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SureCritic / Auto Repair / Quality Auto Service
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Quality Auto Service

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(660 Reviews)
97
Write a Review
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Score Details

5 stars
97%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
97
Net Promoter Score ®

Business Details

About

At Quality Auto Service, we use the latest technology and equipment to diagnose and repair your vehicle’s issues efficiently and effectively. We also stand behind our work with a guarantee, so you can trust that your vehicle is in good hands. Contact us today to schedule an appointment or stop by our shop to see why we’re the premier At Quality Auto Service, we use the latest technology and equipment to diagnose and repair your vehicle’s issues efficiently and effectively. We also stand behind our work with a guarantee, so you can trust that your vehicle is in good hands. Contact us today to schedule an appointment or stop by our shop to see why we’re the premier choice for auto repair in Richmond, VA. ...more

Categories
Auto Repair, Auto Maintenance, Car Maintenance
Contact
(804) 353-3919
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
5005 W Marshall St Richmond, VA 23230
Get Directions
Quality Auto Service's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(660 Reviews)
Write a Review
Recent Reviews
JD
JOE D.
Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2025
verified customerVerified Customer
10
Great service
Excellent service with an eye for detail. Mechanic should get a raise.
MK
MICHAEL K.
Pontiac Vibe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2025
verified customerVerified Customer
10
Good people and great service.
Honest, reliable and well priced service. I always have a good experience with them.
AA
ANGELA A.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2025
verified customerVerified Customer
10
Genuinely helpful
Quality Auto service is the only place I feel comfortable taking my car to. Staff is extremely helpful and also straight to the point. If there’s something wrong with my car, they’ll tell me. If there’s nothing wrong with it, they will also tell me truthfully and won’t try to rip me off and I can’t put into words how much I appreciate the transparency.
JE
Joe E.
Virginia
Chevrolet Beretta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
Category: Service
Joe said they did as he asked, the prices were reasonable and they took care of the issues.
Recommended
TV
TOMMY V.
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Really friendly awesome place
Great place really friendly
TW
THOMAS W.
Honda Civic Si
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Excellent
Quality Auto is my first choice for any car related maintenance or repairs. They are always honest and I trust their work on all my vehicles.
Verified Customer
Kia Forte
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
10
Quick response to my request for a state inspection. I dropped the car off in the morning and picked it up that afternoon.
I will be going back to Quality Automotive.
ML
MICHELLE L.
Toyota Tundra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Great experience
Always a great “Quality” experience with knowledgeable mechanics and very good workmanship! Very appreciative of the friendliness and service “Quality”!
Verified Customer
Subaru Impreza
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Wonderful, reliable, reasonable prices
I highly recommend Quality Auto. They are honest and reasonably priced. They do t do unnecessary work and the problem is solved when I pick up the car.
JH
Jerry H.
Virginia
Lexus RX 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
Category: Service
Jerry said it was the fast service, they were able to get him in it, it was state inspection and very convenient.
Recommended
DM
Duane M.
Virginia
Chevrolet Malibu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
Category: Service
Duane said he's known Bruce for a long time and he's always done a good job.
Recommended
KD
KEITH D.
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
Another excellent service experience
Bruce and his team always do a great job servicing our vehicles. We have been using Quality Auto for many years for routine maintenance and major repairs. I highly recommend Quality Auto for honest, reliable and quick service.
DC
DOUG C.
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
10
Quick turnaround on annual inspections
Drop-off (no appointment) for vehicle inspection. They turned it around in under 90 minutes. They’ve handled my inspections for at least 5 years. Always friendly and fast.
SB
Shawn B.
Virginia
Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2025
verified customerVerified Customer
Category: Service
Shawn said Bruce is a fair guy, prices are reasonable and they have been good to her family.
Recommended
RC
ROBIN C.
Buick LaCrosse
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
HONEST
Quality Auto Service... The name supersedes its self. They have provided me with quality customer service and quality work on my vehicle.
Displaying Review 1 - 15 of 660 in total
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