I've had my VW worked on 3 times now at this dealership. Unfortunately, it's my only option short of driving 40-50 miles to another VW mechanic. Each time, I've had to return the car the next day after repairs were complete in order to address incomplete repairs or continuing problems. The last time, 3 new problems cropped up that had never been present before a completely separate repair was completed. The dealership's explanation was ludicrous; their solution was thousands in additional repairs. While incompetence is one thing, there's some evidence that problems were actually created in order to necessitate further repairs. Not only will I never go to this dealership again, I'll never buy a VW again. Unfortunate, since I've been driving them since I was 14.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.