ReScore Reviews™ (18)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.7777806/5rating 1.7777806rating 1.7777806rating 1.7777806rating 1.7777806
85% Would Recommend
100% Business Response
Latest Review 3 days ago
Robert F. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall"
Vehicle was service for a recall.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/19/2018
Service Type: Repair
Review Created: 02/21/2018 05:38 PM
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LAUREN W. at Wilson Hyundai responded on 02/24/2018

Mr. Fields,

Thank you for allowing us to service your Hyundai Elantra! We appreciate your business and look forward to seeing you at your next service appointment! 

Have a great weekend,

Lauren Wilson 
Wilson Hyundai 
Service Manager

Heidi G. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Quick and great service!
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/20/2018 08:54 AM
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LAUREN W. at Wilson Hyundai responded on 02/20/2018

Heidi,

Thank you for allowing us to esrvice your Hyundai Veloster! We appreciate your business and look forward to seeing you at your next service appointment! 

Have a great day,

Lauren Wilson 
Wilson Hyundai 
Service Manager

James H. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, courteous people"
Friendly, courteous people who keep you informed of what's going on, explaining problems, and offering solutions.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/20/2018 08:15 AM
8f09faee2a0c57d2fb242da63748d791?s=28
LAUREN W. at Wilson Hyundai responded on 02/20/2018

James,

Thank you for allowing us to service your Hyundai Sonata! We appreciate your  business and look forward to seeing you at your next service appointment! 

Have a great day,

Lauren Wilson 
Wilson Hyundai 
Service Manager

Verified Customer on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"prompt service, pleasant employees"
prompt service, pleasant employees
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/19/2018 04:21 PM
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LAUREN W. at Wilson Hyundai responded on 02/20/2018

Marjorie,

Thank you for allowing us to service your Hyundai Elantra! We appreicate your business and look forward to seeing you at your next service appointment! 

Have a great day,

Lauren Wilson 
Wilson Hyundai 
Service Manager

Rebecca W. on 02/18/2018
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jennifer"
It’s great because Jennifer is knowledgeable, efficient and caring.
The only reason I would not recommend Hyundai is because of so many recalls. I have cancer and it’s difficult to keep bringing it in.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/18/2018 08:50 AM
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LAUREN W. at Wilson Hyundai responded on 02/20/2018

Jennifer,

I am so very sorry to hear that you are sick and will be praying for you! Thank you for allowing us to service your Hyundai Sonata! We appreciate your business and look forward to seeing you at your next service appointment! 

Have a great day,

Lauren Wilson 
Wilson Hyundai 
Service Manager

Walter W. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"wait time for service"
the employes
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/16/2018 07:23 AM
8f09faee2a0c57d2fb242da63748d791?s=28
LAUREN W. at Wilson Hyundai responded on 02/16/2018

Walter,

Thank you for allowing us to service your Hyundai Genesis! We appreciate your business and look forward to seeing you at your next service appointment! 

Have a great weekend,

Lauren Wilson 
Wilson Hyundai 
Service Manager

Jon A. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Excellent car and good service.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/15/2018 04:57 AM
8f09faee2a0c57d2fb242da63748d791?s=28
LAUREN W. at Wilson Hyundai responded on 02/15/2018

Jon,

Thank you for allowing us to service your Hyundai Sonata! We appreicate your business and look forward to seeing you at your next service appointment! 

Have a great day,

Lauren Wilson 
Wilson Hyundai 
Service Manager

Ej M. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"every problem was corrected."
every problem was corrected.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/14/2018 02:51 PM
8f09faee2a0c57d2fb242da63748d791?s=28
LAUREN W. at Wilson Hyundai responded on 02/14/2018

Ej,

Thank you for allowing us to service your Hyundai Sonata! We appreciate your business and look forward to seeing you at your next service appointment! 

Have a great day,

Lauren Wilson 
Wilson Hyundai 
Service Manager

Verified Customer ReScore Review on 02/17/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Follow-up by Lauren"
Lauren followed up with me regarding my experience. Due to the customer service and follow up, I felt as if my concerns were addressed and that I was valued as a customer. Thank you.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/13/2018 04:49 PM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Improvements Needed"
Lack of consideration for customer. No communication regarding status of vehicle until prompted by me...
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/13/2018 04:49 PM
8f09faee2a0c57d2fb242da63748d791?s=28
LAUREN W. at Wilson Hyundai responded on 02/14/2018

Tracee, 

I am very sorry that your service was not completed in a timely manner! I will be calling you tomorrow to speak to you about your service visit and see what I can do to improve it! 

Have a great night,

Lauren Wilson 
Wilson Hyundai 
Service Manager 

Verified Customer on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
Good job
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/13/2018 04:18 PM
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LAUREN W. at Wilson Hyundai responded on 02/16/2018

Robert,

Thank you for allowing us to service your Hyundai Genesis! We appreciate your business and look forward to seeing you at your next service appointment! 

Have a great weekend,

Lauren Wilson 
Wilson Hyundai 
Service Manager

John T. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"?"
Very accommodating
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/13/2018 01:31 PM
8f09faee2a0c57d2fb242da63748d791?s=28
LAUREN W. at Wilson Hyundai responded on 02/16/2018

John,

Thank you for allowing us to service your Hyundai Genesis! We appreciate your  business and look forward to seeing you at your next service appointment! 

Have a great weekend,

Lauren Wilson 
Wilson Hyundai 
Service Manager

Verified Customer on 02/12/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service was great, but took a while"
I am very pleased with the work and the staff. It just took 2 hours to get a tire changed.
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/12/2018 10:47 AM
8f09faee2a0c57d2fb242da63748d791?s=28
LAUREN W. at Wilson Hyundai responded on 02/16/2018

Jaime, 

Thank you for allowing us to service your Hyundai Azera! We appreciate your business and look forward to seeing you at your next service appointment! I am sorry that your service took longer than it should have and I have put new policies and procedures in place and hopefully next time you are in you will be in and out faster! 

Have a great weekend,

Lauren Wilson 
Wilson Hyundai 
Service Manager

Belven C. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
I love the customer service. Can't remember her name I think Shelly.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/31/2018
Service Type: Repair
Review Created: 02/10/2018 02:59 AM
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LAUREN W. at Wilson Hyundai responded on 02/12/2018

Belven,

Thank you for allowing us to service your Hyundai Elantra! We appreciate your business and are so glad you had a wonderful experience with Shellie! We look forward to seeing you at your next service appointment.

Have a great day,

Lauren Wilson 
Wilson Hyundai 
Service Manager

Randy P. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"very friendly and understanding"
yes i would recommend to my friend to this business.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/01/2018
Service Type: Repair
Review Created: 02/08/2018 05:54 PM
8f09faee2a0c57d2fb242da63748d791?s=28
LAUREN W. at Wilson Hyundai responded on 02/09/2018

Randy,

Thank you for allowing us to service your Hyundai Elantra! We appreciate your business and look forward to seeing you at your next service appointment! 

Have a great weekend,

Lauren Wilson 
Wilson Hyundai 
Service Manager

William W. ReScore Review on 02/16/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"All is well now! Lauren Wilson followed up on my former problem and Wilson Hyundia made all repairs and covered them on warrenty!"
Everyone was pleasant and helpful to address my needs.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 01/31/2018
Service Type: Repair
Review Created: 02/07/2018 09:25 PM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"I still have the problem I carried it in for!"
I don't enjoy driving this car on a trip!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 01/31/2018
Service Type: Repair
Review Created: 02/07/2018 09:25 PM
8f09faee2a0c57d2fb242da63748d791?s=28
LAUREN W. at Wilson Hyundai responded on 02/08/2018

Mr. Walker,

It was so nice to talk to you today on the telephone! I look forward to seeing you on Monday so that we can get your steering fixed on your vehicle! 

Have a great day,

Lauren Wilson 
Wilson Hyundai 
Service Manager

Verified Customer on 02/04/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Job"
They took care of me on time. Provided snacks, water, and washed car. Overall great job!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/31/2018
Service Type: Repair
Review Created: 02/04/2018 04:27 PM
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LAUREN W. at Wilson Hyundai responded on 02/05/2018

Sonia,

Thank you for allowing us to service your Hyundai Sonata! We appreciate your business and look forward to seeing you at your next service appointment! 

Have a great day,

Lauren Wilson 
Wilson Hyundai
Service Manager

Charles G. on 02/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great job"
great job
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/23/2018
Service Type: Repair
Review Created: 02/02/2018 09:16 AM
8f09faee2a0c57d2fb242da63748d791?s=28
LAUREN W. at Wilson Hyundai responded on 02/02/2018

Mr. Grant,

Thank you for allowing us to service your Hyundai Sonata! We appreciate your business and look forward to seeing you at your next service appointment! 

Have a great weekend! 

Lauren Wilson 
Wilson Hyundai 
Service Manager 

Alan A. on 02/01/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!!!"
Great Quick Service!!! Thanks!!
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 01/30/2018
Service Type: Maintenance
Review Created: 02/01/2018 03:57 PM
8f09faee2a0c57d2fb242da63748d791?s=28
LAUREN W. at Wilson Hyundai responded on 02/02/2018

Mr. Anderson,

Thank you for allowing us to service your Hyundai Elantra! We appreicate your business and look forward to seeing you at your next service appointment! 

Have a great weekend! 

Lauren Wilson 
Wilson Hyundai 
Service Manager 

Richard H. on 02/01/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Rick Hanks "
Great service & great people! Shellie & Matt really are good at what they do. Shellie made sure I was taken care of. My car has a part that is required to correct the problem it has been having for a week or two. The part is on back order and hopefully will be in soon. Shellie made sure I had a rental to use until my car can be repaired. Thanks
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/26/2018
Service Type: Repair
Review Created: 02/01/2018 12:08 PM
8f09faee2a0c57d2fb242da63748d791?s=28
LAUREN W. at Wilson Hyundai responded on 02/02/2018

Rick,

Thank you for allowing us to service your Hyundai Sonata! We appreciate your business and look forward to seeing you at your next service appointment! 

Have a great weekend,

Lauren Wilson 
Wilson Hyundai 
Service Manager

Kourtney P. on 02/01/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Experience was Professional with courtesy to details. Turn around time was awesome."
The Experience was Professional with courtesy to details. Turn around time was awesome.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 01/30/2018
Service Type: Maintenance
Review Created: 02/01/2018 11:50 AM
8f09faee2a0c57d2fb242da63748d791?s=28
LAUREN W. at Wilson Hyundai responded on 02/02/2018

Kourtney,

Thank you for allowing us to service your Hyundai Accent! We appreciate your business and look forward to seeing you at your next service appointment! 

Have a great weekend,

Lauren Wilson 
Wilson Hyundai 
Service Manager 

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