Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

343 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


DH
Daniel H.
Norfolk, VA
Nissan Pathfinder
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Daniel said that he was very happy with the service he received.
This review was collected via phone interview by Customer Research Inc.

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Austin B.
Norfolk, VA
Chevrolet Chevy Express
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Austin said they are friendly, have good prices and they are the best in his area.
This review was collected via phone interview by Customer Research Inc.

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Daniel S.
Norfolk, VA
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Daniel said the staff did everything that needed to be done.
This review was collected via phone interview by Customer Research Inc.

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Sherry C.
Norfolk, VA
Kia Sedona
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018
Always curteous and always helpful
My car overheated on Sunday, so I had it towed to University Car Care and left it overnight so it could be diagnosed and repaired on Monday. I was called on Monday with different options I could do in the repair of the car. That was very nice being informed of the options. I also needed the State Inspection done. All in all, everything was completed in a timely manner and was delighted that I did not have to go to the service station at the completion of repairs as my auto was driven here to my home for me. Excellent service.

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KM
Ken M.
Norfolk, VA
Toyota Prius
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Ken said the business was good. The staff did what they said and did it when they said they would.
This review was collected via phone interview by Customer Research Inc.

GD
Grant D.
Norfolk, VA
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Grant said the staff gave him quality service.
This review was collected via phone interview by Customer Research Inc.

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Cassidy M.
Ocean View, DE
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Cassidy said she had no problems at the business. They were inexpensive and kept her informed.
This review was collected via phone interview by Customer Research Inc.

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Macarena D.
Norfolk, VA
Chevrolet Cobalt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Macarena said she had no complications with the business.
This review was collected via phone interview by Customer Research Inc.

WG
Walter G.
Norfolk, VA
Acura TL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Walter said the technicians went out of their way to repair his vehicle. He had a diagnostic done and they provided him with a solution that will allow his vehicle to function for a few more days at no cost to him.
This review was collected via phone interview by Customer Research Inc.

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Michael L.
Norfolk, VA
Chrysler Pacifica
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Michael said, this business is comfortable, timely and they have good prices. He will probably return for more work.
This review was collected via phone interview by Customer Research Inc.

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Bobbie F.
Norfolk, VA
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018
taking care of cars - and their owners
I've been taking my cars to University Car Care for many years. From my sad old 22-year old Camry to an even sadder 15-year old Sentra, to a 4-year old Escort to a 2-year old Ion (which I would have driven forever if it hadn't been for a red light runner) to my current 2011 Rav 4, these guys have told me what needed to be fixed, and how long I could safely delay the repairs. When the Escort finally gave up,the ghost, it had more than 220,000 miles on it. I trust the guys at UCC completely, and have every confidence in their work. Also, and equally important I think, Josh and Mike and their colleagues offer exceptional customer service. They are good at explaining car stuff and kind when it's clear that I have no idea what they're talking about. They make sure I understand what I really need to understand. I think the place is terrific. They'll take care of my cars - and me - as long as I'm driving.

SC
Steve C.
Norfolk, VA
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Good place to take a car
It is nice to feel confident that when your car needs servicing that the work is good and the price reasonable. The staff at University Car Care are competent, reliable and friendly.

BF
Bri F.
Norfolk, VA
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Bri said this facility has really good people. They communicate well and she appreciates them helping her out.
This review was collected via phone interview by Customer Research Inc.

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Charlotte M.
Suffolk, VA
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Charlotte said they did a great job.
This review was collected via phone interview by Customer Research Inc.

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Sandra B.
Norfolk, VA
Lexus RX 350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Sandra said it was easy, convenient and there were no issues.
This review was collected via phone interview by Customer Research Inc.

RW
Ron W.
Norfolk, VA
Nissan Xterra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Ron said the staff were fair, he trusts them, and they do good work.
This review was collected via phone interview by Customer Research Inc.

BC
Brian C.
Virginia Beach, VA
Mazda MX-5 Miata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2018
Fast, reliable service
I needed a state inspection at the last minute and they were able to get it done the same day without an appointment.

KM
Kelly M.
Chesapeake, VA
Chevrolet Equinox
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Kelly said she had no problems.
This review was collected via phone interview by Customer Research Inc.

RB
Richard B.
Norfolk, VA
Toyota Corolla
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2018 Category: Service
Richard said it was very good.
This review was collected via phone interview by Customer Research Inc.

AS
Aaron S.
Virginia
GMC Acadia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Aaron said the staff provided great service, was accommodating, and provided service in a timely manner. It applied his military discount, even after bill was printed, and he was pleased about that.
This review was collected via phone interview by Customer Research Inc.

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