My transmission died in the middle of the road while my wife was driving my children and they narrowly avoided an accident. My car was towed to Hyundai on a Saturday and by Tuesday afternoon, I had not heard from anyone. When I called they acknowledged that they saw my car and they would reach out soon. That Friday, I received a VM that they were still looking at it, but they thought it was the transmission and needed to review my warranty to see if I was covered. That Wednesday, I called again to get an update and they said that a transmission had been ordered. On Tuesday of the next week, I called back for another update and they said they just received the transmission and it would be ready soon. I said at that point that I needed a rental car. I had been without a vehicle for almost 3 weeks. I was told that they would get approval for a rental and he’d call me back. I called that Friday to see if the rental car was ready and they explained that my car was ready now for pickup. When I went to get my car, my assigned associate didn’t assist me, which I felt was further acknowledgment of the poor service and didn’t want to discuss anything face to face. This is the first review that I’ve given a company about any matter. Communication is key and our vehicles are important to us. Better communication could have completely changed the total experience.