Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

2384 Reviews

ReScore Reviews™ (61)

ReScore
Overall Rating 3.8852439/5Overall Rating 3.8852439/5Overall Rating 3.8852439/5rating 3.8852439rating 3.8852439
Original
Overall Rating 2.16393/5Overall Rating 2.16393/5rating 2.16393rating 2.16393rating 2.16393
92% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Verified Customer
Richmond, VA
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2018 Category: Service
My car
Every thing was great
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/09/2018

Thank you for your survey response 


Verified Customer
Richmond, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
More expensive than independent repair shops.
I was there for a recall only. I get my Hyundai serviced elsewhere. Everyone was very polite .
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/07/2018

thank you


Verified Customer
Richmond, VA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Service department
Provide great service on my time within time stated.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/07/2018

thank you


Verified Customer
Hartfield, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
West Broad Hyundai
Fast and efficient! The service advisors are top notch here at West Broad Hyundai.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/07/2018

thank you so much for your kind words


Verified Customer
Richmond, VA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
quick service
nice dealership, friendly staff
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/07/2018

thank you


Verified Customer
Mechanicsville, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Great Service
They apparently had the replacement part on hand when my defective side view mirror had to be replaced. I enjoyed a fine cup of hot chocolate & the newspaper while waiting for my car to be serviced. It was just under the projected wait until my car was ready to go & I was on my way.
Reliable service & under warranty--a win-win situation. Thank you.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/06/2018

Thank you


MD
Mark D.
Rockville, VA
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Service at West Broad Hyundai
A lot of attention given to detail - finding out what is wrong - fixing it! Paul Jimmy and Jason do a super job of making you feel right at home! Never a problem.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/04/2018

thank you very much for the kind words I'll pass it along to the guys


CM
Christan M.
Richmond, VA
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Provided great service, & has a clean, comfortable waiting area.
Great service.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/04/2018

thank you so very much


JD
Jonathan D.
Mechanicsville, VA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Quick oil change
I scheduled my appointment online the day before. Came in at exactly my appointment time (4:00), and by the time I settled in to wait my car was ready to go. This is how service should work.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/04/2018

thank you for your survey response


Verified Customer
Richmond, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/03/2018 Category: Service
Not worth
Not worth going there
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/03/2018

sorry for the miscommunication on setting return visit we do apologize


RH
Renee H.
Glen Allen, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018 Category: Service
Service
Excellent!
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/01/2018

thank you for your excellent survey


JM
Jeffrey M.
Glen Allen, VA
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
West Broad Hyundai has a great service department
Jason and Jimmy always take care of my service needs. I have two Hyundai vehicles and the service at West Broad is excellent.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/30/2018

thank you always a pleasure to help a valued customer


MA
Margaret A.
Richmond, VA
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
Good service
Good efficient service in a timely manner
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/30/2018

thank you for your survey response


CP
Christina P.
Richmond, VA
2007 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
friiendly and helpful
I was looking for a reliable small car for my granddaughter and found it at WBH. Salesman B Morrisey was very helpful and I would definitely deal with him again.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/29/2018

thank you


SS
Sandra S.
Mechanicsville, VA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018 Category: Service
Good To Go
This dealership provides professional and attentive service.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/29/2018

thank you for your kind words to our survey


Verified Customer
Glen Allen, VA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018 Category: Service
Friendly service folks. Responsive.
2nd car purchased there. It is a relaxed but focused group.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/28/2018

thank you for your loyalty to our dealer


Verified Customer
Richmond, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018 Category: Service
State Inspection
The Service Techs were polite and professional.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/28/2018

thank you


MR
Matthew R.
Richmond, VA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018 Category: Service
Terrific service department
After purchasing a Santa Fe from West Broad Hyundai in 2017, I've been going back to the dealership for regular maintenance. The service department is terrific...friendly, straightforward and willing to take the extra steps to provide great service. Chester Wisniewski is especially great - squeezed me in even though I didn't have an appointment and went out of his way to make sure my state inspection was up to date, something that I had completely forgotten about. Because I bought the car from West Broad Hyundai, there was no charge for the state inspection. They didn't make any money on it, Chester just wanted to make sure I was taken care of. Thanks Chester - I'll be back! -m.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/28/2018

so happy that that all was well with for last service visit


ST
Sarah T.
Richmond, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018 Category: Service
Car Maintenance
Everyone is always very helpful and friendly. They dont recommend service if its not needed.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/28/2018

thank you for you response to our survey


MT
Morales T.
Chester, VA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Great Dealership
My wife and I both get our cars serviced there.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/27/2018

thank you