Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

2113 Reviews

ReScore Reviews™ (52)

ReScore
Overall Rating 3.7500029/5Overall Rating 3.7500029/5Overall Rating 3.7500029/5rating 3.7500029rating 3.7500029
Original
Overall Rating 2.09615/5Overall Rating 2.09615/5rating 2.09615rating 2.09615rating 2.09615
92% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


JB
John B.
Glen Allen, VA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
BSD
Job was well done. Wait time was a little long for service done. Everyone was very nice and kind. Paul did a great job explaining why everything took so long.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/17/2018

Thank you for our time on filling out the survey-your feedback is greatly appreciated


RH
Robert H.
Ashland, VA
2010 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Dependable,on time
All around great service, on time, pleasant and like the vehicle itself, reliable.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/17/2018

Thank you for responding to our survey


CP
C P.
Mechanicsville, VA
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Good work, reasonable prices.
Good job, reasonable prices and pleasant people
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/16/2018

Thank you for your survey response and kind words


Verified Customer
Henrico, VA
2015 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2018 Category: Service
people
friendly employees
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/16/2018

Thank you for your survey response


BK
Blanche K.
Richmond, VA
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Ms
Good service
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/12/2018

Thank you for your survey response


KK
Kathleen K.
Richmond, VA
2010 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Friendly staff.
Staff is very nice, & explains everything well.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/12/2018

Thank you very much for kind feedback


Verified Customer
Goochland, VA
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Hyundai service
Good service
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/12/2018

Thank you for your time on filling out survey


JD
James D.
Richmond, VA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Convenience
Jason always works my vehicle into the service rotation and gets my car in and out quickly on short notice.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/11/2018

Thank you for your survey response


Verified Customer
Midlothian, VA
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Friendly Service
The Service team truly is here to help.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/11/2018

Thank you always good to hear that we are doing good


Verified Customer
Richmond, VA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great service
I was very satisfied with the service received.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/10/2018

Thank you very much for your survey


Verified Customer
Norfolk, VA
2012 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/10/2018 Category: Service
A
.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/10/2018

sorry for the communication issue , i will look into it so it will not happen in the future


BL
Brian L.
Blairs, VA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Sales and service I certainly. A winning combination
They know how to deal and how to service what they sell.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/10/2018

Thank you for your kinds words and your survey response


Verified Customer
Richmond, VA
2018 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2018 Category: Service
The people make were helpful.
This was a good first time visit
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/09/2018

Thank you for your time on filling out survey


Verified Customer
Richmond, VA
2014 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/08/2018 Category: Service
Terrible Experience
NEVER RETURNING OR REFERRING
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/09/2018

is this the mom or the daughter doing this survey? I talked to the daughter in store and have appointment with the trooper to address this issue.


AC
Alison C.
Bumpass, VA
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Service Dept
Friendly and fast
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/08/2018

Thank you for your response to the survey 


Verified Customer
Maidens, VA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
2017 Elantra 47k service
I have used The Hyundai service team for all of my service needs since 2010 when I owned my 2010 Elantra.
Jason is my Service Advisor who always greets me by name and with a smile.
He is professional and fun to work with.
The Serbive Technicians address any of my concerns and provide clean and thorough service.
I appreciate them all!
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/08/2018

Thank you for your kind words and your survey 


Verified Customer
Glen Allen, VA
2016 Hyundai Genesis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2018 Category: Service
Great Service. Great people
Vehicle was taken in for a major service and inspection. Everything was timely and professional.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/06/2018

Thank you for your survey response


PG
Paul G.
Richmond, VA
2017 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2018 Category: Service
Friendly service.
It would be nice to offer free drinks and chips while waiting as Person Dodge does.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/05/2018

Thank you for your survey response--sorry for the appointment set date time


GH
Gary H.
Midlothian, VA
2017 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2018 Category: Service
Acceptable service
I had an oil change and tire rotation. Went on a Saturday at 2 pm and was out of there in under 2 hours.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/05/2018

Thank you for your feedback will look into issues


WH
William H.
Palmyra, VA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Nice people
Quick service and nice lounge
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/05/2018

Thank you for your survey response