Young Hyundai of Rockwall


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

620 Reviews

ReScore Reviews™ (7)

ReScore
Overall Rating 4.2857157/5Overall Rating 4.2857157/5Overall Rating 4.2857157/5Overall Rating 4.2857157/5rating 4.2857157
Original
Overall Rating 2.14286/5Overall Rating 2.14286/5rating 2.14286rating 2.14286rating 2.14286
98% Would Recommend
100% Business Response
Latest Review 11 months ago
RACHEL M. on 04/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Good People
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 03/24/2017
Service Type: Repair
Review Created: 04/06/2017 09:50 AM
Selby H F., SERVICE MANAGER at Young Hyundai of Rockwall responded on 04/06/2017

Rachel,

Thank you for the surveys and the cupcakes.  You are so nice to us and we appreciate you much.   God Bless.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI
MCSPADDEN M. on 04/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service and very friendly"
I love tucson
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 03/24/2017
Service Type: Repair
Review Created: 04/04/2017 08:46 AM
Selby H F., SERVICE MANAGER at Young Hyundai of Rockwall responded on 04/06/2017

Margaret,

Thank you for your survey we appreciate the 5 Star score.  Happy you like your Tucson.   Good to see you .

God Bless.
PS  We are running a TIRE SALE, buy THREE and Get the Forth Tire for  $ 1.00
Tell your friends.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI
Leslie G. on 03/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The best!"
I love these guys. I've been a customer for 7 years and I have nothing but good things to say. They are super friendly, honest, courteous and always willing to go above and beyond! Hands down the best experience of any dealership and/or service center I've ever had.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 03/25/2017
Service Type: Repair
Review Created: 03/30/2017 02:48 PM
Selby H F., SERVICE MANAGER at Young Hyundai of Rockwall responded on 03/30/2017

Thank you for being a very very loyal customer to us.   God Bless.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI
Verified Customer on 03/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine Service "
I've been coming to Young Hyundai for 3 years and always have excellent service.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 03/24/2017
Service Type: Repair
Review Created: 03/28/2017 11:19 PM
Selby H F., SERVICE MANAGER at Young Hyundai of Rockwall responded on 03/29/2017

Thank you for your survey and 5 Star score . We appreciate your loyality to our dealership.  God Bless .

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI
John B. on 03/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Review"
Great business to do business with.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 03/20/2017
Service Type: Maintenance
Review Created: 03/28/2017 10:31 PM
Selby H F., SERVICE MANAGER at Young Hyundai of Rockwall responded on 03/29/2017

Thanks John, you have always been a very loyal customer to us.
As of Monday March 27 we have changed owner ship to Clay Cooley Hyundai.    Look forward to seeing you again for your next scheduled service visit.   God Bless.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI
John W. on 03/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good as new!"
Brought my car in for rim repair and detail... the car felt like a brand new car when I got it back!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 03/22/2017
Service Type: Repair
Review Created: 03/28/2017 07:08 PM
Selby H F., SERVICE MANAGER at Young Hyundai of Rockwall responded on 03/29/2017

John ,

Thank you for your survey and the 5 Star score.  We appreciate you coming back to us to take care of your service needs.  We have just changed ownership , we are now Clay Cooley Hyundai. All the employees are still here.  Also in April and May we will be having a Tire Sale.  Buy three and get the fourth for $1.00 !!
Just some information for you .   God Bless.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI
Verified Customer on 03/28/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"No extras"
a little over priced and not real fast, with no extras.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 03/25/2017
Service Type: Maintenance
Review Created: 03/28/2017 05:54 PM
Selby H F., SERVICE MANAGER at Young Hyundai of Rockwall responded on 03/29/2017

Thank you for your survey. We are going through a ownership change here , new computers , new policy and procedures. It is going to take a little time for everything to run smooth again ,but we are getting there. Still work on getting additional people for the car wash to make the process faster. We appreciate you as a customer and wish you not to give up on us .  God Bless.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI
Verified Customer on 03/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service"
Need I say more?
Vehicle: 2010 Hyundai Genesis Co
Category: Service
Service Date: 03/24/2017
Service Type: Repair
Review Created: 03/28/2017 05:08 PM
Michael H. on 03/28/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"."
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Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 03/24/2017
Service Type: Repair
Review Created: 03/28/2017 12:52 PM
Selby H F., SERVICE MANAGER at Young Hyundai of Rockwall responded on 03/28/2017

Michael,

Thank you for the survey. I totally understand your frusturation with the time frame to repair your car. The parts availablity is something that we ( Young Hyundai) cannot control. I am thankful that we had a loaner car to provide you with during this time frame. The survey reflects on Young Hyundai and everyone in the Service Department. If you wish to rescore the survey based on Nathan's performance for you ,you may do so. We thank you for the opportunity and the privilege to serve you and to take care of all of your service needs and look forward to seeing you again.   God Bless .


Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI
Kent W. on 03/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Dervice Department"
Excellent customer service from Nathan
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 03/24/2017
Service Type: Repair
Review Created: 03/28/2017 12:28 PM
Selby H F., SERVICE MANAGER at Young Hyundai of Rockwall responded on 03/28/2017

Kent,

I will pass on the kind word to Nathan. We appreciate the survey and the 5 Star score.   We look forward to seeing you again for your next scheduled service visit.   God Bless.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI
Monica R. on 03/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendliest "
Everyone in the service department is extremely friendly and they always provide quick service!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 03/20/2017
Service Type: Maintenance
Review Created: 03/25/2017 04:54 PM
Selby H F., SERVICE MANAGER at Young Hyundai of Rockwall responded on 03/25/2017

Monica,

Thank you for taking the time to complete our survey . I review each one to make sure everyone is satisfied with our process. We appreciate the 5 Star score and look forward to seeing yu again for your next scheduled service visit.    God Bless.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI
Verified Customer on 03/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always courteous and prompt"
They are always professional and friendly. Great customer service.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 03/22/2017
Service Type: Repair
Review Created: 03/24/2017 05:38 PM
Selby H F., SERVICE MANAGER at Young Hyundai of Rockwall responded on 03/25/2017

Thank you so much for your survey and the 5 Star survey.
Thank you for your kind words . We look forward to seeing you again for your next scheduled service visit.  God Bless.


Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI
Verified Customer ReScore Review on 03/25/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Yes
Vehicle: 2011 Hyundai Veracruz
Category: Service
Service Date: 03/22/2017
Service Type: Maintenance
Review Created: 03/24/2017 11:32 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Service"
Yes
Vehicle: 2011 Hyundai Veracruz
Category: Service
Service Date: 03/22/2017
Service Type: Maintenance
Review Created: 03/24/2017 11:32 AM
Selby H F., SERVICE MANAGER at Young Hyundai of Rockwall responded on 03/24/2017

Thank you for the survey and your comments. We are customer driven here at Young Hyundai Service Department and it takes each employee to do their part to see that each customer is given the very best attention on each visit. I will address this matter to be sure that it will not happen again to you or any other customer. Thank you again for talking to me on the phone. We look forward to seeing you again for your next scheduled service visit.  God Bless you and your family.

Sincerely

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI
Verified Customer on 03/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service "
Timely.
Vehicle: 2007 Hyundai Veracruz
Category: Service
Service Date: 03/21/2017
Service Type: Maintenance
Review Created: 03/23/2017 12:39 PM
Selby H F., SERVICE MANAGER at Young Hyundai of Rockwall responded on 03/23/2017

Thank you for your survey we appreciate the 4 Star score.  We will try harder on your next visit to get 5 Stars . We appreciate you allowing us to serve you .    God Bless.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI
Perry H. on 03/23/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"car service oil change"
the service group are great they make you feel welcome
Vehicle: 2002 Hyundai Santa Fe
Category: Service
Service Date: 03/20/2017
Service Type: Maintenance
Review Created: 03/23/2017 11:52 AM
Selby H F., SERVICE MANAGER at Young Hyundai of Rockwall responded on 03/23/2017

Perry,

Thank you for you survey and the 5 Star score.

We look forward to seeing you again for your next scheduled service visit.         God Bless.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI
Melissa N. on 03/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly service"
Even though I did not purchase my car here, I have always received great service. When it's time for a new car I will shop here first
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 03/21/2017
Service Type: Maintenance
Review Created: 03/23/2017 10:41 AM
Selby H F., SERVICE MANAGER at Young Hyundai of Rockwall responded on 03/23/2017

Melissa,

Thank you for your survey and the 5 Star score.  We appreciate the nice words you wrote and sure look forward to seeing you again for your next scheduled service visit.    May God Bless.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI
Tamra C. on 03/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They always do the extra. "
I Uber and when asked I service my car at Young Hyundai!
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 03/20/2017
Service Type: Maintenance
Review Created: 03/22/2017 06:31 PM
Selby H F., SERVICE MANAGER at Young Hyundai of Rockwall responded on 03/23/2017

Tamra,

Thank you for your survey and 5 Star score.

We look forward to seeing you again for your next scheduled service visit.    PS   We are having a tire sale in April. Buy Three And Get The Fourth For  $ 1.00   !!!   Pass the word.   God Bless.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI
Gina C. on 03/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"check engine light"
I got immediate help and at less than first quoted. The people that work there are so informative and friendly.
Vehicle: 2013 HYUNDAI ACCENT
Category: Service
Service Date: 03/08/2017
Service Type:
Review Created: 03/22/2017 06:23 PM
Selby H F., SERVICE MANAGER at Young Hyundai of Rockwall responded on 03/23/2017

Gina,

Thank you for your survey and the 5 Star score. We look forward to seeing you again for your next scheduled service visit. PS In April we are having a sale on tires   BUy THREE AND GET THE FOURTH FOR $ 1.00.  Pass the word.   God Bless.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI
Charles W. on 03/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"they do a great job"
they do a great job
Vehicle: 2012 Hyundai Veracruz
Category: Service
Service Date: 03/17/2017
Service Type: Maintenance
Review Created: 03/21/2017 02:25 PM
Selby H F., SERVICE MANAGER at Young Hyundai of Rockwall responded on 03/21/2017

Charles,

Thank you for your survey and you kind words. We look forward to seeing you again for your next scheduled service visit.   God Bless.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI
Verified Customer on 03/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Its where I bought my car and where I live."
Everyone is friendly and courteous.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 03/15/2017
Service Type: Maintenance
Review Created: 03/20/2017 04:34 PM
Selby H F., SERVICE MANAGER at Young Hyundai of Rockwall responded on 03/21/2017

Thank you so much for taking the time to complete our survey ,we appreciate the 5 Star score.   God Bless.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI
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