ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
100% Business Response
Latest Review 3 days ago
Michael M. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Team at Woody Smith Hyundai"
i have purchased 3 Hyundai from Woody Smith. From William in Sales to Tanya in Service, Woody's team is terrific. I plan to buy again from Woody Smith.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/17/2017 07:53 AM
Taylor C. at Woody Smith Hyundai responded on 11/17/2017

Thank you for the great review! We appreciate your business and look forward to seeing you soon. 

Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very caring, honest, and efficient associates. "
I feel that the service I get is always great and that staff and technicians really care.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/15/2017 03:24 PM
Taylor C. at Woody Smith Hyundai responded on 11/16/2017

Thank you for the great review! We appreciate your business and look forward to seeing you again. 

Forrest V. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Service dept. and customer support ever"
They are always informative and helpful
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/13/2017 12:03 PM
Taylor C. at Woody Smith Hyundai responded on 11/14/2017

Thanks for the great review! We appreciate your business and look forward to seeing you soon. 

Verified Customer on 11/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"ok"
follow up was good
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/12/2017 12:04 PM
Taylor C. at Woody Smith Hyundai responded on 11/13/2017

Thank you for the review! We appreciate your business and look forward to seeing you again. 

NANCY O. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Taylor was great! Thank you
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/08/2017 04:12 PM
Taylor C. at Woody Smith Hyundai responded on 11/08/2017

Thank you for the great review! We appreciate your business and look forward to seeing you again. 

Mae P. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best price in town! "
I have been getting my oil changed here since I bought my first Hyundai. [Used, from a different dealer] The price is lower than anywhere in town! I recently needed new tires - again, Hyundai had the best deal! I'm telling everyone I know to check these guys out!
Vehicle: 2010 Hyundai Tucson
Category: Service
Service Date: 10/20/2017
Service Type: Maintenance
Review Created: 11/08/2017 06:39 AM
Joshua G. on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Skilled friendly service team!"
Both the service and sales teams at this location are fantastic they always remember who you are and are ready to serve you with whatever you need from an oil change to an engine replacement they do it all. Woody Smith Hyundai is always ready to provide complementary vehicle when servicing which is fantastic since my family leads a very busy schedule.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/30/2017
Service Type: Repair
Review Created: 11/04/2017 06:31 PM
Taylor C. at Woody Smith Hyundai responded on 11/06/2017

Thank you for the great review! We appreciate your business and look forward to seeing you again. 

Michael G. on 11/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff was timely and professinal"
I Will return for service here the furture. Very pleased.
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 10/31/2017
Service Type: Repair
Review Created: 11/02/2017 01:17 PM
Taylor C. at Woody Smith Hyundai responded on 11/02/2017

Thanks for the great review! We appreciate your business and look forward to seeing you again. 

Brian C. on 11/02/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Did not complete a safety recall."
Refused to complete safety recall as specified by Hyundai.
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 10/27/2017
Service Type: Repair
Review Created: 11/02/2017 06:31 AM
Taylor C. at Woody Smith Hyundai responded on 11/03/2017

Sorry for the news you had received about your vehicle, we can only replace and do as the recall states. However we have contacted Hyundai and the prior approval center and are just waiting to here back from them on what assistance they can provide. Thank you for your business and we hope we can get this resolved for you. 

Taylor C. on 11/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"provide great service "
great service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/30/2017
Service Type: Maintenance
Review Created: 11/01/2017 01:27 PM
Taylor C. at Woody Smith Hyundai responded on 11/01/2017

Thanks for the review. 

Melvin H. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very courteous and nice."
Great service. Nice employees.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 10/26/2017
Service Type: Repair
Review Created: 10/31/2017 06:54 PM
Taylor C. at Woody Smith Hyundai responded on 11/01/2017

Thanks for the 5 star review! We appreciate your business and look forward to seeing you soon. 

Terri C. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department"
Great job as always, love Tonya and the other guy (sorry i can't remember his name), they make you feel at home.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 10/31/2017 12:02 PM
Taylor C. at Woody Smith Hyundai responded on 10/31/2017

Thanks for the great review! We appreciate your business and hope to see you soon. 

Mack S. on 10/31/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"OK"
Right now service is free.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/25/2017
Service Type: Maintenance
Review Created: 10/31/2017 07:53 AM
Taylor C. at Woody Smith Hyundai responded on 10/31/2017

Thanks you for your business! We look forward to seeing you again. 

Donna R. on 10/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and efficient"
They are always friendly and get me in and out quickly.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 10/25/2017
Service Type: Maintenance
Review Created: 10/27/2017 01:27 PM
Taylor C. at Woody Smith Hyundai responded on 10/27/2017

Thank you for the 5 star review! We appreciate your business and look forward to seeing you again. 

Loa D. on 10/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick, professional, thorough."
Comfortable waiting room. Helpful service people.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/24/2017
Service Type: Maintenance
Review Created: 10/26/2017 08:57 PM
Taylor C. at Woody Smith Hyundai responded on 10/27/2017

Thank you for the great review! We appreciate your business and look forward to seeing you again. 

Mark B. on 10/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"my last service"
very friendly , quick
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/24/2017
Service Type: Maintenance
Review Created: 10/26/2017 04:33 PM
Taylor C. at Woody Smith Hyundai responded on 10/27/2017

Thank you for the 5 star review! We appreciate your business and look forward to seeing you soon. 

Joni M. on 10/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff."
Very friendly front people. They did a great job at the repairs. However, when I pay $600 for repairs you could vacuum my car.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/25/2017 06:21 PM
Taylor C. at Woody Smith Hyundai responded on 10/26/2017

Sorry your car didn't get vacuumed you are more than welcome to swing by anytime for a wash and vacuum. We appreciate your business and always look forward to seeing you. Thanks  

Bonnie H. on 10/24/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Smoke in my car"
SAME
Vehicle: 2007 Hyundai Entourage
Category: Service
Service Date: 10/20/2017
Service Type: Maintenance
Review Created: 10/24/2017 01:02 PM
Taylor C. at Woody Smith Hyundai responded on 10/24/2017

Sorry your car had smelt like smoke none of your technicians would have smoked in your car 

Taylor C. at Woody Smith Hyundai responded on 10/24/2017

Sorry your car had smelt like smoke none of our technicians would have smoked in your car if there is something we can do to fix it please let us know. The lights got shut off due to the fact that when we are doing our safety inspection that is one of the items on the check list. We apologize they didn't get set back to the normal setting, please let me know how I can make the situation better. Thanks 

Roger P. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Replacement of undercarriage cover and oil change"
They are very prompt and get the work done as requested and more.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 10/18/2017
Service Type: Maintenance
Review Created: 10/21/2017 01:45 PM
Taylor C. at Woody Smith Hyundai responded on 10/23/2017

Thank you for the 5 star review We appreciate your business and look forward to seeing you again. 

Jerome R. on 10/19/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
" First visit"
Glad it was local
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/19/2017 04:41 PM
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