Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

2012 Reviews

ReScore Reviews™ (48)

ReScore
Overall Rating 3.6666679/5Overall Rating 3.6666679/5Overall Rating 3.6666679/5rating 3.6666679rating 3.6666679
Original
Overall Rating 2.08333/5Overall Rating 2.08333/5rating 2.08333rating 2.08333rating 2.08333
92% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


Anonymous avatar
Verified Customer
Richmond, VA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Your people
Excellent service
7f0b8ffd4994ca2a22775177d4c34210?s=28
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/24/2018

Thank you for your response


Anonymous avatar
Verified Customer
Hartfield, VA
2017 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
Quick service
Quick service
7f0b8ffd4994ca2a22775177d4c34210?s=28
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/24/2018

sorry for the wash, the porters are instructed to wash every car that comes in for service as a courtesy. I do apologize for undetailing your car. please on the next visit allow extra time so we can clean your car for you


WR
Walter R.
Glen Allen, VA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Review
The folks are always so courteous and helpful, and they do a GREAT job servicing my new car.
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CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/24/2018

Thank you for your kind words and enjoy your Tucson!


VS
Victoria S.
Richmond, VA
2007 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Excellent !!!!
I was highly pleased with my service .
7f0b8ffd4994ca2a22775177d4c34210?s=28
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/24/2018

Thank you very much for your kind words and survey


WL
William L.
Glen Allen, VA
2014 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Positive Experience
I made an appointment to bring my car in for the VIP Service and also for the 15000 mile service. Previously I had driven the car to the dealership and waited while the work was done. This time, knowing the 15000 mile service would take a while, I decided to bring it in the night before so I would not have to wait. Well the next morning I was called at 9:30 a.m. to be told my car was ready. When I arrived to pick up my vehicle, it went very smooth with no glitches. The only issue doing it this way is that it involves another person's help to bring the car in, leave it and then return the next day.
7f0b8ffd4994ca2a22775177d4c34210?s=28
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/24/2018

Thank you for your survey


CB
Constance B.
Richmond, VA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Best place for service
West Broad Hyundai in Richmond VA is the best auto service facility I have ever used. Friendly, through, prompt, reasonably priced, and a car wash every time to boot! Love ‘em!
7f0b8ffd4994ca2a22775177d4c34210?s=28
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/24/2018

Thank you for your survey response


KM
Kathleen M.
Richmond, VA
2013 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
All ways good
All ways good
7f0b8ffd4994ca2a22775177d4c34210?s=28
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/24/2018

Thank you for your response


DM
David M.
Richmond, VA
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Great
The service department is always friendly fast and reasonably priced. The service representative I had today is excellent.
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CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/24/2018

Thank you for your feedback greatly appreciative


CH
Chris H.
Goochland, VA
2015 Hyundai Genesis
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/23/2018 Category: Service
Wasn’t special
Overall I was hoping for better. I left Pearson because of dishonest people working there So I came to your shop and to be honest in only two visits it’s the same. Such a same.
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CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/24/2018

apologize for your last service experience we strive to make all service visits  meet customers expectations sometimes we do not.
Please take my apologies give us another visit.


OB
Olivia B.
Mechanicsville, VA
2009 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018 Category: Service
Olivia B.
I am very pleased with the service. I have no problem getting an appointment of my choice by day and time. I am met with friendly & prompt greetings upon entering the service area. After fully discussing the service needed with my rep, & asking for a car wash when possible, I enter a clean &a comfortable lobby to wait. Complimentary drinks are provided if desired along with TV or magazines to read. Service is timely done & checkout is thorough.
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CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/21/2018

Thank you good to hear that we are going a good job!


RM
Robert M.
Richmond, VA
2010 Hyundai Elantra
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/20/2018 Category: Service
top quality for customers waiting in the waiting area
another service disappointment
7f0b8ffd4994ca2a22775177d4c34210?s=28
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/21/2018

Thank you for your feedback 


CB
Carol B.
Henrico, VA
2010 Hyundai Santa Fe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2018 Category: Service
new used car
painfully slow process
7f0b8ffd4994ca2a22775177d4c34210?s=28
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/21/2018

some how you got a survey for service not for sales, sorry for the slow process hope you enjoy your santa fe


LB
Lakesha B.
Richmond, VA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Excellent Customer Service
Excellent and prompt service.
7f0b8ffd4994ca2a22775177d4c34210?s=28
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/21/2018

Thank you for your survey  resonance


GJ
Gary J.
Richmond, VA
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Quick, courteous & good
The title says it all.
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CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/18/2018

greatly appreciate your response!


MW
Myra W.
Richmond, VA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Great customer Service
The staff is very accommodating. Make you feel like family. Just forgot to wash car (LOL)
7f0b8ffd4994ca2a22775177d4c34210?s=28
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/17/2018

sorry for the car wash!
Thank you for your kind words


Anonymous avatar
Verified Customer
Ashland, VA
2013 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2018 Category: Service
As expected, no complaints.
No problems during this visit.
7f0b8ffd4994ca2a22775177d4c34210?s=28
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/16/2018

Thank you for your response


Anonymous avatar
Verified Customer
Providence Forge, VA
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Good Service, Responsive & Attentive CSRs
Had a good experience with their responsive & attentive CSRs during my first visit for 7.5K service.
Waiting room is pretty decent with good amenities. Had the car back within reasonable wait time.
7f0b8ffd4994ca2a22775177d4c34210?s=28
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/16/2018

Thank you for your time responding to the survey


JA
John A.
Quinton, VA
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
always satisfied
love my santa fe and the dealership.
7f0b8ffd4994ca2a22775177d4c34210?s=28
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/16/2018

Thank you for your kind words


RO
Royce O.
Richmond, VA
2005 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Customer service
Very courtesy and friendly, explained services rendered....courtesy car wash☺
7f0b8ffd4994ca2a22775177d4c34210?s=28
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/15/2018

Thank you for your survey


Anonymous avatar
Verified Customer
Mechanicsville, VA
2014 Hyundai Santa Fe S
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/15/2018 Category: Service
Way out of line
Too pricey. Not enough information. Does not compare to the work or prices at auto shops. Do not go here for car services.
7f0b8ffd4994ca2a22775177d4c34210?s=28
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 05/16/2018

sorry for the experience you had on your last visit.
most likely the other shops where going to use non Hyundai parts.
from my experience in the independent shop world after market parts are less superior then factory parts hence cost difference.