Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

2177 Reviews

ReScore Reviews™ (53)

ReScore
Overall Rating 3.7547162/5Overall Rating 3.7547162/5Overall Rating 3.7547162/5rating 3.7547162rating 3.7547162
Original
Overall Rating 2.09434/5Overall Rating 2.09434/5rating 2.09434rating 2.09434rating 2.09434
92% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


CB
Carol B.
Henrico, VA
2010 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2018 Category: Service
Great - very helpful
Great job communicating
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 08/17/2018

thank you for your response


SJ
Santhosh J.
Glen Allen, VA
2015 Hyundai Sonata
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/16/2018 Category: Service
No happy with the service
Done with Hyundai
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 08/17/2018

I'm sorry for the inconvenience on servicing you car,
the service campaign regarding this issue didn't come out until October a month after coming in. i am glad that the car is now repaired.


KM
Kathleen M.
Richmond, VA
2013 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Good work decent price
Received my oil change price was decent no complaints
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 08/16/2018

thank you for your time on your survey response


Verified Customer
Richmond, VA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Service
Excellent
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 08/15/2018

Thank you for your survey response


MM
Matthew M.
Midlothian, VA
2014 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Everyone there exceeds expectations regarding customer service
It has been a pleasure to work with all the people that have been part of my experience purchasing a vehicle there. I have
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 08/15/2018

thank you its alway nice to have customers that will work with us.


RG
Rayfield G.
Chesterfield, VA
2013 Hyundai Azera
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/14/2018 Category: Service
Review
The appointment process need some work.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 08/14/2018

sorry for not having service done in a timely period.
Did you request a time for completion?
we are working on fine tuning drop off and pick up times for better flow though the shop


FC
Floyd C.
Richmond, VA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Prompt and courteous service.
Very professional and courteous.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 08/14/2018

thank you for your kind words and your survey response


BC
Betty C.
Mechanicsville, VA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Costumer Service and Honesty
I have been to the service department here and always have had excellent service. They are honest and always make sure I’m satisfied before leaving 👍
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 08/14/2018

Thank you for your kind words and your survey 


BS
Bernadine S.
Richmond, VA
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
60,000 maintenance
Pleasant staff; honest about wait time.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 08/14/2018

Thank you for your kind words and your survey 


DD
Donald D.
Richmond, VA
2015 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
My sale almost 4 years ago by Chester was excellent and my service experience has been good except Paul is sometimes vague.
41/2 stars!
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 08/14/2018

Please request Chester for service needs in the future he's one of the best.


EL
Evelyn L.
Glen Allen, VA
2011 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Inspection and check up
I needed inspection, change the oil, rotate tires and find a key fob lost under seat in the car. I don't think they rotated my tires and the did not find the key fob
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 08/14/2018

Thank you for your survey 


LL
Leonard L.
Mechanicsville, VA
2013 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Great Service!
Everyone was great and the work was done
while we were at lunch.Good Job!!
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 08/14/2018

Thank you for your survey response 


JH
Joseph H.
Moseley, VA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
west broad hyundai service
the service writers
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 08/13/2018

thank you for your kind survey response


JJ
John J.
Glen Allen, VA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Very helpful
Chester was very helpful in answering all my questions about the service and the time it took to do it.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 08/13/2018

thank you so very much for your survey response


KG
Kimberley G.
Midlothian, VA
2017 Hyundai Elantra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/13/2018 Category: Service
Poor service
Sales team is great but the maintenance part, when repairs are warranty driven, seems to need improvement.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 08/13/2018

i do apologize for your frustration i will be in contact with you about issue


AB
Afrodisia B.
Richmond, VA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
The professionalism of your staff.
The staff has always been friendly and prompt every time I’ve come to service my vehicle. Keep up the good work!
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 08/12/2018

Thank you for your kind words and responding  to the survey


JM
James M.
Richmond, VA
2017 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
People are courteous
Like the service
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 08/12/2018

Thank you for your kind words and your survey response


RR
Robert R.
Glen Allen, VA
2018 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/10/2018 Category: Service
Three day oil change
The dealership has more business then it is staffed to accommodate in a timely manner.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 08/10/2018

sorry for the inconvenience, we do need more qualified technicians if you know of some please send the our way. 


JB
Joan B.
Richmond, VA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
JB
Fast service
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 08/10/2018

Appreciate your survey response


CR
Clint R.
Hopewell, VA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Oil change and State Inspection
Prompt and thorough service.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 08/10/2018

Thank you for your survey