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Auto Tech Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,404 Reviews)
94
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
94
Net Promoter Score ®

Business Details

About

Auto Tech Service is conveniently located in Lexington Kentucky. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today. Auto Tech Service is conveniently located in Lexington Kentucky. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today.

Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(859) 252-8785

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1405 N. Broadway Lexington, KY 40505

Affiliations

AAA - Approved Auto Repair
ASE
Auto Tech Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,404 Reviews)

RT
gravatar
RYAN T.
Lexington, KY
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/01/2013
verified customerVerified Customer
Service on 9/30/13
I feel Auto Tech did a good job, but I feel I was over charged for my service. They basically plugged my Cam Shaft Sensor back on and changed my battery that I provided for them and they charged me $20 to change it, when I could have taken it to Advance Auto Parts and they would have done it for free. And they charged me over $180 for service that took them minutes to complete.
Recommended
Auto Tech C. from Auto Tech Service responded on 10/01/2013 08:17 AM

Thank you for the survey response, Ryan.  I reviewed your invoice this morning and realized this was your first visit to our company so I wanted to make sure we thoroughly explained our procedures.  I spoke with the Service Writer and Shop Foreman about the repairs we made.  We recommended a
complete charging and starting system test due to the no start condition and a scan test due to the check engine light being on.  These tests were approved by you.  Since this was your first visit, we have no way of knowing what prior work was done and if that work was properly completed.  After the scan  and inspection we found one of the cam sensors was not secured properly, possibly from a previous repair.  We secured it, at no charge, and retested the system and found all passed at the time of testing.  We also performed a complete charging and starting system and found your battery needing replaced.  You stated there was a warranty on the battery so we removed your battery and we installed the replacement that you brought.  Our normal battery installation is $20 because we take the time to make sure installation is correct and recheck the system afterward.  With the time lapse in waiting for the replacement battery and no mark up on the part, this is justified.  Advance Auto is in business to sell parts, therefore they may replace a battery at no charge but they are making  profit through parts mark up and that is justified, same as the testing and/or repairs we make at our shop.  I hope I have explained our procedures better to your understanding.  And I hope we are able to service your vehicle in the future.  Please feel free to call if we can be of further assistance.

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