Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

2067 Reviews

ReScore Reviews™ (52)

ReScore
Overall Rating 3.7500029/5Overall Rating 3.7500029/5Overall Rating 3.7500029/5rating 3.7500029rating 3.7500029
Original
Overall Rating 2.09804/5Overall Rating 2.09804/5rating 2.09804rating 2.09804rating 2.09804
92% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


JC
Jay C.
Glen Allen, VA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
All
perfect !
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CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 06/21/2018

Thank you  very much for your perfect survey


BD
Bobbie D.
Midlothian, VA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Very nice and helpful.
Very good.
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CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 06/21/2018

Thank you for your survey response


MG
Michael G.
Midlothian, VA
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Everyone friendly........
Service Department very prompt when you pull in.
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CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 06/21/2018

Thank you for your kind survey response


AB
Afrodisia B.
Richmond, VA
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Customer Experience
The staff is very friendly and knowledgeable about the services I needed. Great communication when something unexpected arises. Keep up the good work!
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CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 06/20/2018

Thank you for your kind words and your survey response


Anonymous avatar
Verified Customer
Richmond, VA
2012 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Happy Customer
I would like to say Thank you to Chris the service manager. Not only did he resolve my issue he was very empathetic. Thank you again Chris for understanding and resolving my issue

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/19/2018 Category: Service
Sucks
No communication with customer as to where they are with your vehicle
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CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 06/20/2018

I do so apologize for your last service visit i have left a message for you please call me back so we can discuss this issue


RS
Rhonda S.
Dunnsville, VA
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Great Service, friendly people.
Excellent
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CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 06/18/2018

Thank you for your excellent review


JV
James V.
Kents Store, VA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
7500 mile service
7500 mile service in and out in an hour. I can't change my own oil in that time. Let the pro's do it!
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CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 06/16/2018

Thank you very much for your kind words


PD
Peter D.
Mechanicsville, VA
2010 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Great service
My recall and warranty work was completed correctly and the shuttle service to work was great! Very convenient!
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CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 06/15/2018

Thank your for your time on your response to the survey


Anonymous avatar
Verified Customer
Glen Allen, VA
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Oil change
Xx
7f0b8ffd4994ca2a22775177d4c34210?s=28
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 06/15/2018

Thank you for your response to the survey


Anonymous avatar
Verified Customer
Richmond, VA
2012 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2018 Category: Service
it's not great for service charges
I like taking it to dealership for services or maintenance requirement but too over price. Might think it twice before taking it there.
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CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 06/15/2018

Thank you for your survey


RD
Roberta D.
Ashland, VA
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Always accomodating!
I tried to schedule my state inspection on line and noticed there were no openings until mid July (my inspection expired at the end of June). I called the service area to check and see if there were any openings and not only did they work me in, they also took the time to do my 45,000 mile check up. I thought it would bee to much to ask for, but was assured it wouldn't be a problem. I love west broad Hyundai!!!
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CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 06/15/2018

Thank you for your time on filling out survey


NT
Natashatamirra Tamirra T.
Richmond, VA
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Superb Customer Service
I took my car in to have an oil change. The workers were very friendly and displayed professionalism the entire time. They also informed me of future services that my car will need soon. My overall experience was pleasant and I would recommend everyone to West Broad Hyundai for quality service.
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CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 06/15/2018

Thank you for your kinds words really do appreciate it!


Anonymous avatar
Verified Customer
Richmond, VA
2018 Hyundai Santa Fe S
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/14/2018 Category: Service
Love the vehicle but service needs improvement
Would absolutely recommend the car which is Santa Fe Sport Ultimate but go elsewhere for service.
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CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 06/14/2018

apologize for the way you were treated on the last visit  
if there is anything i can do please don't hesitate to call me


GS
George S.
Richmond, VA
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Friendly
As usual, Paul LaFoon gets it done!
Thanks Paul,

George Simons
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CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 06/14/2018

Thank you for your survey response


WB
Willie B.
Richmond, VA
2008 Hyundai Azera
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Willie
none
7f0b8ffd4994ca2a22775177d4c34210?s=28
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 06/12/2018

Thank you for your survey response


Anonymous avatar
Verified Customer
Richmond, VA
2017 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
Customer Service a Plus
Thank you for responding to my review. I did not expect to receive a response, let alone an offer to correct on my next visit. I appreciate the effort at customer service...a definite plus in my book!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/11/2018 Category: Service
Oil Change
Friendly, fast and a surprise car wash. Jus wished they vacuumed the interior. Nevertheless, will be back.
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CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 06/11/2018

im glad your visit was to your liking
sorry for the not offering to vaccum your floor mats, please on your next visit ask to have them vaccumed and use may name Chris to let them know its ok 


GH
Guenther H.
Henrico, VA
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
Great seevice
Good as always at West Briad Hyundai
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CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 06/11/2018

Thank you for your kind words and your response


BB
Belinda B.
Richmond, VA
2016 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Oil change
I always wait for my oil changes as always the service was done thoroughly and in a short time frame!
All the service team at the dealership are always courteous and helpful!
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CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 06/09/2018

Thank you for your response


VW
Vernon W.
Glen Allen, VA
2010 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Quality Service
The Service team are extremely friendly and they have extensive knowledge of my car's history. The service was timely and accurate.
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CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 06/09/2018

Thank you for your survey and your kind words


GC
Grazyna C.
Henrico, VA
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Oil Change
This was my first oil change with the new car. It took more than an hour but the car came out washed which was a very nice surprise. So thank you Hyundai.
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CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 06/09/2018

Thank you very much for the survey we try to get an oil change in and out less than a hour we so apologize