Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

2826 Reviews

ReScore Reviews™ (84)

ReScore
Overall Rating 4.0952381/5Overall Rating 4.0952381/5Overall Rating 4.0952381/5Overall Rating 4.0952381/5rating 4.0952381
Original
Overall Rating 2.20238/5Overall Rating 2.20238/5rating 2.20238rating 2.20238rating 2.20238
92% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


SW
Samekia W.
Richmond, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Oil change
That day I came in early about an hour or so thinking I could get out early but the service members were on break. The manager apologized that no one told me that me being early wouldn’t help much but soon as they came from break they started on my car and kept me updated on the time. With a new car you receive 2 free oil changes and because I waited so long he gave me another free oil change thank you and explained everything to me that’s needed and recommended I make my appointment for my inspection appointment soon but they’ll call or email me which they always do for appointments. Everyone is so nice around there and always willing to help out with any questions. I truly appreciate great service

CB
Carol B.
Richmond, VA
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2019 Category: Service
Great service
Great - a little costly
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/19/2019

thank you for the feedback will look into pricing


FH
Frankie H.
Mineral, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2019 Category: Service
Good Service
i love the staff and service just disappointed i have had my car a year and have yet to get a free car wash i was promised.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/19/2019

thank you


NW
Nadine W.
Richmond, VA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
prompt, thorough , customer oriented
outstanding.... prompt, thorough , customer oriented
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/19/2019

thank you for your kind word to our survey


Verified Customer
Ruther Glen, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2019 Category: Service
Great Service Advisor
My Service Advisor is great, he always kept me up to date on the work that was being done on my A/C.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/19/2019

thank you


GB
George B.
Mechanicsville, VA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Consistently Positive Experiences
When I bought the vehicle in 2014 I was hesitant because I had become so familiar and close to a previous vehicle dealership. Employees continue to work there (longevity), they each acknowledge me when I come in (friendliness) and I feel very confident that I will probably purchase another Hyundai, as a result at this location & great products. Service has been very good; when anything was not impeccable, issues are addressed. Thank you for being a wonderful team.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/19/2019

thank you for your loyalty to our service department


CS
Charles S.
Richmond, VA
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Service Rating
The great service that Jimmy Tibbs provides.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/18/2019

thank you  Jimmy is the greatest


EB
Eliza B.
Stafford, VA
2016 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Service was quick and they solved my problem with my driver seat.
Great
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/18/2019

your welcome thanks for the great survey


Verified Customer
Midlothian, VA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Great Service
FRIENDLY Staff
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/18/2019

thank  you


DM
David M.
Richmond, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Great service
The service department serviced my car fast. The waiting room was good.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/18/2019

thank you for your response


CO
Cindy O.
Richmond, VA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Awesome
Thanks
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/18/2019

THANK YOU!!


JA
John A.
Quinton, VA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Excellent service
There are times it seems they could use a little more help in service department but they do the best they can and are polite. I love my Hyundai Santa Fe!
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/17/2019

yes there are times when we are spread thin  thank you for understanding


LM
Larry M.
Mechanicsville, VA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Excellent service
The service was excellent, the crew took care of the recall notice and with an hour we were in our way. Great hospitality and everyone treated us so well.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/17/2019

thank you for your response to our survey


Verified Customer
Disputanta, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/16/2019 Category: Service
Lazy work
Spent all lot of money here to get my car back in the same condition I brought it in for. Then getting it back and finding all the work was uncompleted.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/16/2019

sorry the the work  was not to your satisfaction, i hope that the work that you decline to do yourself fixed your concern if not please feel free to contact us


Verified Customer
Mechanicsville, VA
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2019 Category: Service
like the service people
Took a long time.with me waiting
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/16/2019

thank you


BK
Blanche K.
Richmond, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Service appointment
Always comfortable , always treated very nice
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/15/2019

thank you for your nice response


LT
Linwood T.
Richmond, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Great timely service and attention to detail!!
Always have a great service when I take my car in for anything!
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/15/2019

thank you for your response to our survey


BT
Brian T.
Richmond, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Quick, efficient, honest service - very well run business
West Broad Hyundai makes getting routine maintenance or special services a breeze. This is how dealer service departments should be! We don't even think about taking our car anywhere else.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/15/2019

thank you for your feedback really do appreciate it!!


MB
Michael B.
Richmond, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019 Category: Service
90 minutes
Free state inspection, fast oil change
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/14/2019

Thank you 


Verified Customer
Richmond, VA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Services was spot on
Went to have my car serviced for the first time. Great customer service and the work was done quickly
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 07/12/2019

thank you