Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

769 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 11 days ago

Reviews


RW
Ray W.
Burlington, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Ray said the staff is courteous, friendly and did what he wanted to have done. He stated that Tim is very courteous.
This review was collected via phone interview by Customer Research Inc.

JL
James L.
Bellingham, WA
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
James said the business provided transportation. The customer service and work were good. .
This review was collected via phone interview by Customer Research Inc.

SY
Surah Y.
Sedro Woolley, WA
Mercury Sable
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/10/2018 Category: Service
Spoke with Jacob. He said he bought his vehicle from the business. He was told there was an issue with the water pump. They had his vehicle for 7 days and told them they took care of the issue. As he was driving on the freeway, his vehicle broke down. He took it into another business and they told him his head gasket had blown out and it was leaking coolant out of the tail pipe and radiator. Tim, the management at this business, said there was nothing wrong with the vehicle. When he has tried to reach out to him and leave him a message about the situation, he has not returned any of his calls. He would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Chris V. from Vollans Automotive responded on 11/14/2018

Jacob there seams to be some misunderstanding on the issue with your car .You first brought a car in with some transmission issues and after we spent  45 minutes on your car adding transmision fluid ,clearing codes and not charging anything and advizing you that it would not be a good idea puting any money into. We were honest and up front with you. Then you brought in anouther car that you did not buy from us. I understand you got it donated buy the church and they paid to have your leaking water pump replaced. Your car was inspected for head gaskets before any work was done and passed at that time. Sorry you are having further problems   


KS
Kate S.
Sedro Woolley, WA
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Test Drive for Mystery Noise
I appreciate Chris Vollans test driving my truck with me riding along so he could ask me questions regarding the Mystery Noise & performance of the truck. Next was the inspection by a Shop Technician.
Learning that the muffler was the source of the vibration was a great relief. I will schedule replacement of it & the tail pipe layer in December.

JH
John H.
Sedro Woolley, WA
Hyundai Elantra Touring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2018
friendly great service
they know there stuff

RS
Robert S.
Sedro Woolley, WA
Toyota Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Prompt service, hardly any waiting time.
Vollans provides great customer service: personal, timely, easy-going, and reassuring on your car woes, they really work hard to ensure you will return if ever you have a car problem.

RJ
Rob J.
Stanwood, WA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Honesty
Can always count on them.

SR
Sandy R.
Sedro Woolley, WA
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
Best ever
Best ever!!!!!!

Verified Customer
Sedro Woolley, WA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Honest great service
They always manage to fit me in even when the shop is full.
They tell you what you need before they do the work and keep you informed as project move forward.
Follow up and ownership in work completed is amazing. They honestly warranty their work way beyond normal “auto shops”.

VE
Vert E.
Sedro Woolley, WA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Vert said the business has good service and this is a great place to bring his vehicle and they are great people working there.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Sedro Woolley, WA
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Wonderful Experience!
Everyone at Vollans went above and beyond to help me! They got the part needed for my car ASAP and did whatever they could to fix it in a good timeline at a very good price. I would recommend them to anyone and will definitely utilize them again!

RB
Russ B.
Sedro Woolley, WA
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Russ said they are great people.
This review was collected via phone interview by Customer Research Inc.

DH
David H.
Washington
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
David said the employees got on the job, gave him a price, stuck to it, and ended up doing a good job on the vehicle. He thanks them for doing a good job.
This review was collected via phone interview by Customer Research Inc.

RK
Ron K.
Sedro Woolley, WA
Lexus RX 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018
location and friendly
I was treated very kind, plus got my car back earlier than thought. you were able to get me in very quickly. will be back when needed.

SL
Sophie L.
Sedro Woolley, WA
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2018 Category: Service
Sophie said she received good service and the employees were very nice. It was pricier than she expected.
This review was collected via phone interview by Customer Research Inc.

SO
Steven O.
Mount Vernon, WA
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Steven said the staff do a good job for a fair price. He states this is the best automotive facility around.
This review was collected via phone interview by Customer Research Inc.

RS
Rachel S.
Washington
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Rachel said the business was great. They were quick to get her in and service her vehicle, they were fast and efficient and very friendly. She didn't have to wait very much and she has no complaints.
This review was collected via phone interview by Customer Research Inc.

DB
Deb B.
Sedro Woolley, WA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Spoke with Deb's husband. He said he received good customer service, a quick turn around time, and the price was less than estimated.
This review was collected via phone interview by Customer Research Inc.

AW
Alexandra W.
Seattle, WA
Mercedes-Benz 300SD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Alexandra said she likes the way she is treated by this facility.
This review was collected via phone interview by Customer Research Inc.

BW
Ben W.
Sedro Woolley, WA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2018 Category: Service
Ben said the employees did phenomenally well.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 769 in total