Overview

Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

2641 Reviews

ReScore Reviews™ (78)

ReScore
Overall Rating 4.0256395/5Overall Rating 4.0256395/5Overall Rating 4.0256395/5Overall Rating 4.0256395/5rating 4.0256395
Original
Overall Rating 2.1578899/5Overall Rating 2.1578899/5rating 2.1578899rating 2.1578899rating 2.1578899
92% Would Recommend
100% Business Response
Latest Review 32 minutes ago

Reviews


MC
Matthew C.
Midlothian, VA
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Great customer service
Excellent service! Bought my car and get it serviced here!

CC
Claire C.
Richmond, VA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Good
Very nice
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 04/24/2019

thank you


CD
Christie D.
Richmond, VA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Great Dealership
Always professional and friendly.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 04/24/2019

thank you


Verified Customer
Richmond, VA
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Returning customer
I appreciate the good service!
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 04/24/2019

thank you


WL
William L.
Glen Allen, VA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Good Service
I set an appointment to bring my 2014 Hyundai Santa Fe Limited in for oil change, tire rotation and general maintenance. I purchased the VIP service agreement when I purchased the car and have enjoyed not having to pay for general maintenance. It will expire in July, I waited for my vehicle as I always do and the work was done in a reasonable length of time. I was told that my car was washed as a gratuity but when I went to it to leave I noticed 2 things: 1. the car had NOT been washed and 2. there was a car parked right in front of mine so I could not get out. I waited a while with no one coming to move it so I went to my service advisor and told him I could not get out. I went back to my car and after about 10 more minutes someone ( I think it was a dealership employee) came and finally moved it. I was not happy that that car had been parked right in front of mine and left there.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 04/24/2019

thank you for the feedback


SS
Shirley S.
Richmond, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Friendly
Had my car serviced the other day, everything was done in a quick and friendly manner.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 04/22/2019

thank you


ME
Margie E.
Glen Allen, VA
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2019 Category: Service
Friendly and Helpful
I always ask for Jason to schedule my inspections and work to be done because I trust him. I am sure the other reps are honest too. I am 83 and a woman so need somebody who will be honest with me and not do unnecessary work that I can't afford.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 04/22/2019

thank you for your loyalty to Jason and to west broad Hyundai


Verified Customer
Richmond, VA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Quick service with good updates
West Broad Hyundai service did a great job in fixing my car and keeping me updated as the fixes were done.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 04/22/2019

thank you


JI
Jeffrey I.
Richmond, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Happy customer
Very friendly pleasant
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 04/20/2019

thank you


Verified Customer
Richmond, VA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Excellent
They always do a great job. Good service, communication, and price.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 04/20/2019

thank you


EN
Ernestine N.
Mechanicsville, VA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Everyone was very friendly and pleasant.
I thought everyone did an excellent job being professional and courteous.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 04/20/2019

thank you


LL
Lara L.
Mechanicsville, VA
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Service
Great fix of an issue with our sunroof (needed to be adjusted to close better)
7500mile service went well!
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 04/19/2019

will do at your convenience


Verified Customer
Richmond, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Great Service
My experience at West Broad Hyundai was great! Everyone was extremely polite and very helpful. I went in for an oil change and was finished in less than a half an hour.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 04/19/2019

thank you for the feedback


FM
Francis M.
Richmond, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Service was outstanding!!!!
I arrived about a half hour and they took my car right away. The waiting area was clean and they washed my car before returning it. Thank you
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 04/18/2019

thank you


Verified Customer
Richmond, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/18/2019 Category: Service
Average
n/a

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/18/2019 Category: Service
Awful
Customer service is awful and service in general on your car is just trash. They don't care about anything besides your money.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 04/18/2019

thank you for your feedback 


TF
Tracie F.
Richmond, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Excellence service for a walk-in visit
Thank you to everyone who stepped in to help me get my rear lights serviced and changed on such short notice. I did not have an appointment and came in on an extremely busy Friday afternoon. They were able to "squeeze" me in and I was truly grateful.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 04/18/2019

thank you


CB
Constance B.
Richmond, VA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Review
Salesman was just right- not too pushy. He actually really knew the Hyundai cars. Said his wife kids drive this brand too. That was good to know. I had not had a new car in about 20 yrs, so modern things(e-world) was challenge to me. I had to drive back to dealer ti ask how to operate something in car. He was more than happy to come out & show me. All while not being condescending. I appreciated that! It was a good experience. Oh hey- and yesterday, neighbor on evening walk asked about my car- they want one- the Kona! I immediately said, hey go to W,B. Hyundai, they DO treat you well there! :)
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 04/17/2019

thank you


NV
Ninneriah V.
Richmond, VA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Ali, Arek, Darrick are amazing!!
I just want to thank everyone at Hyundai for making sure I was taken care of. Thank you to Ali, Arek and Darrick for staying waaaay longer than what we planned. Thank you for making sure I ended up with something I was more than happy with. I promise I’ll take care of the car, Ali hahaha.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 04/17/2019

thank you 


CP
C P.
Mechanicsville, VA
2015 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2019 Category: Service
Genesis
Service was good, facilities were excellent and price was as told. Alignment was add on as suggested by rep, but took about 2 more hours.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 04/17/2019

thank you for your feedback


Verified Customer
Ashland, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Great service
Great service,
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 04/16/2019

thank you