Overview

Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5rating 4.47

2086 Reviews

ReScore Reviews™ (48)

ReScore
Overall Rating 4.1249983/5Overall Rating 4.1249983/5Overall Rating 4.1249983/5Overall Rating 4.1249983/5rating 4.1249983
Original
Overall Rating 2.20833/5Overall Rating 2.20833/5rating 2.20833rating 2.20833rating 2.20833
90% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


AH
Amy H.
Henry, IL
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Great Service
Quick, friendly service! Always!
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MARIELA C. from World Hyundai Matteson

Amy,

Thank you for taking the time to complete the survey. Amy, thank you for the awesome review! We appreciate your continued business and look forward to seeing you again soon. 

Thank you, 

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

DG
Debbie G.
Flossmoor, IL
2006 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Excellent customer care!
Brought my car in for a recall issue. Was treated like royalty.
Considering a new car purchase here as well.
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MARIELA C. from World Hyundai Matteson

Hello Debbie,

Thank you for taking the time to complete our survey. Debbie, thank you for the awesome review! We appreciate your business and look forward to seeing you again soon. 


Thank you, 

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

GY
Georgina Y.
Country Club Hills, IL
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Customer service
Does a great job but the wait is too long for a oil change I waited 2 hours for an oil change that's too long
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MARIELA C. from World Hyundai Matteson

Hello Georgina,

Thank you for taking the time to complete our survey. We do apologize for the extended wait times. Thank you again for your feedback. Have a great day.





Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

Anonymous avatar
Verified Customer
Manteno, IL
2011 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Cookies
Fixed the problem right the first time, staff and other customer are friendly, and the fresh baked cookie were a great surprise.
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MARIELA C. from World Hyundai Matteson

Hello,

Thank you for taking the time to complete the survey. We are thankful for allowing us to best serve you with your vehicle needs. We are glad you enjoyed our cookies. Have a great day.

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

Anonymous avatar
Verified Customer
Sauk Village, IL
2005 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Anonymous
Prompt, courteous, efficient, concern for customer,
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MARIELA C. from World Hyundai Matteson

Good Morning,

We are thankful for allowing us to best serve you with your vehicle needs. Thank you for the 5 star review. Have a great day.

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

DJ
Debra J.
Chicago, IL
2014 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Attentive
Will return
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MARIELA C. from World Hyundai Matteson

Good Morning Debra,

We are thankful for allowing us to best serve you with your vehicle needs. Thank you for the 5 star review.


Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

JH
Jordan H.
Olympia Fields, IL
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018 Category: Service
Excellent Service!
The service at Hyundai Matteson was nothing short of amazing! I went there when I noticed that my engine light was on. Hyundai determined that I needed to have my thermostat replaced. They replaced the thermostat, and went above and beyond to make sure that my car's warranty would cover it. The thermostat was free, and they even washed my car! Highly recommend.
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MARIELA C. from World Hyundai Matteson


Good Morning Jordan,

Thank you for your business and for taking the time to complete our survey. We are thankful for allowing us to best serve you with your vehicle needs. Thank you for the 5 star review.



Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

PH
Paul H.
Frankfort, IL
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Hyundai Elantra gets great gas mileage.
Great service at a clean location from friendly people.
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MARIELA C. from World Hyundai Matteson


Paul,

Thank you for taking the time to complete our survey. We appreciate your positive review and we thank you your business. Have a great weekend. 


Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

TH
Tammy H.
Matteson, IL
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Service
Very Courteous and Professional experience.
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MARIELA C. from World Hyundai Matteson


Tammy,

We are thankful for allowing us to best serve you with your vehicle needs. Thank you for the 5 star review.



Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

AP
Antonio P.
Chicago, IL
2018 Hyundai Sonata
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/18/2018 Category: Service
First oil change
..
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MARIELA C. from World Hyundai Matteson


Antonio, on behalf of World Hyundai Matteson, I do apologize for any inconvenience you experienced. Please reach out to our Service Manager Edgar Cortes who can be reached at 708-983-6522 to go over your concerns, 


Thank you, 



Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

JR
James R.
Chicago, IL
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Great customer service
I really enjoy the friendly atmosphere and everyone be in point
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MARIELA C. from World Hyundai Matteson


Hello,

Thank you for taking the time to complete our survey. James, thank you for the awesome review! We appreciate your continued business and look forward to seeing you again soon. 


Thank you, 

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

Anonymous avatar
Verified Customer
Harvey, IL
2015 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Great service
Great job
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MARIELA C. from World Hyundai Matteson


Hello,

Thank you for taking the time to complete the survey. We are thankful for allowing us to best serve you with your vehicle needs. Thank you for the 5 star review.

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

DK
Derek K.
New Lenox, IL
2015 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Customer service
Customer service is top notch
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MARIELA C. from World Hyundai Matteson


Hello Derek,

Thank you for taking the time to complete the survey. We are thankful for allowing us to best serve you with your vehicle needs. Thank you for the awesome review.

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

DT
Deanna T.
Hazel Crest, IL
2007 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Supervisor
Good Customer Service
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MARIELA C. from World Hyundai Matteson

Good Afternoon Deanna,

Thank you for your business and for taking the time to complete the survey. We look forward to servicing your vehicles needs in the future. Have a great day. 


Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

RR
Robert R.
Chicago, IL
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
My Personal Review
I was warmly welcome. Service was timely. Overall staff were exceptionally friendly. I will continue to choose World Hyundai as my car preferred dealership.
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MARIELA C. from World Hyundai Matteson


Hello Mr. Reed,

Robert, thank you for the awesome review! We appreciate your continued business and look forward to seeing you again soon. Have a great day.


Thank you, 

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

AT
Amber T.
Mokena, IL
2018 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2018 Category: Service
Friendly
I don't want to write a paragraph.
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MARIELA C. from World Hyundai Matteson


Thank you for taking the time to complete our survey! Please let us know how we can improve our services in the future. Have a great day.

Thank you,

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

CS
Carol S.
Hammond, IN
2009 Hyundai Elantra To
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Reliable service thoroughly explained
Counselors very helpful in explaining needed services to help me extend the life of my car. Always courteous and pleasant.
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MARIELA C. from World Hyundai Matteson

Good Morning,

Carol, thank you for the awesome review! We appreciate your continued business and look forward to seeing you again soon.

Thank you


Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

LP
Lynn P.
Monee, IL
2011 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Location in convienent for me. Friendly people
Scheduled oil change, tech said I needed plugs and engine flush due to having 100 thousand miles on the vehicle. Went ahead and had the service done and he was able to give me the oil change free. Also the car was done at the promised time. Everyone was friendly.
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MARIELA C. from World Hyundai Matteson


Good Morning,

Lynn, thank you for the awesome review! We appreciate your business and look forward to servicing your vehicles needs in the future. Have a great day.
 

Thank you,




Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

RB
Renee B.
Monee, IL
2014 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
One of the best experiences yet
Normally when I go in to get an oil change and a tire rotation it takes at least an hour and a half. This last time I went in, I was in and out in less than 40 minutes! I was also informed that my battery charge was low, but the adviser was not pushy about making me buy a new one right then and there, which was nice. The adviser was also extremely friendly and knowledgeable. I can honestly say I've never had a bad experience here as far as customer service goes.
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MARIELA C. from World Hyundai Matteson

Hello Renne,

Thank you for the awesome review! We appreciate your continued business and look forward to seeing you again soon. 

Thank you, 

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

Anonymous avatar
Verified Customer
Mokena, IL
2018 Hyundai Sonata
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/15/2018 Category: Service
.
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EDGAR C. from World Hyundai Matteson


Good morning, 

We would like to thank you for taking the time to submit this review. Your feed back is greatly appreciated.

We apologize for the extended wait time on your last service visit. 

We look forward to your next service visit, we will ensure we get you in and out in a timely manner. 

Have a wonderful day.

Best regards, 

Edgar Cortés
World Hyundai 
edgar@worldhyundaimatteson.com
(708)983-6522