Aspen Auto Clinic - Littleton
Hours of Operation
|Mon||7:00 AM - 6:00 PM|
|Tue||7:00 AM - 6:00 PM|
|Wed||7:00 AM - 6:00 PM|
|Thu||7:00 AM - 6:00 PM|
|Fri||7:00 AM - 6:00 PM|
Littleton, CO 80123
fast, clean , great service
Love these guys!
Aspen redeem themselves
Original Review on 08/28/2015
Aweful experience, not sure what happened to the excellent level of service I am used to here!
Unfortunately, my last two visits have been sub par and frankly irritating. I have been going to the Littleton location and it was that time again to get an oil change on both our vehicles. I took in our Hyundai first for an oil change and rotation. That visit went without a hitch but I did notice that the up keep of the waiting areas had slipped and was no to the same standard I was used to seeing. There was also a new manager who was a little more aggressive in his diagnosis giving but none the less the work was done and the visit appeared to be a good one.
I then returned with our Kia to get an oil change and tire rotation, the vehicle was also being inspected for an electrical fault. Those three things took about an hour and half, the tech was not able to isolate the electrical fault and needed more time so a diagnostic session was suggested, this makes total sense and I had no issue with it. While the rotation was done the tech noted that the brakes were very low and I was quoted a price to put new brakes on, this was a good price as usual and I agreed. unfortunately, for whatever reason, this took an unusually long time and it was just before one o'clock before I left with the vehicle, I had arrived at 08:30 that morning. I was a little disappointed at how long it had taken but left to try and salvage whatever was left if the day.
I then noticed that the steering wheel was vibrating violently. I turned around and went back, Alix, at the front desk was very helpful and apologized. They took the car back and I was informed by Alix that the balance was out and they would rectify it. I was then approached a minute or so later by, David, the new manager and told that the balance was bad and that they were going to rotate the tires back and I wouldn't feel the unbalancing as bad, or hat for $39.99 I could get the wheels balanced. I was in aware that when the wheels were rotated that they weren't balanced as part of that, a service I have come to expect at discount tire. I saw no point in rotating the wheels back as it completely voided the point of rotating in the first place, so reluctantly I said for AAC to balance the wheels because I was frustrated at being there so long and I just wanted to get the car safe for my fiancée and our child.
Luckily when I collected the car, again, Alix told me that there would be no charge for the balancing, as she had seen me sit there for over six hours that day.
I thought that was the end of a bad day for them and me and put it down to that. It was on the next day when I took my Hyundai to get new tires at discount tire that I found out that the lock nut key had not been returned to the car from the rotation a few days before. I called AAC and Alix apologized and said that I should have discount tire take the lock nuts off and that AAC would get a new key for me. I called Hyundai and they said to bring in the lock nuts and they will see if they still do the key. Discount tire warned that the tool used to take the lock nuts off may damage the nuts, I had already paid for the tires and was not going to waste anymore of my time on car issues created by AAC. Inevitable I found that the lock nuts were damaged by having to remove them without the key.
When I got to the Hyundai garage the next day, they tried the replacement keys on the nuts but it would not work due to damage, also the nuts that had looked new now we're very visibly damaged from removal. I called AAC and told them that I needed to get a new set of locknuts due to damaged sustained because I no longer had the key and was to I would be contacted in a few minutes about if AAC could purchase them for me. I had someone waiting to drive me home and as stated before had wasted enough time already on cars because of AAC. I purchased the locknuts myself at a cost of $44 and have still not heard anything from AAC about payment of the replacement costs.
I am saddened as I really thought I had found a mechanics that could be trusted and always wanted to exceed expectations but over the last five days I have wasted at least one whole work day and am now out of pocket for almost $50 because of a mistake AAC made and I do not feel that I have been taken care of or that I am even a concern for the Littleton location, it is that reason I have taken to writing a review explaining my very bad experience.
I hope the next time I am writing a review it is positive one. I will no longer be going to the Littleton location and will give the centennial location one more chance.
Thank you for taking the time to send us a detailed account of your most recent visit to Aspen Auto Clinic. All reviews we received are valuable to us and used to make improvements or adjustments where necessary.
We apologize for not giving you the excellent experience you deserve and appreciate you taking the call from our Customer Relations Manager to resolve this issue with you. We appreciate you allowing us the opportunity to make things right and another chance to give you the proper Aspen experience.
Tried out an oil change
They have a large service bay area that is hidden from parking lot view, so don't let initial appearances fool you. Prices are fair, and the waiting room is comfortable.
Took longer than expected
Nice to work with, but did not fix my car's problem
Was a great place, but won't go back anymore
So now feeling like " they saw me coming" I will not be servicing my vehicle with them any longer. I was also charged more than double the price from my 1st oil change to my last one I just had done. It was a great place, but lost my business.