I recently bought a new Jayco travel trailer and when I got it home the hot water tank wasn’t working.
I reached out to the dealership and asked when I could bring it back in, and they said I would have to wait at least a month.
Fast forward a month later, I took it in and it was there for another full month before they fixed it.
Could you imagine buying a brand new car and getting it home and let’s say the heater wasn’t working? So then you call the dealership and they say “oh ya bring it back in a month.” I guarantee that would never happen and they would say bring it back now!
This dealership obviously doesn’t care about their customers once you leave the lot with your trailer.
I definitely wouldn’t recommend buying anything from them after this experience.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer
I reached out to the dealership and asked when I could bring it back in, and they said I would have to wait at least a month.
Fast forward a month later, I took it in and it was there for another full month before they fixed it.
Could you imagine buying a brand new car and getting it home and let’s say the heater wasn’t working? So then you call the dealership and they say “oh ya bring it back in a month.” I guarantee that would never happen and they would say bring it back now!
This dealership obviously doesn’t care about their customers once you leave the lot with your trailer.
I definitely wouldn’t recommend buying anything from them after this experience.