World Hyundai Matteson


Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5rating 4.46

1508 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 3.7333347/5Overall Rating 3.7333347/5Overall Rating 3.7333347/5rating 3.7333347rating 3.7333347
Original
Overall Rating 2.06667/5Overall Rating 2.06667/5rating 2.06667rating 2.06667rating 2.06667
90% Would Recommend
100% Business Response
Latest Review 1 day ago
Thomas M. on 10/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
" good service"
The service was very good
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/22/2017 10:31 PM
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MARIELA C. at World Hyundai Matteson responded on 10/23/2017

Hello Mr. Mabry,

Thank you for taking the time to complete the survey. We look forward to servicing your vehicle in the future. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Antionette A. on 10/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The way thye service departments keeps you informed during yourwait"
Excellent
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/22/2017 04:26 PM
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MARIELA C. at World Hyundai Matteson responded on 10/23/2017

Hello Antionette,

Thank you for taking the time to complete the survey. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
PAUL C. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied "
I’m in and out as expected
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/20/2017 07:13 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 10/21/2017

HELLO PAUL,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

HAVE A WONDERFUL DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Verified Customer on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Took longer than usual. However, the customer service and quality of service were great.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/19/2017 09:00 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 10/20/2017

HELLO,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

HAVE A WONDERFUL DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Patricia K. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very happy"
Everyone at this dealership is very nice and accommodating and the service performed, very good.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 07:08 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 10/20/2017

HI PATRICIA,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

HAVE A WONDERFUL DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Christina P. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service with a smile!"
Yet another successful service; complete in every way. I appreciate the professional attention to detail and the way the process is handled from start to finish.

Thanks!
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/19/2017 11:11 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 10/19/2017

HELLO CHRISTINA,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

HAVE A GREAT DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Diane K. on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Excellent service"
Excellent service
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 10:10 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 10/19/2017

HI DIANE,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

HAVE A GREAT DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Karen M. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service is great and the people are accomidating"
Great service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/02/2017
Service Type: Repair
Review Created: 10/19/2017 09:55 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 10/19/2017

HELLO KAREN,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE APPRECIATE YOUR WONDERFUL COMMENTS! HAVE A GREAT DAY!

Tiffany Rebb
Service Bdc
708-983-6533
APRIL S. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Accommodating "
I called before I came in and told them the issue with my vehicle. They told me that they could work me into their schedule (it was a Saturday). The wait time was a little long, but considering it was a last minute appointment, I didn't mind the wait. I was appreciative that they were taking care of my car.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 03:57 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 10/18/2017

HI APRIL,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

HAVE A GREAT DAY!

Tiffany Rebb
Service Bdc
708-983-6533
William W. on 10/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"REVIEW OF VISIT"
FRIENDLY STAFF IS OUTSTANDING
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/16/2017 08:19 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 10/18/2017

HI WILLIAM,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

WE APPRECIATE YOUR WONDERFUL REMARKS ABOUT THE STAFF HERE! HAVE A GREAT DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Vernon J. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Regular service to my 2015 Hyundai"
Good service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/16/2017 07:38 PM
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MARIELA C. at World Hyundai Matteson responded on 10/17/2017

Hello Vernon,

Thank you for your business and the great review and for taking the time to complete our survey. Have a great day. 

Mariela Carrera
Service BDC
708-983-6569
Verified Customer on 10/16/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Don't believe the salesperson! Untrustworthy!!"
Service department great. Car salesman are untrustworthy. Keep getting calls, e-mails and letters saying I'm approved for a lower rate. I went in 3 times and instead they tried selling me a new vehicle. That's not what I went in for and the emails, phone calls and mail was a farce to get me in and buy a new car!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/16/2017 06:53 PM
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MARIELA C. at World Hyundai Matteson responded on 10/17/2017

Hello,

Thank you for taking the time to complete our survey. We do apologize for the inconveniences feel free to contact our Sales Manager regarding the misinformation you have been given. We do thank you for all of your business. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Darlene G. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Great service,communication excellent skills with all people in service department
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/16/2017 04:10 PM
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MARIELA C. at World Hyundai Matteson responded on 10/17/2017

Hello Darlene,

Thank you for taking the time to complete the survey and for all of your business. We look forward to servicing your vehicle in the future. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Sharon J. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A Friendly Place"
They always treat me like a friend. I trust them and as long as the weather permits I would continue to go there for service.
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/14/2017 09:07 AM
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MARIELA C. at World Hyundai Matteson responded on 10/14/2017

Hello Sharon,

Thank you for taking the time to complete the survey. Thank you for your business and also for the 5 start review. Have a wonderful weekend.

Mariela Carrera
Service BDC
708-983-6569
Latrice A. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ms.latrice"
Very nice place ,but they promise me a gift card and never got it
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/13/2017 06:19 PM
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MARIELA C. at World Hyundai Matteson responded on 10/14/2017

Hello Ms Latice,

Thank you for taking the time to complete the survey. We look forward to servicing you vehicle in the future. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Ricardo R. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They take care of business "
They get the job done no bull shit
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/12/2017 07:31 PM
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MARIELA C. at World Hyundai Matteson responded on 10/13/2017

Hello Ricardo,

Thank you for taking the time to complete the survey, we do value our customers opinions. Thanks for the 5 star review. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Daniel C. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Elantra"
The service department is very good. I am thinking the prices could be lower.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/12/2017 12:15 PM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 10/12/2017

HI DANIEL,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

HAVE A WONDERFUL DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Verified Customer on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good job"
Good job
Vehicle: 2010 Hyundai Veracruz
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/12/2017 11:53 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 10/12/2017

 HELLO,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

HAVE A WONDERFUL DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Cortez M. on 10/12/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Cortez Mack"
Hyundai provides good servicing on my car due to a Recall.

But, as far as recommending them to family or friends, I’d be VERY, VERY HESITANT!!!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/12/2017 10:28 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 10/12/2017

HELLO CORTEZ,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

HAVE A GREAT DAY!

Tiffany Rebb
Service Bdc
708-983-6533
Verified Customer on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"NA"
Great service
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/12/2017 10:24 AM
Tiffany R., Service Bdc at World Hyundai Matteson responded on 10/12/2017

HI,

THANKS FOR TAKING THE TIME TO COMPLETE THE SURVEY!

HAVE A WONDERFUL DAY!

Tiffany Rebb
Service Bdc
708-983-6533
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