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Review for Auto Excel
Wayne K. on 01/16/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Wayne said he is a little disappointed that after the oil change and the alignment, they did not rotate his tires. The hours are not good for him, so he can't just drop by after work because they will be closed. He said it is inconvenient for him.
Vehicle: Cadillac DeVille
Category: Service
Service Date: 01/13/2014
Review Created: 01/16/2014
This review was collected via phone interview by Customer Research Inc.
John K. at Auto Excel responded on 01/20/2014

Wayne, we believe there may be a misunderstanding on what service was actually performed on your vehicle. When you brought your car in for service you asked us if we had time for an oil change and we stated we were very busy and wouldn't be able to provide the free tire rotation. You stated it was fine if we did not do the rotate. Also, we have no record that we performed or that you requested an alignment that day. However, if you would like an alignment and free rotate we would be more than happy to provide you the service at your convenience.