Overview

Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

2690 Reviews

ReScore Reviews™ (81)

ReScore
Overall Rating 4.0617319/5Overall Rating 4.0617319/5Overall Rating 4.0617319/5Overall Rating 4.0617319/5rating 4.0617319
Original
Overall Rating 2.1851878/5Overall Rating 2.1851878/5rating 2.1851878rating 2.1851878rating 2.1851878
92% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Midlothian, VA
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
THANKS FOR THE SERVICE!!!
THANKS FOR THE SERVICE

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/21/2019 Category: Service
THANKS!!
THANKS
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/21/2019

thank you for your feedback


Verified Customer
Richmond, VA
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Thank you
Thank you

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/21/2019 Category: Service
Ok
No car wash
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/21/2019

thank you for your survey


CP
Charles P.
Mechanicsville, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
ECU software update
In and out in a reasonable amount of time. They also ran my car through the car wash, which was not expected, and this was a nice surprise.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/21/2019

thank you and your welcome


RW
Rosalind W.
Powhatan, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
They work hard at getting you in and out in a reasonable amount of time
Service was great
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/21/2019

thank you


SG
Sam G.
Richmond, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Employees
Great place to do business
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/20/2019

thank you


RB
Ron B.
Glen Allen, VA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Great Service Department
As always these technicians are the best!

Verified Customer
Midlothian, VA
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/19/2019 Category: Service
Little communication
My transmission died in the middle of the road while my wife was driving my children and they narrowly avoided an accident. My car was towed to Hyundai on a Saturday and by Tuesday afternoon, I had not heard from anyone. When I called they acknowledged that they saw my car and they would reach out soon. That Friday, I received a VM that they were still looking at it, but they thought it was the transmission and needed to review my warranty to see if I was covered. That Wednesday, I called again to get an update and they said that a transmission had been ordered. On Tuesday of the next week, I called back for another update and they said they just received the transmission and it would be ready soon. I said at that point that I needed a rental car. I had been without a vehicle for almost 3 weeks. I was told that they would get approval for a rental and he’d call me back. I called that Friday to see if the rental car was ready and they explained that my car was ready now for pickup. When I went to get my car, my assigned associate didn’t assist me, which I felt was further acknowledgment of the poor service and didn’t want to discuss anything face to face. This is the first review that I’ve given a company about any matter. Communication is key and our vehicles are important to us. Better communication could have completely changed the total experience.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/21/2019

thank you for your feedback..


RB
Rick B.
Manakin Sabot, VA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019 Category: Service
Friendly and prompt service
Everyone I dealt with from the gentleman that scheduled my appointment to the service manager who followed up on the progress of my service were all wonderful.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/18/2019

thank you for your response to our survey


Verified Customer
Ashland, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/17/2019 Category: Service
Honest or not??
I don't know if they are honest or if I trust what they say.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/18/2019

thank you?


CH
Carl H.
Mechanicsville, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Great job and quick service!
Great job and quick service, as always!
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/17/2019

thank you


Verified Customer
Louisa, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Thank you for the the correction
Thank you

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/17/2019 Category: Service
Better
Better than others
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/17/2019

thank you for your feedback


MD
Mark D.
Rockville, VA
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Close attention to detail!
Paul always “spot on” - he really looks out for you. Someone you can always trust!
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/17/2019

thank you


Verified Customer
Richmond, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Excellent Service
Employees were courteous and professional. Waiting area was clean and neat. Appointment time was met.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/17/2019

thank you


Verified Customer
Glen Allen, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2019 Category: Service
oil change
i liked the new lounge set up.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/17/2019

thank you


Verified Customer
Richmond, VA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
The staff is very professional; willing to answer questions.
Very satisfied.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/16/2019

thank you


RA
Robert A.
Richmond, VA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Excellent Service
Wow, the service was really quick: Inspection. 7500 mile service and I was out of there in barely an hour!
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/16/2019

thank you


KE
Karen E.
Sandston, VA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Customer service
Paul is very helpful and makes the service visit easy.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/16/2019

thank you 


KM
Kimberley M.
King William, VA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Customer Service
Great Team
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/15/2019

thank you


DM
David M.
Richmond, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Great experience
The service department at West Broad Hyundai is excellent. The service agent Jason is the best.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/15/2019

thank you 


AG
Andrew G.
Richmond, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
In and out for maintenance in 30 minutes
Drove into bay at 230pm scheduled appointment time, maybe a few minutes earlier. Oil change/tire rotation fuel injector treatment, walk around point inspection 258pm car pulled in ready to go. Fuck jiffy lube.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/15/2019

thank you