Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

606 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


BM
BARTON M.
Hamilton, GA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
Excellent Customer Service
I visited the dealership for an oil change. The service department is always prompt and courteous in taking care of the customers.

SD
STEVE D.
Columbus, GA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Great service
They were able to diagnose the issue I was having and fix the problem very quickly. Great service, great people.

BK
BESS K.
Columbus, GA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Great service
The service department team always does a great job. They are friendly and want do make sure their customers leave satisfied that their car has been properly serviced.

HJ
Hilde J.
Columbus, GA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Hilde said she has always been satisfied when she goes to this business. The mechanics were very nice and explained everything to her. The work was done quickly, it was good.
This review was collected via phone interview by Customer Research Inc.

SB
Sam B.
Columbus, GA
Honda Accord Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Sam said the service was consistent and they were honest.
This review was collected via phone interview by Customer Research Inc.

JA
JOAN A.
Columbus, GA
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Courteous and helpful
The folks at Willy Herold do all they can to help with any problems your car might have.....

JR
John R.
Columbus, GA
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018 Category: Service
John said he has used the business for years and he was always satisfied with their work. However, he said he had an issue with the vehicle and he took it back. He said he was told by the business it was something he could handle himself and If the problem continues to bring it back.
This review was collected via phone interview by Customer Research Inc.

SM
Stanly M.
Midland, GA
Lincoln LS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Stanly said his experience was real good.
This review was collected via phone interview by Customer Research Inc.

JB
James B.
Georgia
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
James said that he is already recommending this business for service.
This review was collected via phone interview by Customer Research Inc.

BD
Buddy D.
Georgia
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Buddy said the business's service is phenomenal and it is the most outstanding experience he has ever had.
This review was collected via phone interview by Customer Research Inc.

JE
Jackie E.
Georgia
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Jackie said they always treat her good. They are a great group of people and it's a great place to do business.
This review was collected via phone interview by Customer Research Inc.

AB
Andrea B.
Georgia
Honda Accord Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2018 Category: Service
Andrea said she was the first person at this business for an oil change, and it still took over a hour to complete. She said the door to the business was open so she went in and was told by the staff that they were not open yet, so she went and sat in her vehicle and she watched 2 people go in and he did not tell them that they were closed as she had been told prior.
This review was collected via phone interview by Customer Research Inc.
Sandra C. from Willy Herold Automotive responded on 09/11/2018

Mrs. Andrea I'm sorry for your inconvenience when arriving at Willy Herolds in the morning Willy Herolds service department does open at 8am Monday-Friday after reviewing your repair order your vehicle was the first repair order of the day and the first to be closed.We started on your vehicle at 8:14 and completed at 9:15 which is the normal time for a oil change and tire rotation. Again I'm very sorry for the inconvenience.

Sandra Craig
Service Advisor

PB
Pat B.
Midland, GA
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Pat said the business is friendly and they do good work.
This review was collected via phone interview by Customer Research Inc.

JW
JAMIE W.
Columbus, GA
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018
Review
Service and the people..

TM
Tina M.
Columbus, GA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Tina said she always uses this facility. They go above and beyond what she needs them to do.
This review was collected via phone interview by Customer Research Inc.

JG
JAMES G.
Columbus, GA
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018
Best staff and service
So, it's really too bad that we didn't know about Willy Herald's any sooner. The staff is always friendly and service is reliable and affordable. AND the next time I need a car, I will definitely shop his lot!
Sandra C. from Willy Herold Automotive responded on 09/11/2018

Thank you James you guys are wonderful customer.

Sandra Craig
Service Advisor

BD
Bill D.
Columbus, GA
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018
Great service as I have come to expect.
Got routine service done plus diagnosed a situation that was under warranty and directed me to the Subaru dealer who could correct the problem. Helped me with the Subaru National Helpline number and other useful advice.
Sandra C. from Willy Herold Automotive responded on 09/11/2018

Thank you for being such a loyal customer Bill our staff at Willy Herold is willing to help any way possible.

Sandra Craig
Service Advisor

KM
Kevin M.
Columbus, GA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Kevin said he appreciated this business' communication and information in explaining things to him.
This review was collected via phone interview by Customer Research Inc.
Sandra C. from Willy Herold Automotive responded on 09/11/2018

Thank you for allowing Willy Herold to service your vehicle.

Sandra Craig
Service Advisor

BB
Brian B.
Columbus, GA
Nissan Pathfinder
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/15/2018 Category: Service
Brian said the service that was done was good but there was a lack of communication.
This review was collected via phone interview by Customer Research Inc.

KH
Katherine H.
Columbus, GA
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Katherine said she used them for at least 10 years if not more and Janet and Janet are great.
This review was collected via phone interview by Customer Research Inc.
Sandra C. from Willy Herold Automotive responded on 09/11/2018

Thank you for being such a loyal customer.

Sandra Craig
Service Advisor

Displaying Review 1 - 20 of 606 in total