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Aspen Auto Clinic - Tutt Review from CHRIS H. on 04/09/2013

CH
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CHRIS H.
Colorado Springs, CO
2008 Dodge Charger
Aspen Auto Clinic - Tutt
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/09/2013
verified customerVerified Customer
Highest quote for repair.
Was told I would have to wait about a half an hr for quote, waited much longer. Overheard another customer complaining to employee, very unhappy with service from Aspen for the second time and unhappy with high price. As well, I was not happy with the extended wait and highest quote.
Not Recommended
Greg B. from Aspen Auto Clinic - Tutt responded on 04/10/2013 05:42 AM
Chris, Thank you for taking the time to provide us with this feedback. I apologize the time got away from us late in the afternoon like it did. I was able to explain to the other customer the misunderstanding regarding his Subaru and he will be returning to us for service in the future. I would like to extend the same offer to you. If you have other quotes from other locations including the dealer I would be happy to explain the differences and shed some more light on the concerns you have regarding price. We value very much every customer that comes in our building and I will use this example with my staff to improve the weaknesses you experienced. Feel free to call or email with any concerns or to schedule a meeting with me for follow up. Sincerely, Matt Aspen Auto Clinic
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