Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

416 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


MV
Margaret V.
Ithaca, NY
Subaru Legacy
Verified Customer
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05/20/2019 Category: Service
Margaret said the staff are exceptional and they treat their customers like family.
This review was collected via phone interview by Customer Research Inc.

JM
Joyce M.
Ithaca, NY
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Joyce said the employees were friendly. She trusted the service Bill provided. He communicated clearly.
This review was collected via phone interview by Customer Research Inc.

CC
Chris C.
Ithaca, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Chris said that the place has quality service.
This review was collected via phone interview by Customer Research Inc.

MN
Marius N.
Ithaca, NY
Nissan Rogue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2019 Category: Service
Maricus said he would recommend the business to others.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Ithaca, NY
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019
Excellent work and customer service, good prices
I have been going to Varna Auto Service for 9 years and I have always been satisfied. They are very efficient, and always try to accommodate customers' needs. The one time I had urgent work to do on my car (something broke the morning I was leaving for a vacation trip), they managed to squeeze me in and fix the car before noon. They never try to add expensive unnecessary repairs and they are overall well priced. I'm extremely satisfied with Varna Auto Service, I trust them, and I would not go anywhere else.

PG
PAM G.
Ithaca, NY
Toyota Matrix
Verified Customer
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04/22/2019
Job well done
I needed to replace my Univeral Joint and didn't want to pay for a brand new drive shaft. William found me a used one that did the trick, and ordered the part. I brought in my car when the part came in, and my car was ready by the afternoon. I am very pleased with the service and the repair.

SC
Simon C.
Ithaca, NY
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Simon said that he has used the place for years and he's never had a problem.
This review was collected via phone interview by Customer Research Inc.

RB
RICH B.
Ithaca, NY
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019
Great service
William runs the best auto service shop in the county. I've been getting all my cars worked on for over 30 years. Always, honest,
prompt, and reliable.

SS
Simon S.
Ithaca, NY
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Simon said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

JP
JENNIFER P.
Ithaca, NY
Nissan Frontier 2WD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019
Quick Turnaround - as always!
When bad car things happen that you aren't expecting, it's always good to have a go to mechanic - Varna Auto is that place. Great work and fast turnaround time! Whaqt more can you ask for.

Verified Customer
Brooktondale, NY
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019
Why would we want to go anywhere but Varna Auto?
My husband and I have been bringing our cars to Varna Auto for 15 years. Always dependable, expert and professional service all the way around! Thank you for keeping our cars running smoothly.

NT
Nick T.
Ithaca, NY
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Nick said that he has a lot of loyalty to the place because they have always treated him fairly.
This review was collected via phone interview by Customer Research Inc.

AZ
Adam Z.
Brooktondale, NY
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Adam said the work was done very quick and it turned out fine.
This review was collected via phone interview by Customer Research Inc.

SA
Scott A.
Etna, NY
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Scott said the service was good. He was able to speak with William. He provided knowledgeable service.
This review was collected via phone interview by Customer Research Inc.

RK
RAY K.
Ithaca, NY
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2019
Trust no one else
For 15 years we have gone to Varna Auto with all our auto needs and have never been disappointed. William and Annie are friendly, welcoming, and truly appreciative of their customers, which sets them apart from the others. William is also the most honest mechanic I have ever met! If the work needs to be done, he'll tell you. If it can wait a while, he'll let you know that, too, and he'll always take the time to explain everything in a way you'll understand. Here's an example of his honesty: I hit a deer at slow speed and the front left bumper pulled away from the front quarter panel but wasn't damaged in any other way. Because the car happened to be new, I called the dealership about it and without even looking at it, they told me over the phone they'd have to order a new bumper and it would take 3-4 weeks and cost $1800 plus labor. I asked William to look at it, and he reattached the bumper in under an hour and charged me $70. Good as new and done the same day. I have sent many people to William over the years and every single person has had a good experience. Varna Auto is truly one of a kind.

WG
WILLIAM G.
Ithaca, NY
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2019
Promt, effiecient, reliable.
Excellent service!

KK
Karl K.
Ithaca, NY
Toyota Prius v
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Karl said that the place is great and they do a great job.
This review was collected via phone interview by Customer Research Inc.

PH
Pete h.
Ithaca, NY
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Pete said he had a good experience and they are good people.
This review was collected via phone interview by Customer Research Inc.

TF
Tiffany F.
Ithaca, NY
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Tiffany said the employees were helpful. They provided quick service.
This review was collected via phone interview by Customer Research Inc.

GD
Glen D.
Ithaca, NY
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Glen said the business does the work right and does not overcharge. They are friendly and easy to deal with. He has recommended them to others many times.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 416 in total