Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

652 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


JS
JAMES S.
Buena Vista, GA
Toyota Tundra
Verified Customer
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02/16/2019
Honest friendly labor
Willy Herold workers did their best to fix my car and get it back in a timely manner

JW
JAMIE W.
Columbus, GA
Chevrolet Equinox
Verified Customer
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02/15/2019
Customer service
Customer service is the best. Thanks for the professionals working there. I will return.

DE
DAVID E.
Columbus, GA
BMW 128i
Verified Customer
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02/14/2019
I would rate it 5 star service
Went there for an oil change. No problems. Good service and happy employee who served me.

CG
Christine G.
Columbus, GA
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Christine said the service was awesome, the business is awesome, Mr. Herold is awesome and so are his employees. The employees are also friendly and accommodating.
This review was collected via phone interview by Customer Research Inc.

MS
Maria S.
Columbus, GA
Toyota Sequoia
Verified Customer
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01/26/2019
SLK32AMG
I've been a customer for years and I'm always pleased with their work. The only issue I'm having right now is that they don't have a Mercedes mechanic so I have to take my car somewhere else for specific Mercedes service.

JA
JOAN A.
Columbus, GA
Hyundai Elantra
Verified Customer
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01/24/2019
Courteous and helpful
Always helpful and courteous.....I feel that my car is receiving very good attention.....thank you

BM
BARTON M.
Hamilton, GA
Nissan Altima
Verified Customer
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01/23/2019
Excellent Customer Service
The service department here is always a pleasure to come to. They are always prompt, courteous, and do a thorough job with my vehicles. I highly recommend them for all types of service.

Verified Customer
Midland, GA
Dodge Pickup
Verified Customer
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01/17/2019
Outstanding Customer Service Department!
Always great service, knowledgeable staff, and quality work. Always prompt with getting vehicle back to the customer quickly.

BH
Bob H.
Phenix City, AL
Mercury Grand Marquis
Verified Customer
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01/09/2019
good prompt customer service. kept me well informed with what my car needed.
I had good service and they were able to squeeze an oil change in with very short notice. I appreciate them working with me to get this done. price was good too.

TM
TAMINIKA M.
Columbus, GA
Kia Soul
Verified Customer
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01/09/2019
Great cars low miles
They have great cars with miles that don't compare anywhere. I had to buy a spare key for my 2011 soul and they cut and programmed it for me at a price that'll have me coming back.

The atmosphere is a family atmosphere. Once you shop Willy Herold you're family.

AF
Allison F.
Columbus, GA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Allison said they always treat her very well and she appreciates their attitude.
This review was collected via phone interview by Customer Research Inc.

EH
Ed H.
Georgia
Chrysler Concorde
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Ed said they worked him in right away. The service was prompt and reasonable.
This review was collected via phone interview by Customer Research Inc.

JB
JAMES B.
Columbus, GA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
great service
great customer service

DA
Deshaun A.
Columbus, GA
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Deshaun said the staff were able assist him and get him out quickly.
This review was collected via phone interview by Customer Research Inc.

JM
James M.
Columbus, GA
Saturn Ion
Verified Customer
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01/02/2019 Category: Service
James they were really great. He said they were honest and didn't try to take him to the bank.
This review was collected via phone interview by Customer Research Inc.

RW
Ron W.
Columbus, GA
Toyota Corolla
Verified Customer
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12/26/2018
Customer for 18 years
Family-owned business, retains its employees for the long term, we have bought and serviced several cars there. They will tell you if a service is not necessary, and I was impressed once when they admitted a mistake, in a case a dishonest person could have just charged me for an extra installation. The only downside is the service business is closed Saturdays.

KP
Keith P.
Columbus, GA
Chevrolet Traverse
Verified Customer
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12/20/2018
Reliable and Hinest
Great work done by folks who treat your vehicle as their own. Laura, Sandra and Bryan are great people to trust your repair work to.

GH
GLENDA H.
Columbus, GA
Chrysler PT Cruiser Classic
Verified Customer
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12/16/2018
Excellent service.
Friendly staff. Explained what they found in detail. Courteous and friendly.

TW
Thomas W.
Columbus, GA
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Thomas said they were very friendly. They were courteous. Also, they took care of his needs.
This review was collected via phone interview by Customer Research Inc.

MG
MCGREGOR G.
Columbus, GA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Friendly and stress free dealership
Each time I go in for my maintenance or looking at cars, they really help the customer to feel welcome. Very friendly group no matter who walks in the door, and no one is waiting to pounce to get that sale.