Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

297 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


ZD
Zach D.
Cincinnati, OH
Kia Rio
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2018 Category: Service
Zack said the staff was great. He stated that though it wasn't their fault, the wait was longer because the business had to order a part from a different facility. This took longer than expected.
This review was collected via phone interview by Customer Research Inc.

RC
Russ C.
Cincinnati, OH
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Russ said it was satisfactory service at this business. The vehicle is running well. He likes the people. They are always helpful, courteous and efficient.
This review was collected via phone interview by Customer Research Inc.

AG
Amy G.
Amelia, OH
Saturn LW
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Amy said the service was very good. The work was done quickly.
This review was collected via phone interview by Customer Research Inc.

RN
Rachelle N.
Cincinnati, OH
GMC Yukon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Rachelle said the staff were accommodating, went the extra mile for her, and were super nice.
This review was collected via phone interview by Customer Research Inc.

JH
Joe H.
Cincinnati, OH
Toyota Highlander
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2018 Category: Service
Joe said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

VP
Vinia P.
Cincinnati, OH
Toyota Avalon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Vinia said she was pleased with the service at this business.
This review was collected via phone interview by Customer Research Inc.

DL
David L.
Cincinnati, OH
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
David said they did a great job.
This review was collected via phone interview by Customer Research Inc.

BF
Bruce F.
Bethel, OH
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Bruce said the business has always done an excellent job.
This review was collected via phone interview by Customer Research Inc.

LB
Leah B.
Milford, OH
Subaru Forester
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Leah said she has had no issues with the work the business did on her vehicle.
This review was collected via phone interview by Customer Research Inc.

ML
Mary L.
Cincinnati, OH
Pontiac Vibe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Mary said Steve, the manager did a diagnostic. She said the communication was good and he kept her informed. The problem was found and fixed. The oil was checked and they topped it off at no charge. They allowed her to postpone her payment until she got her check. It was a great price and she feels she struck gold.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Cincinnati, OH
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018
Great group...great service!!
Great place to service vehicle!! Highly recommend!!

TT
Tyler T.
Cincinnati, OH
Volkswagen Rabbit
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Tyler said the service is fantastic and they had his vehicle fixed in just a couple of hours.
This review was collected via phone interview by Customer Research Inc.

CG
Chris G.
Cincinnati, OH
Chevrolet Blazer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2018 Category: Service
Chris said the staff did good quality work, but it took a little longer than anticipated.
This review was collected via phone interview by Customer Research Inc.

BT
Bill T.
Cincinnati, OH
Chevrolet Astro Passenger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Bill said the business is always excellent and he uses them all the time.
This review was collected via phone interview by Customer Research Inc.

JW
John W.
Cincinnati, OH
Kia Sedona
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
John said the business has always provided good service.
This review was collected via phone interview by Customer Research Inc.

SJ
Samantha J.
Batavia, OH
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Samantha said they got her in immediately, she was quoted a price and she was only there for about 45 minutes. They have really good customer service.
This review was collected via phone interview by Customer Research Inc.

CK
Chip K.
Cincinnati, OH
Toyota Sequoia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Chip said that the staff at the facility provided him with good service.
This review was collected via phone interview by Customer Research Inc.

SJ
Samantha J.
Batavia, OH
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04/25/2018
Outstanding Customer Service
I have been putting off getting my car fixed for the past month as I was leery about choosing a mechanic and I am fairly new to the area. I stumbled upon Village Auto and could not be happier! I called and spoke with the owner at 3:45 pm and he was able to get me in the same day at 5 pm. The mechanic looked at my car and diagnosed the issue. They informed me of what was wrong and offered a very reasonable cost to repair it. It was fixed within 45 minutes! The customer service was phenomenal! I will be recommending them to everyone and this will be my go-to shop for any car related issues. Thanks guys!

RV
Ryan V.
Cincinnati, OH
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Ryan said he walked in to the business, and they were happy to get him in.
This review was collected via phone interview by Customer Research Inc.

LS
Lena S.
Cincinnati, OH
Acura MDX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Lena said the employees were willing to help. They were accommodating. They provided excellent service.
This review was collected via phone interview by Customer Research Inc.