ReScore Reviews™ (41)

ReScore
Overall Rating 3.5609737/5Overall Rating 3.5609737/5Overall Rating 3.5609737/5rating 3.5609737rating 3.5609737
Original
Overall Rating 2.14634/5Overall Rating 2.14634/5rating 2.14634rating 2.14634rating 2.14634
92% Would Recommend
100% Business Response
Latest Review about 7 hours ago
Verified Customer on 11/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Recall work"
Work was done to my satisfaction in a timely manner
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/16/2017
Service Type: Repair
Review Created: 11/20/2017 11:24 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 11/20/2017

Thank you

Lynn W. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Have Always Done Me Right"
Have been using your service since I bought the car. Love the service guys. They are all great to work with. Always been able to get in in a reasonable time. I have trouble getting away from work to do my service, so I bring my computer and work in the spacious lobby undeterred. Can't think of anything but praise for you service.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/16/2017
Service Type: Repair
Review Created: 11/20/2017 11:22 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 11/20/2017

Thank you for taking the time to review us.

Ava S. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great servicr"
Have been going for 4 years. Consistent quality.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/20/2017 11:18 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 11/20/2017

Thank you for taking the time to review us.

Richard T. on 11/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Quick and no hassle"
People are super!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/18/2017 07:05 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 11/19/2017

Thank you for reviewing us.

Verified Customer on 11/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"15k check up"
I’m never displeased with the service I receive from Hyundai.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/17/2017 06:36 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 11/19/2017

Thank you for the review.

Alvin R. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Exceptional service"
They never fail to exceed my expectations for quality service
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/17/2017 12:53 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 11/19/2017

Thank you for the review.

Jane A. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Comfortable waiting area. . . . good explanation by Chester of work/service performed. . . . current sticker reminder on windshield of next service/oil change due"
I APPRECIATE the free car wash. . . .wish the interior could also be vacuumed. . . . my former car, Toyota, always included interior vacuuming with free car wash
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/17/2017 11:00 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 11/19/2017

Thank you for taking the time to review our service dept.

Verified Customer on 11/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service rating "
Great service and consistent follow up and communication
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/17/2017 06:36 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 11/19/2017

Thank you for the review

Donnie D. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car inspection"
Car was inspected and courtesy wash in 30 minutes
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/17/2017 03:20 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 11/19/2017

Thank you for the review.

LINDA J. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean friendly atmosphere"
Nice Place, great customer service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/16/2017 03:18 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 11/19/2017

Thank you for the review.

Edward S. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service was done right on time !!!!!"
7500 mile service. 1 hour and 9 minutes!!!!! Excellent New coffee machine, good. Did miss out on my cookie????
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/16/2017 02:31 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 11/16/2017

Thank you for your review. Come by here and we have a treat for you. -Tim

Verified Customer on 11/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"So far ... so god"
Timely, and professional
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/16/2017 09:01 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 11/16/2017

Thank you

Allan J. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"instant work starts, and crews are on the job. I have never had a problem on any service. Thanks for making me feel confident on all staff ."
Keep it up !!!!!
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/16/2017 04:45 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 11/16/2017

Thank you for the review.

Verified Customer on 11/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Staff was expedient, professional.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/15/2017 07:00 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 11/16/2017

Thank you

Roger F. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job"
Service writer Chester was great
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/15/2017 10:54 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 11/15/2017

Thank you for the review.

Verified Customer on 11/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"recall work completed"
work was done, but i have no idea what they did. technical terms were on the report i received when i picked up the car, but i had no idea what they meant. when i asked for an explanation of what was corrected on my car, the service person was not helpful at all. i left without understanding what work they did. communication was unacceptable.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 01:50 PM
Rui P. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good"
good
Vehicle: 2008 Hyundai Accent
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/14/2017 12:53 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 11/14/2017

Thank you for the review.

Mary W. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Staff"
I always enjoy interacting with the staff at West Broad Hyundai!
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/13/2017 10:40 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 11/14/2017

Thank you for the great review.

Verified Customer on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
I took my car in for a minor recall. In spite of my neglecting the recall issue, West Broad reminded me to bring the car in. The service department was efficient and quick - got me in & out in time for me to get to work on time!
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 11/07/2017
Service Type: Repair
Review Created: 11/13/2017 06:40 AM
Morales T. on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Cost "
Cost
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/12/2017 04:39 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 11/12/2017

Thank you for taking the time to review us.

Displaying Review 1 - 20 of 1593 in total