Willy Herold Automotive


Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

541 Reviews

100% Would Recommend
78% Business Response
Latest Review 4 days ago
James B. on 04/19/2018
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James said the staff is honest and they work with the best interests of the customer which is very rare these days. They did a great job and he appreciates this.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 04/16/2018
Review Created: 04/19/2018
This review was collected via phone interview by Customer Research Inc.
Toreakia S. on 04/18/2018
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Toreakia said the motor in her window was broken. This business, instead of installing a new one, installed a used one, which cut her cost in half.
Vehicle: Nissan Altima
Category: Service
Service Date: 03/30/2018
Review Created: 04/18/2018
This review was collected via phone interview by Customer Research Inc.
Linda B. on 04/06/2018
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Linda said every time she goes to this facility, the staff is always friendly. It does a really good job and she is well pleased.
Vehicle: Nissan Sentra
Category: Service
Service Date: 03/26/2018
Review Created: 04/06/2018
This review was collected via phone interview by Customer Research Inc.
Taejdrion T. on 04/06/2018
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Taejdrion said the service was good and there were no problems.
Vehicle: Ford Fusion
Category: Service
Service Date: 03/22/2018
Review Created: 04/06/2018
This review was collected via phone interview by Customer Research Inc.
DAVID E. on 04/04/2018
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"Fair pricing and great customer service "
See above
Vehicle: BMW 128i
Service Date: 04/02/2018
Review Created: 04/04/2018 08:13 AM
BERNARDO C. on 04/04/2018
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"Quick Service"
Great job done on time, with high quality and good cost. Thank you!
Vehicle: Dodge Journey
Service Date: 04/02/2018
Review Created: 04/04/2018 04:46 AM
Angela G. on 04/04/2018
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Angela said they did a very good job.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 03/08/2018
Review Created: 04/04/2018
This review was collected via phone interview by Customer Research Inc.
Robert F. on 03/26/2018
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Robert said they do an outstanding job.
Vehicle: Mercury Mariner
Category: Service
Service Date: 03/21/2018
Review Created: 03/26/2018
This review was collected via phone interview by Customer Research Inc.
Jennifer T. on 03/19/2018
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Jennifer said she likes the business. She had a good experience. Laura in the parts department has always helped them to the extreme. They love working with her, she is a wonderful person.
Vehicle: Subaru Outback
Category: Service
Service Date: 03/15/2018
Review Created: 03/19/2018
This review was collected via phone interview by Customer Research Inc.
Conner S. on 03/19/2018
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Conner said this business gives good service. The clincher is that this business charged him $800 less than what the Chevy dealership would have charged.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 03/14/2018
Review Created: 03/19/2018
This review was collected via phone interview by Customer Research Inc.
Sandra C. at Willy Herold Automotive responded on 03/21/2018

Thank you for allowing Willy Herold to service your vehicle, we would like to continue to be your service provider. 

Sandra Craig
Service Advisor
JOAN A. on 03/15/2018
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"Thank you "
Thank you so much for taking care of me on such short notice.....you are always so kind and considerate
Vehicle: Hyundai Elantra
Service Date: 03/12/2018
Review Created: 03/15/2018 05:54 PM
Sandra C. at Willy Herold Automotive responded on 03/20/2018

Thank you for allowing Willy Herold to service your vehicle Joan we look forward to seeing you for your next service.

Sandra Craig
Service Advisor
JAMES D. on 03/14/2018
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"The nicest people and the best service"
They've done right by me so many times at this point I wouldn't trust my car with anyone else. Excellent service.
Vehicle: Dodge Charger
Service Date: 03/13/2018
Review Created: 03/14/2018 05:09 AM
Sandra C. at Willy Herold Automotive responded on 03/20/2018

Thank you for allowing Willy Herold to service your vehicle James we look forward to seeing you for your next service.

Sandra Craig
Service Advisor
Mary W. on 03/13/2018
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Mary said the staff provided good customer service and she always uses them.
Vehicle: Ford Flex
Category: Service
Service Date: 03/09/2018
Review Created: 03/13/2018
This review was collected via phone interview by Customer Research Inc.
Sandra C. at Willy Herold Automotive responded on 03/20/2018

Thank you for allowing Willy Herold to service your vehicle.  We look forward to servicing your vehicle.

Sandra Craig
Service Advisor
Thirzel C. on 03/08/2018
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Thirzel said the staff helped her get the vehicle she wanted. She is very happy with her purchase and she appreciates the business.
Vehicle: Mitsubishi Eclipse
Category: Service
Service Date: 03/06/2018
Review Created: 03/08/2018
This review was collected via phone interview by Customer Research Inc.
Garvin G. on 03/06/2018
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Garvin said he would recommend this business for service.
Vehicle: Toyota Camry
Category: Service
Service Date: 02/14/2018
Review Created: 03/06/2018
This review was collected via phone interview by Customer Research Inc.
Sandra C. at Willy Herold Automotive responded on 03/20/2018

Thank you for allowing Willy Herold to service your vehicle. We look forward to seeing you for your next service.

Sandra Craig
Service Advisor
DANIELLE G. on 03/04/2018
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"The service and positive attitude "
Great customer service and communication skills !!!
Vehicle: Kia Optima
Service Date: 03/02/2018
Review Created: 03/04/2018 07:21 AM
Sandra C. at Willy Herold Automotive responded on 03/20/2018

Thank you for allowing Willy Herold to service your vehicle.  We look forward to seeing you at your next service

Sandra Craig
Service Advisor
Lynn B. on 03/03/2018
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Lynn said she's always pleased every time she goes in. She never has to wait long.
Vehicle: Toyota RAV4
Category: Service
Service Date: 02/27/2018
Review Created: 03/03/2018
This review was collected via phone interview by Customer Research Inc.
Sandra C. at Willy Herold Automotive responded on 03/20/2018

Thank you for allowingWilly Herold to service your vehicle.  We look foward to seeing you for your next service.

Sandra Craig
Service Advisor
Laura E. on 03/01/2018
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"Fantastic!"
My vehicle was in need of multiple repairs and Willy Herold performed the repairs in a prompt and speedy manner! Laura and Sandra are the best Service Writers around and Brian, the tech that worked on my car knows his stuff! I would not take my vehicle anywhere else! The price was way below the market price and I am so glad I took my car to them!
Vehicle: Honda CR-V
Service Date: 02/27/2018
Review Created: 03/01/2018 02:41 AM
RONALD C. on 02/17/2018
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"Greatness"
The people there are great. They made us feel like family just like they always have.
Vehicle: Nissan Xterra
Service Date: 02/16/2018
Review Created: 02/17/2018 08:47 PM
Sandra C. at Willy Herold Automotive responded on 02/19/2018

Thank you for allowing Willy Herold to service your vehicle.  We look forward to seeing you for your next service needs.

Sandra Craig
Service Advisor
Kelly H. on 02/13/2018
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Kelly said it was all around good service.
Vehicle: Subaru Legacy Wagon
Category: Service
Service Date: 02/09/2018
Review Created: 02/13/2018
This review was collected via phone interview by Customer Research Inc.
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