Upstate Imports Auto Repair, Syracuse LLC


Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

39 Reviews

ReScore Reviews™ (1)

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Original
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100% Would Recommend
Latest Review 7 days ago
Paul D. on 10/11/2017
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"Extremely Satisfied"
This was my first visit for service on my 35 year old Mercedes since my prior mechanic had retired I was hesitant to bring the car to a corner garage (quality of work) or dealer (cost). Also, the repairs were not straightforward or obvious which required a bit of troubleshooting;. There could have a number of potential causes for the problems which included acceleration issues and a troublesome transmission. After discussing the symptoms with Jeff, he said he'd investigate and get back to me, which he did. The cause for each of the issues was identified and the necessary repairs done - all for what I consider a reasonable cost. The car now is driving better than it has in a while.
Did I mention the first class waiting room?
Vehicle: Mercedes-Benz 380SL
Service Date: 10/05/2017
Review Created: 10/11/2017 05:52 PM
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Jeff Thomas & M. at Upstate Imports Auto Repair, Syracuse LLC responded on 10/16/2017

Paul,

Thank tou for the review, I am glad we were able to work with your car and get it repaired properly.

Jeff

Upstate Imports Auto Repair Syracuse LLC
Shaunna S. on 09/28/2017
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"Amazing "
Very nice , knowledgeable and the price was fair
Vehicle: BMW 3 Series
Service Date: 09/28/2017
Review Created: 09/28/2017 08:27 PM
John L. on 09/20/2017
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"Great customer service"
Easy to deal with and pricing is very fair. Love the new location
Vehicle: Mercedes-Benz GL-Class
Service Date: 09/19/2017
Review Created: 09/20/2017 11:58 AM
Andrew E. on 09/11/2017
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"New client and pleased so far."
Happy to have a clean and professional outfit to bring our Volvo. Friendly staff and quality work thus far. Looking forward to a continued relationship.
Vehicle: Volvo XC90
Service Date: 09/08/2017
Review Created: 09/11/2017 07:12 AM
Russell C. on 09/03/2017
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"clean injectors"
Injector flush fixed hesitations More power better gas milage
Vehicle: BMW 3 Series
Service Date: 09/01/2017
Review Created: 09/03/2017 08:37 AM
Arthur P. on 08/28/2017
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Arthur said he hasn't had any issues with this business. His experience with them has been very good. They were able to get him right in and the work didn't take long.
Vehicle: Saab 9-3
Category: Service
Service Date: 08/23/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
Joe S. on 08/28/2017
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Joe said that whenever he calls this business they take care of him immediately without any problems.
Vehicle: Saab 9-5
Category: Service
Service Date: 07/27/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
Annette L. on 08/24/2017
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"Fast service"
Brought my car in for an emergency repair and they had it done in one business day (most of which was waiting for parts). Super fast and efficient!
Vehicle: MINI Cooper Hardtop
Service Date: 08/23/2017
Review Created: 08/24/2017 12:56 AM
Lorin W. on 08/18/2017
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Spoke with Jill. She said the work was done in a timely manner. There was another repair that was needed and that was taken care of as well.
Vehicle: Saab 9-3
Category: Service
Service Date: 08/10/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Greg L. on 08/17/2017
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Greg said he was happy with the service.
Vehicle: Mercedes-Benz CLK-Class
Category: Service
Service Date: 08/10/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Sarah M. on 08/16/2017
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"Fixed my Car when Midas Had no Answer"
My car is a Saab 92X (it's basically a Subaru) and it started throwing a code for a part for the air idling system. Midas said they couldn't find the part to fix it--my inspection was due at the end of the month so I was panicking. Not only did Upstate Imports fix my car they found a used part for one of the things that needed to be fixed because the new part wasn't in my price range. I would totally recommend them.
Vehicle: Saab 9-2X
Service Date: 08/09/2017
Review Created: 08/16/2017 07:12 AM
Lorenzo B. on 08/04/2017
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"Service/ close to my home"
car was ready when they said it would be
Vehicle: Saab 9-7X
Service Date: 07/25/2017
Review Created: 08/04/2017 08:34 PM
Edward C. on 08/01/2017
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"Friendly knowledgeable staff"
They were very good
Vehicle: Saab 900
Service Date: 07/31/2017
Review Created: 08/01/2017 07:32 PM
Robert S. on 07/30/2017
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Robert said this business was on time, the service was personable and quick. The future price for potential maintenance seemed a bit on the high side so he is cautious about what work he wants to have done.
Vehicle: Saab 9-3
Category: Service
Service Date: 07/13/2017
Review Created: 07/30/2017
This review was collected via phone interview by Customer Research Inc.
Gene K. on 07/29/2017
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"Friendly staff!"
Fast, convenient and very clean waiting area.
Vehicle: Volkswagen Golf R
Service Date: 07/28/2017
Review Created: 07/29/2017 04:47 AM
Sabastian D. on 07/26/2017
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Sebastian said this business was professional. It was great to relax, have water, and coffee. The bathroom was clean.
Vehicle: BMW X3
Category: Service
Service Date: 07/18/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Matt C. on 07/25/2017
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Matt said the service from this business was good. They got him in and out.
Vehicle: Saab 9-3
Category: Service
Service Date: 05/30/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
Jerry T. on 07/25/2017
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Jerry said this business was good to him, they were courteous and they listened to him.
Vehicle: Saab 9-5
Category: Service
Service Date: 07/21/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
Stirro T. on 07/21/2017
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Stirro said this business is reliable and they have reasonable pricing.
Vehicle: BMW 3 Series
Category: Service
Service Date: 07/03/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
Shaleih S. ReScore Review on 08/02/2017
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Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
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"Great "
Great service, great explanation of service and repairs! And even saved me some money !
Vehicle: Jaguar XF
Service Date: 07/17/2017
Review Created: 07/18/2017 05:55 PM

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"Location "
Love the guy who repaired my car (young guy) he was nice , polite and thorough. The other guy that I spoke to prior to visit told me I was getting the whole mirror (frame and all) for my money when I got there it was just the glass nevertheless the young guy made it work. though the mirror does not move like it should in reverse
Vehicle: Jaguar XF
Service Date: 07/17/2017
Review Created: 07/18/2017 05:55 PM
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Jeff Thomas & M. at Upstate Imports Auto Repair, Syracuse LLC responded on 08/02/2017

Shaleih,

sorry for the confusion on the estimate that was given and thank you for the review

We would never give an estimate on a whole mirror assembly (unless it got broken off) when all you need is mirror glass, a whole assembly is over $1000 and does not come with mirror glass. The mirror assembly would then need to be painted.

The Gorilla glue holding the glass on was not affecting the entire assembly.

I hope this explanation helps.

Upstate Imports Auto Repair Syracuse LLC
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