Had to take my car in unexpectedly; they took it in immediately, outlined exactly the order in which
they would eliminate possibilities for what was going wrong, and said they would keep me updated throughout the day as they worked out whether they would need to keep the car overnight. They didn't need to in the end; got in touch at lunchtime to let me know what they had to do and when I could pick it up. Good humored, prompt service, clear communication. We've come here since we moved to the area in 2011 - great shop, love these guys.
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