Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

2409 Reviews

ReScore Reviews™ (61)

ReScore
Overall Rating 3.8852439/5Overall Rating 3.8852439/5Overall Rating 3.8852439/5rating 3.8852439rating 3.8852439
Original
Overall Rating 2.16393/5Overall Rating 2.16393/5rating 2.16393rating 2.16393rating 2.16393
92% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


CM
Cathleen M.
Mechanicsville, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Awesome Service Department!
Awesome Service Department!

Verified Customer
Richmond, VA
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2018 Category: Service
Brakes
Great

Verified Customer
Richmond, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
great job
chester w. took good care of what needed to done on my car, and the tech as well. thank you all at west broad Hyundai.

LN
Lanexa N.
Richmond, VA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018 Category: Service
Great experience
I was able to get in and out! Kai was very helpful with getting me to the proper department for assistance. I feel they all listened to my request .
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/18/2018

Thank you


Verified Customer
Richmond, VA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Great Customer Care
Always take good care of the me when I come in.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/15/2018

Thank you 


PT
Peter T.
Richmond, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Excellent service
Team took care of my Elantra , while l was enjoying my coffee!
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/15/2018

Thank you for your survey response 


Verified Customer
Richmond, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
auto inspection
short wait. Everything covered well
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/14/2018

thank you 


NF
Nancy F.
Mechanicsville, VA
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
PRICE OF MY ccent, HOLDS UP, AND GOOD MILEAGE
I THINK I'M DUE ANOTHER REFUND (GIFT CARD) FOR ADVERTISED GAS MILEAGE.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/14/2018

call use to find out 


Verified Customer
Mechanicsville, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Clean and comfortable
The service is so dependable, when west Broad Hyundai moved to the west end, I followed them and have actually purchased another Hyundai since them.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/14/2018

thank you for your loyalty


RB
Richard B.
Richmond, VA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Service Department
Service was performed ahead of my scheduled appointment time to help me with an unexpected change in my schedule. Thank You Jason.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/14/2018

thank you 


BM
Beverly M.
Richmond, VA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Convenient to my house
Great place to do business
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/14/2018

thank you for your kind words to our survey


Verified Customer
Ashland, VA
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Fast and efficient
Pleasant staff, dependable service
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/13/2018

thank you for your survey response


EW
Edith W.
Richmond, VA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
west broad hyundai great service
people and service
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/13/2018

thank you for your great survey


WL
William L.
Glen Allen, VA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2018 Category: Service
The Hyundai Car
I have stated my feelings
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/12/2018

thank you for your feedback always good to hear that things are changing for the better


EB
Eric B.
Farmville, VA
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2018 Category: Service
Good service, but expensive
I brought my Kona in for its first oil change (which was free--normally $50) and to rotate the tires, for which I was charged $30, which seems rather high to me. The staff were friendly, the facilities while I waited were comfortable.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/12/2018

thank you for your feedback enjoy your new car


Verified Customer
Richmond, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Great Customer Service
From service reception to the technician all provide an excellent service. Thank you guys!!
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/12/2018

thank you appreciate your kindness


NP
Niraj P.
Richmond, VA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2018 Category: Service
Niraj Patel
The service account representative was very fair and I felt you made sure the vehicle was safe in received the required service intervention and did not try to upsell me.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/12/2018

thank you


DW
Dudley W.
Mechanicsville, VA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Employees
The people. Chester was great to work with as service advisor. Service manager stayed on top
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/12/2018

thank you always a pleasure to see you


Verified Customer
Sandston, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
My New Elantra
The sales person was friendly and very helpful. When I took my car in for the 7500 mile checkup, the staff was friendly and eager to help you right away.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/11/2018

thank you for you response to our survey--enjoy your new car


LG
Lori G.
Richmond, VA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Customer Service
Every time I come here they treat me like family.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/11/2018

thank you