World Hyundai Matteson


Overall Rating 4.45/5Overall Rating 4.45/5Overall Rating 4.45/5Overall Rating 4.45/5rating 4.45

1587 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 3.7741913/5Overall Rating 3.7741913/5Overall Rating 3.7741913/5rating 3.7741913rating 3.7741913
Original
Overall Rating 2.09677/5Overall Rating 2.09677/5rating 2.09677rating 2.09677rating 2.09677
90% Would Recommend
100% Business Response
Latest Review about 16 hours ago
Verified Customer on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great customer service"
Marc was awesome in the customer service dept! Very friendly and went out of his way to get my questions answered!
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/20/2017 12:42 PM
Verified Customer on 11/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil change "
I went in for an oil change, service was completed fast and to my satifaction.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/20/2017 12:05 PM
Sandra Y. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I love there service"
Service was great
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/20/2017 09:22 AM
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MARIELA C. at World Hyundai Matteson responded on 11/20/2017

Hello Sandra,

Thank you for your great review and for all of your business. We look forward to servicing your vehicle needs in the future. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Connie E. on 11/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Regular Maintenance & Customer Service"
Just F * A * N * T * A * S * T * I * C !!!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/19/2017 07:08 AM
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MARIELA C. at World Hyundai Matteson responded on 11/20/2017

Hello Connie,

Thank you for taking the time to complete our survey. Please let us know what we could have done different to better serve you. Thank you for your business. Have a great day.


Mariela Carrera
Service BDC
708-983-6569
Craig B. on 11/19/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"oil change"
service dept. is roomy and clean
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/19/2017 05:26 AM
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MARIELA C. at World Hyundai Matteson responded on 11/20/2017

Hello Craig,

Thank you for taking the time to complete our survey. Please let us know what we could have done different to better serve you. Thank you for your business. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Christine T. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best service department ever!!"
The men in the department are always very helpful
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/18/2017 11:00 AM
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MARIELA C. at World Hyundai Matteson responded on 11/20/2017

Hello Christine,

Thank you for taking the time too complete our survey. We look forward to servicing your vehicle needs in the future. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Raymond W. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Service was great, serviceman was very friendly
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/11/2017
Service Type: Repair
Review Created: 11/17/2017 06:09 PM
Carmen G. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They makes you feel like family."
Excellent service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/17/2017 05:15 PM
Victor F. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean facilities. Very personable. "
Great.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/17/2017 07:24 AM
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MARIELA C. at World Hyundai Matteson responded on 11/17/2017

Hello Victor,

Thank you for your feedback and for taking the time to complete the survey. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Michael L. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
I'm comfortable there
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/17/2017 06:00 AM
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MARIELA C. at World Hyundai Matteson responded on 11/17/2017

Hello Michael,

Thank you for taking the time to complete the survey and most important for you business. We look forward to servicing your vehicle needs in the future. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Verified Customer on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car wash in pass was better...no spots"
Need better car wash
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/16/2017 01:55 PM
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MARIELA C. at World Hyundai Matteson responded on 11/16/2017

Hello,

Thank you for taking the time to complete our survey. We would like to offer a mini spa for your next visit. Please call us to schedule the mini spa at your best convenience. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Dee R. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very personal service every time "
Fred was very reassuring on the phone and greeted me at my appt! Kept me informed as they worked on my Santa Fe.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/15/2017 08:58 AM
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MARIELA C. at World Hyundai Matteson responded on 11/16/2017

Hello Dee,

Thank you for servicing your vehicle with us. Fred and our service Department would like to thank you for your business. We look forward to assisting you with any further vehicle needs. Thank you for your feedback. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Mattie B. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service and great customer service"
Great Customer Service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/14/2017 05:23 PM
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MARIELA C. at World Hyundai Matteson responded on 11/16/2017

Hello Mattie,

Thank you for your feedback and for taking the time to complete the survey. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
John G. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"people that care "
A great place to due business with
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 05:15 PM
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MARIELA C. at World Hyundai Matteson responded on 11/16/2017

Hello Mr. Gritsuk,

Thank you for taking the time to complete the survey. We look forward t servicing your vehicle in the future. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
David W. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Last minute repairs "
Late Friday night breakdown and an attempt to get the car repaired the next day turned into a repair that evening without leaving it for the next day thanks to Cory and Mechanic Ken for their care and help
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 03:44 PM
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MARIELA C. at World Hyundai Matteson responded on 11/16/2017

Hello David,

Thank you for servicing your vehicle at our Service Department and for taking the time to complete our survey. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Verified Customer on 11/14/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Excellent Service Advisor
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 12:24 PM
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MARIELA C. at World Hyundai Matteson responded on 11/15/2017

Hello,

Thank you for taking the time to complete the survey. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Elandra B. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service "
Excellent customer service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 12:01 PM
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MARIELA C. at World Hyundai Matteson responded on 11/16/2017

Hello Elandra,

Thank you for taking the time to complete the survey. We look forward to servicing your vehicle in the future. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
MARK J. on 11/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Over all good follow up could be better"
They were awesome with working me in so I am grateful but the follow up needs to be worked on. No resolution on the wiper issue.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/30/2017
Service Type: Maintenance
Review Created: 11/14/2017 11:14 AM
Vanessa V. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people and they make u feel like family "
I have recommends to friends and family
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/13/2017 10:30 AM
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MARIELA C. at World Hyundai Matteson responded on 11/13/2017

Hello Vanessa,

Thank you for your feedback, we truly appreciate it. Have a great day.

Mariela Carrera
Service BDC
708-983-6569
Lynn T. on 11/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Acceptable"
Acceptable
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/13/2017 08:39 AM
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MARIELA C. at World Hyundai Matteson responded on 11/13/2017

Hello Lynn,

Thank you for taking the time to complete our survey. We truly appreciate your feedback. Thank you for your business have a great day.

Mariela Carrera
Service BDC
708-983-6569
Displaying Review 1 - 20 of 1587 in total