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Wallace Collision Center

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(27 Reviews)
37
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Score Details

5 stars
61%
4 stars
19%
3 stars
9%
2 stars
4%
1 star
4%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
37
Net Promoter Score ®

Business Details

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Contact
(423) 764-1145
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No Business Hours Provided

Business Hours

* Eastern Time (US & Canada)
1625 Bluff City Hwy Bristol, TN 37620-6055
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Wallace Collision Center's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(27 Reviews)
Write a Review
Recent Reviews
KB
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Keera B.
SUBA CROSSTREK
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/15/2024
verified customerVerified Customer
2
Have them order parts before dropping off car
It took 2 month for completion. I wish they would have ordered parts while I wait a previous 2 month to drop of car.
John Russell B. from Wallace Collision Center responded on 02/16/2024 01:50 PM

Thank you for sharing your feedback. We apologize for the delay in completing your vehicle repair. We understand your frustration regarding the parts for your vehicle's repair. We do try to order as many of the parts that we know need to be replaced on the front end of the repair, yet in most cases we find additional parts that need to be replaced once the vehicle has been completely disassembled as there are often additional damaged parts that we are unable to identify until all of the damaged areas are disassembled and evaluated. In your vehicle's repair there were a few backordered parts and we did our best to locate them at other dealers, but were unable to do so.

We value your feedback and will work towards improving our processes to ensure a smoother experience in the future. If there's anything more we can do for you, please don't hesitate to reach out.

Offers and Posts
Subaru Collision Center repairs help to protect your existing warranty, giving you peace of mind, and preserving the long-term value of your vehicle.
Subaru Collision Center repairs help to protect your existing warranty, giving you peace of mind, and preserving the long-term value of your vehicle.
Don't let dings and scratches ruin your road trip memories. Our Subaru Certified Collision Center is here to help. Schedule a complimentary evaluation today and say goodbye to unwanted souvenirs.
Your Subaru was designed to safeguard you in the unlikely event of an accident. The skilled professionals at our Subaru Certified Collision Centers can restore your vehicle to its original state, ensuring you are safe and prepared for your next adventure.
Trust Subaru Certified Collision Centers for expert collision repairs. With skilled technicians and genuine parts, we ensure safety and quality for your Subaru.
Prevent dings and scratches from tainting your road trip memories. Rely on our Subaru Certified Collision Center for assistance. Arrange a complimentary evaluation today and bid farewell to unwelcome souvenirs.
Thank you for your excellent review! We're thrilled to hear that our team provided you with exceptional service throughout the process. We appreciate your support!
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Your Subaru was designed to safeguard you in the unlikely event of an accident. The skilled professionals at our Subaru Certified Collision Centers can restore your vehicle to its original state, ensuring you are safe and prepared for your next adventure.
Subaru Collision Center repairs help to protect your existing warranty, giving you peace of mind, and preserving the long-term value of your vehicle.
Thanks for the great review, Wallace! We're glad you felt safe and taken care of at Wallace Collision Center!
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Thanks for the great review, Howard! We're glad you're happy with the repair and that we delivered on time.
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Thanks for the great review, Alan! We're glad we could help you with the extra damage and make sure everything was taken care of.
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Don't let dings and scratches ruin your road trip memories. Our Subaru Certified Collision Center is here to help. Schedule a complimentary evaluation today and say goodbye to unwanted souvenirs.
Thanks for the great review, J.C.! We're so glad your vehicle looked beautiful when it was returned.
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Subaru Collision Center repairs help to protect your existing warranty, giving you peace of mind, and preserving the long-term value of your vehicle.
Thanks for the great review, Debbie! We're glad you've been pleased with our work and customer service.
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Don't let dings and scratches ruin your road trip memories. Our Subaru Certified Collision Center is here to help. Schedule a complimentary evaluation today and say goodbye to unwanted souvenirs.
Thanks for the great review, Calvin! We're so glad you had a great experience with us. We take pride in providing quality service and genuine Subaru parts.
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Your Subaru was designed to safeguard you in the unlikely event of an accident. The skilled professionals at our Subaru Certified Collision Centers can restore your vehicle to its original state, ensuring you are safe and prepared for your next adventure.
Thanks for the kind words, Shelly! We're so glad you had a great experience with Amber, Braden, and the rest of our staff. We always strive to put our clients first and make sure their vehicles are taken care of.
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Thanks for the great review, Connie! We're so glad to hear that your car was taken care of quickly and that our staff provided excellent communication.
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Thanks for the great review, Debbie! 🤩 We're glad you've been pleased with our work and customer service. #WallaceCollisionCenter #Bristol
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