Verified CustomerThanks for your business Kate. Enjoy your awesome New Palisade.
Hi Kate, I am very sorry about the delivery process. Had i known about it i would have corrected that immediately. Ryan has always been very thourough and i dont believe he has ever had a survey score below a 5. I will definitely have a conversation with Ryan as we always want the customer to have a awesome experience. I understand Ryan's Sales Manager offered a full detail, gas and a loaner car during the Auto Armor application, probably a little too late after all the things that you personally had to do yourself. To try and correct your experience a little i would like to refund the amount that you paid for the auto armor application in hopes that you would rescore Ryan to a 5. Ryan is very good at what he does and i am sorry he let you down, but i will find out what happened. With the crazy inventory issues these sales guys and girls cant afford a failing survey it takes them a long time to recover and is very costly to them. I will send you a rescore request. I also looked at your deal and since it is financed the refund of 930.00 will go to the lienholder to reduce the payoff amount. I will confirm with you once the finance office has sent your refund to Hyundai Motor Finance. Enjoy your New Palisade and Happy Holidays. Thanks Danny
Thanks Kate for your resore and understanding. I will have finance get the refund process started first thing in the morning. Enjoy your New ride.
