Overview

Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

2517 Reviews

ReScore Reviews™ (68)

ReScore
Overall Rating 3.985291/5Overall Rating 3.985291/5Overall Rating 3.985291/5rating 3.985291rating 3.985291
Original
Overall Rating 2.2121212/5Overall Rating 2.2121212/5rating 2.2121212rating 2.2121212rating 2.2121212
92% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


Verified Customer
Midlothian, VA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Service
I especially appreciate the Friendly and Helpful Service Staff. I will be back.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 02/20/2019

thank you


SL
Sherrie L.
Topping, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2019 Category: Service
General maintenance
Always a comfortable experience for scheduled service at this dealership.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 02/20/2019

thank you


CH
Christian H.
Glen Allen, VA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Great Service
Great service
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 02/20/2019

Thank you for your survey response 


OB
Olivia B.
Mechanicsville, VA
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Olivia Buck
Easy appointments at customers request!
Quick service.
Pleasant service representative!
Nice waiting room!
Beverages to drink & magazines to read or tv!
All areas clean & displayed well.
Friendly staff!
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 02/20/2019

Thank  you for the kind words to our survey 


RR
Rashad R.
Richmond, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Service review
Service was great
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 02/19/2019

thank you


Verified Customer
Glen Allen, VA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Timely completion of my vehicle service
I left my Santa Fe for a 30000 mile checkup at after hours drop off. Jason called to let me know they had my vehicle and would be starting the work and then called to let me know the work was completed. I appreciate being kept in the loop.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 02/18/2019

Thank you so much for your feedback 


Verified Customer
Richmond, VA
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/18/2019 Category: Service
13 Feb 19
They t9k care of everything. Good Quality Work
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 02/18/2019

Thank you 


ES
Ephraim S.
Richmond, VA
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
Great service
Paul
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 02/17/2019

thank you


CS
Charles S.
Midlothian, VA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
great customer service
Great customer service
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 02/17/2019

Thank you for your survey response 


Verified Customer
Quinton, VA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Excellent service
Easy to make an appointment. Service Dept is up to date on my vehicle and what is needed and what has been done in the past.

Friendly competinent people

Clean waiting room.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 02/15/2019

Thank you 


Verified Customer
Richmond, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Service exceeds expectations
Employees attentive, service quick and on time.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 02/14/2019

thank you


Verified Customer
Richmond, VA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Hyundai newbie
Went in for my first oil change and the experience was smooooooth.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 02/13/2019

thank you enjoy your new car


Verified Customer
Richmond, VA
2004 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2019 Category: Service
2004 Sonata
People are great. Couldn't get appt. for January state inspection until February 6. Tried online but I found it confusing. Have used before without problems. Even came by dealership to try to get earlier appt. but nothing was available. Other than that, everything else was great.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 02/12/2019

thank you for the appointment feedback


CS
Christine S.
Richmond, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Professional and Friendly Service
As it was time for my car's yearly inspection, I immediately contacted West Broad Hyundai for an appointment time. I was greeted by Clyde, who I've interacted with during other service visits. He was friendly and knowledgeable and quickly dispatched my car to be inspected. The wait was not unduly long and, before I know it, I was driving on home.

Wonderful service! Thanks.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 02/11/2019

thank you


JA
Janice A.
Richmond, VA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Excellent customer service
I came in for my first oil change and was impressed with how I was greeted upon check in, the quick turn around time, and comfortable waiting lounge. Most friendly staff I have ever encountered.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 02/11/2019

thank you hope your enjoying your new car


AR
Alvaro R.
Richmond, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019 Category: Service
good job as always
Went in for recall service. Arrived early and they took me in immediately. I was done in no time. Waiting area was comfortable as always with the standard great complimentary coffee.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 02/10/2019

Thank you for your survey response to our survey 


TL
Timothy L.
Richmond, VA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Paul Lafoon
Paul always offers exceptional service with a smile and courtesy
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 02/08/2019

thank you


CH
Carl H.
Mechanicsville, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
I always get good service here!
Thanks for the great service
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 02/08/2019

thanks for the great survey


AE
Anna E.
Richmond, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Efficient and Polite
Work was done efficiently and all personnel were courteous and understanding!
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 02/07/2019

thank you


GS
Gail S.
Richmond, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2019 Category: Service
COULD BE BETTER
I HAVE NO ISSUES WITH THE SERVICE PROVIDED ON MY VEHICLE, BUT WHAT I DO HAVE AN ISSUE WITH IS HAVING TO ALWAYS MAKE AN APPOINTMENT TO GET SERVICE. SOMETIMES THERE MAY BE JUST SOME SMALL ISSUE WITH THE VEHICLE BUT I AM NOT ALLOWED TO TAKE MY CAR IN FOR ANY KIND OF SERVICE WITHOUT AN APPOINTMENT. OTHERWISE, I HAD A GREAT EXPERIENCE WITH THIS LAST VISIT. GREAT CUSTOMER SERVICE. SERVICE TEAM WAS RESPECTFUL AND FRIENDLY. SERVICE DONE IN A REASONABLE TIME.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 02/06/2019

thank you for the feedback