Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(3,181 Reviews)

ReScore Reviews™ (124)

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


DB
Debra B.
Richmond, VA
2019 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2020 Category: Service
very good service
I went for 15,000 mile service. It seemed a little expensive but everything was done well.
CH
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 06/02/2020

THANK YOU


HC
Howard C.
Rockville, VA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2020 Category: Service
Friendly and Efficient
Great confidence in the service department.
CH
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 06/01/2020

thank you


MD
Mark D.
Glen Allen, VA
2006 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020 Category: Service
Mark Davy
Always lookout for me and work with my busy schedule. Could not be a nicer or more competent staff. I just miss the coffee!!
CH
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/28/2020

thank you


RC
Ronald C.
Louisa, VA
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020 Category: Service
Personnel
Service was fast and personable.
CH
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/28/2020

THANK YOU


Verified Customer
Moseley, VA
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020 Category: Service
They go above and beyond to help the customer.
They go above and beyond to help the customer.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/28/2020

THANK YOU


Verified Customer
Glen Allen, VA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2020 Category: Service
Yes it can
I hate writing reviews, where do you get off giving me homework?
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/26/2020

thank you?


BD
Betty D.
Richmond, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/22/2020 Category: Service
Professional
N/A
CH
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/26/2020

thank  you


Verified Customer
Richmond, VA
2019 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/19/2020 Category: Service
Cleaning service
Looking for cleaning service during services
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/19/2020

THANK YOU


LH
Linda H.
Richmond, VA
2010 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020 Category: Service
Hyundai Service
Prompt with the appointment time. Service department was friendly and helpful.
CH
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/15/2020

thank you


RA
Richard A.
Midlothian, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2020 Category: Service
Great
Fast service and trustworthy
CH
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/14/2020

thank you


Verified Customer
Glen Allen, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/11/2020 Category: Service
Good service during the 2020 coronavirus
It was evident that the service department had made adjustments to meet the new guidelines due to the coronavirus. I was pleased with my car's inspection.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/11/2020

thank you


BT
Bonnie T.
Midlothian, VA
2015 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/11/2020 Category: Service
Flat tire
Had an emergency situation. Tire going flat. Took my car in knowing they would get to it when they could. Was able to repair the tire and had it ready the next day. Have always had good service at this dealership. Courteous, friendly people there. Only thing that surprised me is that with all that is going on with this virus, not one single sales rep or worker that came into the garage was wearing a mask. If they are going to be open, need to show concern for their customer's safety.
CH
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/11/2020

thank you for the feedback


JS
Janice S.
Richmond, VA
2017 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2020 Category: Service
Fast and social distancing space
Was cautious of going to dealership during the current pandemic. Service was fast, had plenty of social distancing space and i could see the service technician had wiped off inside of the car with disinfectant before i got back in the vehicle. Good job!!
CH
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/11/2020

thank you


Verified Customer
Mechanicsville, VA
2012 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2020 Category: Service
Starter replacement
in all it was a good experience. I did think 765.00 was a little steep to replace a starter though.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/08/2020

thank you


VB
Veronica B.
Glen Allen, VA
2020 Hyundai Palisade
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/05/2020 Category: Service
Recent purchase 2020 Palisade
N/A
CH
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/05/2020

thank you