Crash Champions of Shawnee should never be used for vehicles that require anything needing mechanical work included in your repair. Crash Champions has sent my vehicle to Christian Brothers for actual mechanical repairs and I am experiencing multiple delays and mis-information being provided to me on my repair timeline. My vehicle was dropped of at Crash Champions on 2/8, estimate provided on 2/11 due to the weekend. First estimated completion date was 2/21. On 2/14 "vehicle is underway" . Updated completion adjusted to 2/26. On 2/19 "half way mark" was status. On 2/20 "on track for 2/26 completion". On 2/25 up dated completion to 3/6. On 3/4 all parts have been received, WONDER HOW THEY WERE HALF WAY DONE AND DINDT EVEN HAVE PARTS. On 3/6 updated to 3/13 completion. On 3/12 my vehicle had not even been looked at by the sub-contractor Christian Brothers. On 3/12 updated to 3/17 no later than completion. My vehicle was finally looked at on 3/18, and needed additional parts. The part was ordered and the wrong part was received. 3/19 new part ordered, with 2-3 day delivery, update to 3/24 expected completion. On 3/24 promised by end of day, not delivered. On 3/25 still not delivered and on test drive it was determined new bearings are needed. Christian Brothers cannot guaranty when the vehicle will be put back in a bay to be fixed. Crash Champions has now updated the delivery to 3/27. Vehicle still not finished. The advisor at Crash Champions has been very polite, but cannot get the sub-contractor to complete work. The repairs have been paid by the insurance company, minus my deductible on pick-up. I would say I will never go back to Crash Champions but, I believe I will be back there for poor repairs by sub-contractor. Time will tell.
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