Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

564 Reviews

99% Would Recommend
75% Business Response
Latest Review 1 day ago

Reviews


GD
George D.
Columbus, GA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
George said he trusts this business, they do great work. He has been a customer for years.
This review was collected via phone interview by Customer Research Inc.

LB
Linda B.
Phenix City, AL
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Linda said this is a great place to go and everyone makes her feel really comfortable.
This review was collected via phone interview by Customer Research Inc.

JG
JAMES G.
Columbus, GA
Ford Expedition
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018
Always a pleasure
I'm always treated like a friend at Willy Herolds and their prices are truly competitive. Utilized for repair services and always leave happy. Will definitely buy my next vehicle from Willy as well!

MJ
Marilyln J.
Columbus, GA
Nissan Altima
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
Spoke with Tyler. He said the service was pretty good. The work was expensive.
This review was collected via phone interview by Customer Research Inc.

AG
Avery G.
Lawrenceville, GA
Dodge Caliber
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Avery said the customer service was good and everything worked out well.
This review was collected via phone interview by Customer Research Inc.

MC
Monique C.
Columbus, GA
Chrysler PT Cruiser
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Monique said she's always received good service, the staff are always respectable, they answer her questions, and the prices and work are affordable.
This review was collected via phone interview by Customer Research Inc.

JW
Jamie W.
Columbus, GA
Chevrolet Equinox
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Jamie said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

JB
JOHN B.
Seale, AL
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018
Vehicle service
Excellent service. And extremely friendly and helpful staff.

JM
Jeremy M.
Perry, GA
Chevrolet Traverse
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Jeremy said his vehicle began to have issues right after service.
This review was collected via phone interview by Customer Research Inc.

RH
Randall H.
Ellerslie, GA
Hyundai Entourage
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Randall said the employees were very courteous and took care of the problem.
This review was collected via phone interview by Customer Research Inc.

SL
Sandy L.
Columbus, GA
Subaru Forester
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018
Service Department
Always fantastic. Have been a customer for years. A plus service. Thankful for all of them.

RF
Robert F.
Columbus, GA
Ram 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Robert said that the facility is outstanding.
This review was collected via phone interview by Customer Research Inc.

JL
Jim L.
Columbus, GA
Subaru Forester (Natl)
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Jim said the service was great. He did have an issues with the vehicle and ended up trading it in.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Box Springs, GA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Great!!!
The mechanic knew what the problem was and was afforded the time to complete the task at hand. The mechanic ( Brian ) worked hard to make sure the job was done above standard and seems to take pride in his work.

SM
Sean M.
Georgia
Dodge Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Sean said the employees met all the time lines and charged him what they said they would. Some of the new parts used were defective, but this facility warranties all the faulty parts.
This review was collected via phone interview by Customer Research Inc.

JA
JOAN A.
Columbus, GA
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018
Always good, personalized service
The folks at Willy Herold try to please ...... considerate, caring, honest, and fair......Thank you for taking care of me and my car!

LD
Laura D.
Columbus, GA
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Laura said the business's customer service is good, she has had no issues and they go above and beyond.
This review was collected via phone interview by Customer Research Inc.

ST
Scott T.
Georgia
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Scott said the employees provided great customer service. The work was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

BW
Breona W.
Columbus, GA
Chevrolet Cruze
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/19/2018 Category: Service
Breona said the staff was rude and they sold her a vehicle that was running hot the first week she got it. They claim they fixed the problem. The next week, she found out her vehicle was leaking oil and transmission oil and they told her there was nothing was wrong with her vehicle. She stated she felt like nothing should be wrong her vehicle if they would check her vehicle. She said the staff kicked her and her mother out of the business.
This review was collected via phone interview by Customer Research Inc.

JB
Josephine B.
Georgia
Lexus ES 330
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Spoke with Elizabeth. She said the staff provided good service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 564 in total