business image

West Broad Collision Center

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(6 Reviews)
83

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
83
Net Promoter Score ®

Business Details

About

We work with all insurance companies, and we work on most makes and models! We take great pride in repairing your vehicle just like you are family. We work with all insurance companies, and we work on most makes and models! We take great pride in repairing your vehicle just like you are family.

Categories
Body Shop, Collision Repair, Auto Repair
Contact
(804) 217-6354

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
9:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
9001 W Broad St Richmond, VA 23294
West Broad Collision Center's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(6 Reviews)

DW
gravatar
DAVID W.
Sandy Hook, VA
Toyota
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2026
verified customerVerified Customer
9
Outstanding Experience
Outstanding customer service, quality work product, consistent and substantive communications throughout the entire process. Wonderful experience.
Michael E. from West Broad Collision Center responded on 06/18/2026 06:06 AM

We appreciate you taking the time to share your experience! It sounds like our team hit the nail on the head with both service and communication—just another day at the office, right? We're glad to know you had a wonderful experience and that our quality work met your expectations. If you have any future needs, you know where to find us!

Michael E. from West Broad Collision Center responded on 06/18/2026 06:08 AM

Hi David,

Thank you for the wonderful review! We greatly appreciate your feedback and are thrilled to hear that you had such a positive experience with our team. Providing exceptional customer service, quality repairs, and clear communication throughout the repair process is always our goal.

Thank you for trusting us with your vehicle. We appreciate your business and look forward to assisting you again should you ever need us in the future.

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