always find a lot of problems.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 388 in total