Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57
4.6

( 3055 Reviews )

ReScore Reviews™ (103)

ReScore
Overall Rating 4.2621392/5Overall Rating 4.2621392/5Overall Rating 4.2621392/5Overall Rating 4.2621392/5rating 4.2621392
Original
Overall Rating 2.291262/5Overall Rating 2.291262/5rating 2.291262rating 2.291262rating 2.291262
92% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


DM
Douglas M.
Charles City, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Friendly and good service
We always appreciate the way the people treat us with respect and accomplish the work in a timely manner
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/06/2019

thank you


Verified Customer
Richmond, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
THANK YOU
THANK YOU

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/04/2019 Category: Service
GREAT
THANK YOU
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/04/2019

THANK YOU


Verified Customer
Richmond, VA
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Thank you for the great service West Broad Hyundai has provided
Bring your Hyundai here for service. Best in town

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/03/2019 Category: Service
Thank you for the great service West Broad Hyundai has provided
Bring your Hyundai here for service. Best in town
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 12/03/2019

thank you


CS
Christine S.
Richmond, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2019 Category: Service
Great People, Great Service
Per usual, West Broad Hyundai provided excellent, professional. friendly service. An especial thank you to my service adviser, Jason Mann, for making this car care visit enjoyable and stress free!
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/30/2019

thank you for the kind words to our survey


Verified Customer
Richmond, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Service
Thank you
Thank you

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/29/2019 Category: Service
Timely
Working great
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/29/2019

thank you


TC
Teresa C.
Lancaster, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Good Customer Service
Excellent service in a timely manner.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/27/2019

thank you


CW
Cornelius W.
Richmond, VA
2008 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Good service
always Good service and staff.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/27/2019

thank you


Verified Customer
Glen Allen, VA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Great service
Great service as always!
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/26/2019

thank you


Verified Customer
Glen Allen, VA
2016 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/26/2019 Category: Service
Greedy dealership service
At 50$ oil change, dint even fill the washer fluid tank. There was even a notification on dashboard. Other places even do free tire rotation for less than 40.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/26/2019

thank you for the feedback


MP
Madeline P.
Richmond, VA
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Service
A friendly and professional staff always eager to be of assistance.
I like this location because of the convenience. I usually wait during the servicing because of the comfortable lounge area.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/25/2019

THANK YOU


ZR
Zorro R.
Richmond, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Service
Customer
Everybody was very professional and friendly .Zorro R
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/25/2019

thank you


JV
James V.
Kents Store, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
15000 mile service
Delivered as promised
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/22/2019

thank you


Verified Customer
Houston, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2019 Category: Service
Shop around, it's the 21st century.
Go get your walk out price from these guys, then use the internet to contact dealers across the country to negotiate. Find the lowest price even if in another state. I saved over 5 k by doing this. West Broad tried to sell me an elantra for 22k and I got the same car in Houston for 17k. Well worth a 100 dollar flight, 3 nights in a hotel and a nice pleasurable break-in drive in a new car!
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/22/2019

Iyou have the time perfect little trip


Verified Customer
Richmond, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
Friendly Service
The employees are nice and accommodating. The service took just the right amount of time.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/21/2019

thank you


NG
Neshara G.
Richmond, VA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Service
TIME WILL TELL!
FIRST TIME PURCHASING THIS BRAND! TIME WILL TELL......
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/21/2019

enjoy the new car


CM
Cynthia M.
Richmond, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Very satisfied
They give the best service
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/19/2019

thank you for your survey response


Verified Customer
Saint Stephens Church, VA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Service
Great
Just great friendly Professional
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/19/2019

thank you


MM
Marianna M.
Glen Allen, VA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2019 Category: Service
Yes it can
No I don't
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/18/2019

thank you


CM
Charlotte M.
Richmond, VA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Abc appt on time, clean waitin room, friendly customer service employees
Very good
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/15/2019

thank you


DW
Donna W.
Glen Allen, VA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Service
Nice service
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 11/14/2019

thank you