ReScore Reviews™ (40)

ReScore
Overall Rating 3.575/5Overall Rating 3.575/5Overall Rating 3.575/5rating 3.575rating 3.575
Original
Overall Rating 2.15/5Overall Rating 2.15/5rating 2.15rating 2.15rating 2.15
92% Would Recommend
100% Business Response
Latest Review about 12 hours ago
JANET M. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality service "
I always get quality service in a professional, friendly environment
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 08:01 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 10/18/2017

Thank you for taking the time to review us.

GUY M. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Dept"
We are very pleased with the great service
and friendliness !😀👍🏽
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 02:36 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 10/17/2017

Thank you for taking the time to review our service dept. 

Allied S. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Great Service
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 01:41 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 10/17/2017

Thank you for taking the time to review our service dept.

Elizabeth H. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"on time every time"
n/a
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 12:58 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 10/17/2017

Thank you for your review.

Fay S. on 10/16/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always great service"
Ditto
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 03:34 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 10/17/2017

Thank you for the review.

Mark D. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and people"
Always do a great job
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 02:05 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 10/17/2017

Thank you for the review.

Verified Customer on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Another good day"
From my experiences, West Broad Hyundai Service Managers and technicians are outstanding. I have had no problems scheduling service, the waiting area is clean and comfortable, and --so far-- there's not been a long wait for service to be completed. If it's going to take longer than anticipated, the Service Manager comes to confer with the customer. This is just good business practice and W B Hyundai is a good business.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/15/2017 05:57 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 10/16/2017

Thank you for the review and feedback. Much appreciated.

Delmar S. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"everybody is very friendly and efficient."
Excellent
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/15/2017 05:11 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 10/16/2017

Thank you for the review.

Katherine H. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
Very professional, friendly staff. Service was performed quickly. Would highly recommend!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/07/2017
Service Type: Repair
Review Created: 10/14/2017 06:49 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 10/14/2017

Thank you for taking the time to review our service dept.

Elaine R. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Wonderful service all around!
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/13/2017 10:22 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 10/13/2017

Thank you for the wonderful review. 

Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality service "
They always do a great job
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/13/2017 07:25 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 10/13/2017

Thank you for your feedback and review.

Roberta D. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Faithful customer service"
it's such a great pleasure to have a car agency who still cares even after the sale is made!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 10/12/2017 09:17 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 10/13/2017

Thank you for the wonderful review.

Linda W. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Inspection "
Very happy with the services.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/12/2017 06:13 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 10/13/2017

Thank you for the review.

ROBERT W. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"West Broad Hyundai"
Great staff. Easy to make service appointments. Nice waiting area.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/12/2017 04:52 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 10/13/2017

Thank you for the review.

Verified Customer on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleasant"
Was having my leased car serviced and wondered over to the show room and ended up turning my lease in early for a newer car. Everyone was so nice and enjoyed the experience. This is the 5th Hyundai that I have owned/leased.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/12/2017 02:10 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 10/12/2017

Thank you for the review and feedback.

Roger F. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Marvelous "
You did such a good job we came back the same evening and bought a 2018 Sonata
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/12/2017 01:46 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 10/12/2017

Thank you for the review.

Verified Customer on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely service that was above and beyond."
For a major, 60,000 service, I was expecting that they would have it all day. They were actually done in about 4 hours, far quicker than I expected. The bonus, frosting-on-the-cake touch was that when they washed the car, someone noticed that one of my brewery stickers was coming off - so they added more stickum and reattached the sticker firmly. Thanks, car-washer!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/12/2017 01:15 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 10/12/2017

Thank you for the review.

Christina G. on 10/12/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"This service was finally great, but the other ones have been absolutely horrible. "
This dealership is not the same as it used to be. I brought my car in the summer for an oil change. They told me that I had a recall in my car, but that they didn't have the part. They said they would call me when the part came in. They never called. So, I made ANOTHER appointment to take my car in, and they had it all day and by 3pm, they had not started on it. I had to take it back because I had to pick up my kids. So, TWO TIMES they did not fix the recall. If I deal with one person (Jason), my experience is wonderful. He is funny and thoughtful. If I deal with anyone else, my experience is a disaster. I'm not sure why I bought another car there. Oh and by the way, when I bought the car, the salesperson told me how to answer each question on the survey I would receive about my experience. He told me say I had been persuaded in any way to answer the questions. It felt really dirty.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/12/2017 04:45 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 10/12/2017

Thank you for your feedback and I;m glad this experience for you was wonderful.

Paul G. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Could have some FREE cokes and crackers while waiting for the service."
You should ROTATE the tires with each oil change like Merchants Tire (FREE, without charge)
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/11/2017 05:41 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 10/12/2017

Thank you for your feedback

Deborah P. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly competent efficient staff"
Well organized and efficient scheduling and service
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/11/2017 04:22 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 10/12/2017

Thank you for your comments.

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