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Wilson Bros Co LLC. Towing & Auto Repair

Average Score
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(2 Reviews)
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Inactive Business

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ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
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(252) 453-2711
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6599 Caratoke Highway Grandy, NC 27939
Wilson Bros Co LLC. Towing & Auto Repair's Reviews
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(2 Reviews)

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Shelton P.
Jarvisburg, NC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/15/2023
0
Deceptive of Pricing
I took my 2010 Nissan Frontier Pu truck to Wilson Bro. Company LLC. automotive repair shop in Grandy, NC on 9-1-2023 with needed repairs. My trucks Engine light, 4x4 light, VDF light and Overdrive light were all on on the dashboard of my vehicle. When driving the truck it would buck like a Bull at a rodeo while the 4x4 was engaging On & Off. The truck would stall out when driving, but I somehow managed to get it to the shop, when it cut off in the parking lot of Wilson Bro. garage. I explained to the guy behind the front desk that the truck even cut off outside while parked if he'd like to take a look at it. He replied that he didn't have anyone in the shop at the time to look at it because the mechanics were busy in the back working on other vehicles. I even explained that the oil wasn't even on the dip stick and I had replaced the filter and oil days prior. I was later advised that the truck had several issues going on that are contributing to the problem. 1-The Engine Crankshaft Position sensor. 2-The valve cover gasket(s) were leaking oil & 3-The truck was in need of Brake Pads. I agreed to the needed repairs at the suggestion of the service technician. When I came back to receive the Bill, I was asked by the guy behind the counter if I wanted to pay by Cash or Card? I replied I didn't have Cash on hand but could go to the ATM to get some or I could just pay with my Bank Debit Card. I paid with my Bank Debit Card and left. When I got home and took a closer look at my Bill, I got pissed when I saw that I was deceived by paying a service credit card Fee of $36.48, Job Supplies of $44.97. This was the printed version of my Bill I received. (1) Crankshaft Position Sensor @ $52.99
(1) Valve Cover Gasket Set @ $45.67
(1) Front Brake Pad Set @ $68.20
(1) Bank Debit Card processing Fee @ $36.48
(1) Job Supplies Fee @ 44.97
Parts Cost(s) came out to $248.31
LABOR COST(s) came out to $642.40
My TOTAL COST came out to.................$950.83

"I was never at any time given an estimate of ANY repair cost(s)", BUT, on the 2nd page of my Bill was printed the following: Original Estimate $125.64. REVISIONS: $713.44 And Lastly the CURRENT Estimate: $839.08
NON of which was ever discussed with me in person and Or over the phone as a common courtesy to me as a paying customer. I would have liked KY- Jelly to go with the screwing I received from Wilson Bro. Company LLC. automotive garage. I will not return there, nor will I refer anyone to have their vehicle serviced there in the future. I even contacted the Currituck County Chamber of Commerce but was told they are not listed with them. I guess, I can partly blame myself for not asking, but assuming the bill would only be between $500-$600 tops. Still, I am not satisfied with the deceptive way they do business and the high costs they accrue onto a customers bill.
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