A negative or positive experience - always who you're working with....
Deciding on a class A motorhome during the covid mess, we finally made it to Poulsbo RV, Kent. Met u
p with Eric Duncan (sales), Jason Thiel (sales manager) and Kate Cooper (finance). We initially looked and test drove a diesel pusher, then a class A gasser, finally a class C, Wayfarer. Focused on only one brand, Tiffin, we went full circle....wrote up a contract on a diesel pusher and the long drive home, suffered from buyer's remorse. Heavy buyer's remorse. Called Jason the following morning, no issues regarding cancelling of the contract. A few days later, Eric called us on a new arrival of a shorter Tiffin. Concerned this coach would sell if we delayed (good RV's are selling like good homes these days. Quickly! If you see something that matches, buy it!), we drove up asap to take a look! Glad we made the effort as this was the coach for us!
As first time rv'ers, this was a very pleasant and positive experience for us. If there was ever a need to trade the Tiffin in, we'd return to Poulsbo to trade or consign and we would highly recommend the Kent store for all rv shopping needs and service!
Coordinated repair service on new Jayco Precept with Jordan who was responsive to needs and kept in c
ontact with us throughout process. He helped to resolve issues to the best of his ability. The whole crew was great but Jordan's customer service really stood out.
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