Made an appointment, said it would be an hour, watched people come and go, waited almost 2 hours. Seems pretty nice when I made an appointment
Not Recommended
matt f. from Aspen Auto Clinic - Tutt responded on 11/21/2012 03:07 PM
Brian thank you for your feedback. At Aspen Auto Clinic we pride ourselves in being more than just a "quick lube". When doing the oil change service we are also sure to include an inspection performed by an ASE Certified Technician. Typically this service will run 45 to 60 minutes at any given time (especially with an appointment). Clearly we missed the mark with your service and I apologize for the lack of punctuality. I appreciate the feedback and have brought this specific instance up to the staff at the store. I would appreciate a phone call to the store and please ask for me (Matt) so I can follow up with you and what I would like to do to take accountability for this.
Sincerely,
Matt
Aspen Auto Clinic
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